Switchboard Operator

Bedfordshire Hospitals NHS Foundation Trust

This job is now closed

Job summary

A part time opportunity has arisen to become a member of the Switchboard Team. Communication skills are essential as the team are usually the first point of most callers to the Hospital.

Switchboard is a very busy environment dealing with all types of calls to the Trust from patients, relatives and staff.

Main duties of the job

The candidate must have good communication & IT skills. Local knowledge of the L&D layout and the IT systems used, (Pimsi, Excel, Nervecentre, would be an advantage. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative on day or evening shift. The Switchboard operating hours are 24/7 and 365 days of the year.

The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. The applicant would be dealing with all types of Estates and transport requests from across the Trust, outside contractors and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise telephone calls and workloads.

Hours of Work are

Days of work are Monday/ Tuesday/Thursday/Friday 9am to 5pm

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Date posted

16 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

418-SWIT0625-EH

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Job description

Job responsibilities

To provide a prompt and professional Switchboard/call-centre service to all callers in line with office procedures, contributing to the overall efficient and effective running of the Switchboard function.

To transfer calls efficiently to correct departments and staff and supply general information on the Trust.

To manage all calls presented to Emergency Phones and call appropriate teams to respond via a bleep system.

Please note Switchboard is a sitting down post for long periods of time.

Job description

Job responsibilities

To transfer calls efficiently to correct departments and staff and supply general information on the Trust.

To manage all calls presented to Emergency Phones and call appropriate teams to respond via a bleep system.

Please note Switchboard is a sitting down post for long periods of time.

Person Specification

Various

Essential

Qualifications GCSE English and Maths c and above
Other relevant Qualifications
NHS qualifications

Desirable

Experience Nhs Switchboard / Call Centre

Various

Essential

Skills Verbal & Written communication
Quick and accurate PC/keyboard and switchboard skills.
Problem Solving

Desirable

Understanding of NHS

Knowledge

Essential

Understanding and the ability to follow data protection and confidentiality
Ability to cope with a high volume pressured environment

Desirable

Knowledge of NHS policies and procedures

Person Specification

Various

Essential

Qualifications GCSE English and Maths c and above
Other relevant Qualifications
NHS qualifications

Desirable

Experience Nhs Switchboard / Call Centre

Various

Essential

Skills Verbal & Written communication
Quick and accurate PC/keyboard and switchboard skills.
Problem Solving

Desirable

Understanding of NHS

Knowledge

Essential

Understanding and the ability to follow data protection and confidentiality
Ability to cope with a high volume pressured environment

Desirable

Knowledge of NHS policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information