Job summary
Bank Clerical Staff Wanted
The Trust requires clerical staff to join our bank to provide support to various departments around the hospital. Our 'bank' operates like an internal agency, booking temporary staff on a flexible basis.
We are looking for people who are looking to work mainly full time hours between the hours of 8:00 am - 5.00 pm, Monday - Friday.
Main duties of the job
The bank clerical role covers many duties including filing, retrieving notes and preparing case notes quickly and accurately. The role could also include reception type duties as well as photocopying, data entry, typing and general office type duties.
Full training will be provided on our computer systems.
To undertake this role you should have a good basic education and accurate keyboard skills. A flexible approach is essential as you may be required to work in different departments across the hospital. Effective communication skills are essential, as you will liaise with a variety of people to include the general public and hospital staff.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
Providing an efficient reception service to patients and clinicians, contributing to the overall effective running of designated outpatient clinics, wards or departments.
Knowledge of iPM including:
-
- Entering of all outpatient referrals onto the outpatient waiting list.
- To generate acknowledgment or invitation letter for patients waiting for appointments.
- Booking of ex-ward follow ups in liaison with ward staff.
- Scanning notes into clinic using the Patient Document Tracking System.
- Booking patients into clinic on arrival onto iPM system.
- Departing patients on iPM system after consultation.
- Making follow up appointments.
- Recording of any patients that did not attend clinic and generating appropriate letters.
Knowledge of CMIS system to include:
-
- Accurate data entry
- Updating patient details
To answer telephone/patient queries and deal with any issues as required.
To undertake data input duties to ensure computerised records are kept up to date understanding the importance of accuracy at all times.
To be responsible for the timely retrieval and filing of patients notes and X-rays.
To pull notes and X-rays for clinics/admissions and deliver these to the appropriate area.
To prepare case notes for outpatient clinics.
To undertake repair and amalgamations of case notes as required.
To deal with deceased patients notes.
To observe strict confidentiality in all matters concerning patients and visitors.
To assist with general office duties e.g. filing, photocopying, faxing, collating documents and sending out mail etc.
To provide an efficient switchboard service working with all members of hospital staff and members of the public which may include:
-
- Operating both the internal and external paging systems
- Monitoring alarm systems for fire, gases etc and to take the appropriate action as necessary
- Dealing with problems relating to Security
- Issuing and receiving keys and bleeps as required
To provide an efficient secretarial service using knowledge of various software programmes.
-
- Knowledge of Microsoft Word, E-mail, Excel, and the hospital Intranet.
- Able to copy type as well as audio type.
- Base knowledge of medical terminology
- Manage managers diary and arrange meetings as required
To be aware of Departmental Health and Safety requirements.
To carry out any other reasonable duties as assigned by the Line Manager or Department Manager.
Job description
Job responsibilities
Providing an efficient reception service to patients and clinicians, contributing to the overall effective running of designated outpatient clinics, wards or departments.
Knowledge of iPM including:
-
- Entering of all outpatient referrals onto the outpatient waiting list.
- To generate acknowledgment or invitation letter for patients waiting for appointments.
- Booking of ex-ward follow ups in liaison with ward staff.
- Scanning notes into clinic using the Patient Document Tracking System.
- Booking patients into clinic on arrival onto iPM system.
- Departing patients on iPM system after consultation.
- Making follow up appointments.
- Recording of any patients that did not attend clinic and generating appropriate letters.
Knowledge of CMIS system to include:
-
- Accurate data entry
- Updating patient details
To answer telephone/patient queries and deal with any issues as required.
To undertake data input duties to ensure computerised records are kept up to date understanding the importance of accuracy at all times.
To be responsible for the timely retrieval and filing of patients notes and X-rays.
To pull notes and X-rays for clinics/admissions and deliver these to the appropriate area.
To prepare case notes for outpatient clinics.
To undertake repair and amalgamations of case notes as required.
To deal with deceased patients notes.
To observe strict confidentiality in all matters concerning patients and visitors.
To assist with general office duties e.g. filing, photocopying, faxing, collating documents and sending out mail etc.
To provide an efficient switchboard service working with all members of hospital staff and members of the public which may include:
-
- Operating both the internal and external paging systems
- Monitoring alarm systems for fire, gases etc and to take the appropriate action as necessary
- Dealing with problems relating to Security
- Issuing and receiving keys and bleeps as required
To provide an efficient secretarial service using knowledge of various software programmes.
-
- Knowledge of Microsoft Word, E-mail, Excel, and the hospital Intranet.
- Able to copy type as well as audio type.
- Base knowledge of medical terminology
- Manage managers diary and arrange meetings as required
To be aware of Departmental Health and Safety requirements.
To carry out any other reasonable duties as assigned by the Line Manager or Department Manager.
Person Specification
Qualifications
Essential
- Good basic education to NVQ Level II or equivalent
- ECDL or equivalent
Skills
Essential
- Good written and verbal skills
- Good interpersonal skills
Experience
Essential
- Previous clerical experience
- Customer Care experience
- Experience in the use of computer systems
Person Specification
Qualifications
Essential
- Good basic education to NVQ Level II or equivalent
- ECDL or equivalent
Skills
Essential
- Good written and verbal skills
- Good interpersonal skills
Experience
Essential
- Previous clerical experience
- Customer Care experience
- Experience in the use of computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
