Bedfordshire Hospitals NHS Foundation Trust

Facilities Helpdesk Co-ordinator

Information:

This job is now closed

Job summary

An opportunity has arisen to become a member of the Facilities Helpdesk team. The post is a permanent full time position.

You will be working in a small call centre environment dealing with bed Maintenance and transport requests from the Trust. This Full time position consists of a 3 week rolling rota of the below

Week 1 08.00 to 16:00

Week 2 09.30 to 17.30

Week 3 11.00 to 19.00

Please ensure that you only apply if you can commit to the rota.

Main duties of the job

Main Duties of the Job

  • Log Bed Maintenance calls to appropriate contractor
  • Book Discharge transport with appropriate provider
  • Booking Couriers and Taxi for Trust

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Details

Date posted

14 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

418-SWIT5376-EH

Job locations

Luton & Dunstable Hospital,

Lewsey Road,

Luton

LU4 0DZ


Job description

Job responsibilities

The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative.

The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles.

The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads.

Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.

Job description

Job responsibilities

The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative.

The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles.

The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads.

Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.

Person Specification

QUALIFICATIONS & TRAINING

Essential

  • Qualifications GCSE English and Maths

Desirable

  • -NVQ level 3 or experience in Customer Care

EXPERIENCE/ KNOWLEDGE

Essential

  • Knowledge of & ability to use the software program

Desirable

  • Experience Switchboard / Call Centre

COMMUNICATION SKILLS

Essential

  • Good verbal and written skills

Desirable

  • Ability to exercise judgement & implement actions
Person Specification

QUALIFICATIONS & TRAINING

Essential

  • Qualifications GCSE English and Maths

Desirable

  • -NVQ level 3 or experience in Customer Care

EXPERIENCE/ KNOWLEDGE

Essential

  • Knowledge of & ability to use the software program

Desirable

  • Experience Switchboard / Call Centre

COMMUNICATION SKILLS

Essential

  • Good verbal and written skills

Desirable

  • Ability to exercise judgement & implement actions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital,

Lewsey Road,

Luton

LU4 0DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)


Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital,

Lewsey Road,

Luton

LU4 0DZ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Transport & Facilities Helpdesk Manager

Sue Austin

sue.austin@ldh.nhs.uk

01582718330

Details

Date posted

14 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

418-SWIT5376-EH

Job locations

Luton & Dunstable Hospital,

Lewsey Road,

Luton

LU4 0DZ


Supporting documents

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