Medical Secretary (Dermatology)

Bedfordshire Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a medical secretary to join the Dermatology department at Bedford Hospital.

The post holder will be expected to provide efficient and effective medical secretarial support to two consultants and their team.

Having a positive, enthusiastic and "can do" attitude with a strong work ethic is important. You must have excellent communication skills and be comfortable in dealing with patients and carers' telephone calls and queries. You will require competency in all Microsoft Office 365 packages.

The ability to demonstrate your initiative and work as part of a dedicated team is an important part of this job.

Main duties of the job

Ensure that an excellent level of customer care is delivered to patients and members of the public.

Receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality.

Ensure that the administration of the department is efficient, effective and responsive (e.g. dealing with queries, correspondence and day-to-day issues)

Ensure that patient case notes are maintained, ensuring any incoming correspondence is sent for scanning into the patients notes.

Co-ordinate clinics and book patient follow up appointments.

Receive post and undertake follow up action as required.

Transcribe from dictation, ensuring letters are grammatical and well-presented

Prepare and circulate information about consultant absences, giving instructions regarding cancellations or amendments to clinics and operating lists

Maintain and promote effective communication with all members of the multi-disciplinary team and wards/departments, including formal and informal presentation of information relating to the service.

To demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations.

Receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex / clinical queries to the relevant member of the team.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Date posted

21 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

418-COR2507-LJ

Job locations

Bedford Hospital

Kempston Road

Bedford

MK42 9DJ

Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

Ensure that an excellent level of customer care is delivered to patients and members of the public.

To receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality.

Ensure that the administration of the department is efficient, effective and responsive, e.g. dealing with queries, correspondence and day-to-day issue.

To ensure that patient case notes are maintained, ensuring any incoming correspondence is sent for scanning into the patients notes.

To co-ordinate clinics and book patient follow up appointments.

Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

Ensure that an excellent level of customer care is delivered to patients and members of the public.

To receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality.

Ensure that the administration of the department is efficient, effective and responsive, e.g. dealing with queries, correspondence and day-to-day issue.

To ensure that patient case notes are maintained, ensuring any incoming correspondence is sent for scanning into the patients notes.

To co-ordinate clinics and book patient follow up appointments.

Person Specification

Qualifications

Essential

GCSE's or equivalent knowledge or experience
Proven computer literacy

Desirable

RSA Typing II, Word or equivalent

Experience

Essential

Experience of working in a fast-paced acute setting
Experience of working within a team
Customer care experience

Desirable

Proficient in the use of ICE, IPM, Evolve
Administrative experience within the NHS
Medical secretarial experience

Knowledge

Essential

Audio typing
Medical terminology

Desirable

Knowledge of hospital systems

Personal skills

Essential

Clear written and verbal communication
Professional telephone manner
Good interpersonal skills
Confident approach
Able to meet deadlines, good time management

Person Specification

Qualifications

Essential

GCSE's or equivalent knowledge or experience
Proven computer literacy

Desirable

RSA Typing II, Word or equivalent

Experience

Essential

Experience of working in a fast-paced acute setting
Experience of working within a team
Customer care experience

Desirable

Proficient in the use of ICE, IPM, Evolve
Administrative experience within the NHS
Medical secretarial experience

Knowledge

Essential

Audio typing
Medical terminology

Desirable

Knowledge of hospital systems

Personal skills

Essential

Clear written and verbal communication
Professional telephone manner
Good interpersonal skills
Confident approach
Able to meet deadlines, good time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information