Haematology Clinical Navigator

Job description

Job responsibilities

To provide general information and support to all Haematology patients, to enable people to navigate the health and social care system and make choices that are best for their diagnosis and life

To provide information and support about cancer and cancer services to those relevant patients

Providing personalised care and improving quality of life outcomes, tailored to a persons needs (based on holistic needs assessments)

Provide support planning, identifying peoples physical, practical, emotional and social needs at the earliest opportunity

Provide practical and emotional support to those living with cancer and their families, recognising their needs may change over time throughout their treatment journey

Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate and refer complex decisions to the team for assessment and review

Provide basic telephone advise and refer on or sign-post to other sources of support

Assist with the faster diagnosis framework to speed up a cancer diagnosis and improve patient experience

Work alongside the delivery of the 62-day referral to treatment cancer waiting standard

Co-ordinate the necessary assessments, appointments or investigations to fast track people back into the system if required

Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit

Organise and prioritise the designated workload in relation to identified needs

Contribute to the holistic needs assessment and the development of an individual care plan

Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people

Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care

Deliver patient-centred, self-management support and education as necessary to noncomplex patients, including how to self-assess

Encourage and support active and healthy lifestyle choices

Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern and how to make contact if required

Provide input into the Trusts PTL meeting and provide information about patient pathways to support the achievement of waiting times standards and ensure effective shared learning from any pathway breaches

Organise patient information ensuring the literature is up to date and available for use on request

Support Haematology Specialist Nurses with administrative duties, including organisation and preparation of clinics

Undertake any other ad hoc duties deemed relevant to the post and grade

To attend trust statutory and mandatory training sessions as required and any other training courses relevant to the post

Person Specification

Qualifications

Essential

• oGCSE or equivalent level including Maths and English (Grade A-C)
• oNVQ level 4/NVQ Level 3 plus additional training to diploma level
• oFoundation degree level training or equivalent

Desirable

• oEvidence of continued professional development and willingness to undertake learning and development courses
• oWillingness to undertake Macmillan training where appropriate

Experience

Essential

• oExperience of working in the NHS
• oExperience of working within multi-professional teams
• oExperience of co-ordinating patient workload
• oAble to work with minimal supervision
• oRelevant health or social care experience at AFC Band 3 or equivalent

Desirable

• oExperience of working with haematology/ cancer patients
• oExperience of coaching/teaching patients and carers

Knowledge

Essential

• oGood knowledge of and experience in the use of computers
• oGood understanding of person-centred care
• oEffective organisation skills

Desirable

• oKnowledge of relevant cancer treatments, interventions and terminology
• oExperience with using Viper, Mediviewer IPM and ICE

Skills

Essential

• oClear verbal and written communication skills
• oAble to form and maintain excellent professional relationships with all members of the multi professional team including staff from other wards or hospitals
• oResponds appropriately to unexpected demands with politeness and consideration for patients and staff

Desirable

• oAble to work flexibly to meet the demands of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)