Business Analyst

Job description

Job responsibilities

Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project.

Understand how existing systems support current business processes and redesign them accordingly.

Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge wants and needs and negotiate on fundamental issues of design.

Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes.

Analysis and design

Undertake business analysis on both evaluation activity and formalised project work. Where approval is given to proceed; provide business analysis support throughout the lifecycle covering requirements analysis, functional design, user testing and supporting business change.

Specifically gather user requirements through initiation of 1-2-1 stakeholder sessions or facilitated workshops. Support the project by modelling functional and data requirements using structured analysis techniques. Produce documentation that aids business comprehension and sign off whilst providing sufficient level of detail to engage with internal technical teams and third party IT suppliers.

Provide key inputs to the Transformation Manager, Project Manager and third party suppliers in advising on technical feasibility and costs validated against the business case to ensure viability. Contribute on an on-going basis to queries and points of clarification as the project progresses.

Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results.

Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes.

Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation.

When required, undertake third party software package evaluation using formal evaluation techniques.

Facilitate and coordinate the analysis and testing requirement as part of the Programme.

Relationships, Management and Communication

Develop a network of relationships with key people and user groups across the Trust. In doing so, build increased knowledge of the Trust operations and how technology interacts.

Specifically work with designated stakeholders to analyse, research and document requirements.

Present potentially highly complex or sensitive information in an understandable format to a broad group of individuals and stakeholders.

Through facilitation, formulate and agree with stakeholders a definitive statement of requirements, using own knowledge, skills and expertise to positively influence others in reaching agreement as appropriate.

Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises.

Provide reports and presentations to senior stakeholder project boards as required.

Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities.

Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding.

Planning and Organisation

For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes.

Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales.

Benefits and Financial Management

As part of documenting requirements, clearly align these to financial and non-financial benefits. At all times maintain a focus on the stated aims of the business case and challenge stakeholders if requirements are viewed as divergent.

Maintain an awareness of the strategic aims of the Trust through a detailed understanding of the operations in conjunction with technology capabilities, identify new opportunities that further advance the strategy.

Adhere to all Trust financial policies including the proper creation and approval of relevant supplier purchase orders and invoices.

Person Specification

Knowledge

Essential

• Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way.
• Excellent presentation and facilitation skills.
• Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues.
• To meet deadlines in a challenging and resource lean environment.
• Able to capture, document and manage business requirements in an unambiguous way.

Qualifications

Essential

• Recognised Business Analysis qualification e.g. BCS or has equitable work based experience
• Educated to Bachelor's Degree Level

Desirable

• IT Project Management Qualifications
• Management and/or leadership qualifications

Experience

Essential

• Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery
• Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems.
• Significant experience of business process design capability
• Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis

Desirable

• Experience of working in an environment with an outsourced partner
• Supporting the delivery of service level cost improvement projects

Personal Skills

Essential

• Business Analysis Approach
• Gap Analysis
• Detailed knowledge of business analysis tools and techniques and their practical operation

Desirable

• PRINCE 2
• Excellent knowledge and use of Visio
• Financial challenges facing the NHS
• An understanding of the structure and organisations involved in the delivery of GDE Programme and dependencies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)