Administrator

Bedfordshire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting 12 month fixed term opportunity has arisen for an administrator to join the team within the busy Ophthalmology department at the Luton and Dunstable Hospital. We provide a wide range of services for a range of eye conditions. This is an exciting time to work in Ophthalmology as there are a number of service improvements underway to transform eye care in the hospital and community.

The post holder will utilise relevant IT systems including the clinics and patients admission, maintaining a high standard of data quality at all times. IT skills and literacy and therefore vital for this role, alongside excellent communication, customer service and organisational skills.

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

The post holder will be working in the Ophthalmology department. They will be part of a team who provide the administration of the patient pathway.

We are looking for an enthusiastic individual to support the Ophthalmology administrative team with booking appointments, logging referrals, updating waiting lists, typing, calling patients and other administrative duties.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

418-ADMINFT4336-VR

Job locations

Luton and Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ


Job description

Job responsibilities

Book appointments in accordance with the Trust Access Policy and standard operating procedures.

Add patients to the waiting list and enter 18 week coding data onto the IPM system.

Typing of clinic letters, proof reading, printing and posting.

Logging of referrals.

Answering calls from patients and ringing to book patients in.

Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner

Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

Interact with patients and relatives in distress in a sensitive and empathetic manner

Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information

Arrange interpreter services where indicated Provide cover across the team as and when required

Job description

Job responsibilities

Book appointments in accordance with the Trust Access Policy and standard operating procedures.

Add patients to the waiting list and enter 18 week coding data onto the IPM system.

Typing of clinic letters, proof reading, printing and posting.

Logging of referrals.

Answering calls from patients and ringing to book patients in.

Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner

Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

Interact with patients and relatives in distress in a sensitive and empathetic manner

Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information

Arrange interpreter services where indicated Provide cover across the team as and when required

Person Specification

Qualifications

Essential

  • GCSE mathematics and English (or equivalent)
  • EDCL or equivalent experience

Desirable

  • Apprenticeship in Medical Terminology AMSPAR Certificate / typing qualification

Experience

Essential

  • Knowledge of record systems/data bases with proven experience
  • Experience in working within a confidential environment

Desirable

  • Previous NHS experience
  • Previous experience working in Ophthalmology or Outpatient bookings

Knowledge

Essential

  • Knowledge of patient confidentiality

Desirable

  • Knowledge of NHS IT programmes

Personal Skills

Essential

  • Advance keyboard skills
  • Excellent communication skills both written and verbal
  • Ability to adapt to change within the working situation

Desirable

  • Proven ability to multi-task
  • Good organisational skills

Other

Essential

  • Open/Reflective/Warm
  • Enthusiastic and self-aware
  • Team focussed
Person Specification

Qualifications

Essential

  • GCSE mathematics and English (or equivalent)
  • EDCL or equivalent experience

Desirable

  • Apprenticeship in Medical Terminology AMSPAR Certificate / typing qualification

Experience

Essential

  • Knowledge of record systems/data bases with proven experience
  • Experience in working within a confidential environment

Desirable

  • Previous NHS experience
  • Previous experience working in Ophthalmology or Outpatient bookings

Knowledge

Essential

  • Knowledge of patient confidentiality

Desirable

  • Knowledge of NHS IT programmes

Personal Skills

Essential

  • Advance keyboard skills
  • Excellent communication skills both written and verbal
  • Ability to adapt to change within the working situation

Desirable

  • Proven ability to multi-task
  • Good organisational skills

Other

Essential

  • Open/Reflective/Warm
  • Enthusiastic and self-aware
  • Team focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton and Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)


Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton and Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)


For questions about the job, contact:

Service Manager

Andrea Man

andrea.man@ldh.nhs.uk

07855143248

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

418-ADMINFT4336-VR

Job locations

Luton and Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ


Supporting documents

Privacy notice

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