Job summary
We are a very busy customer orientated service based at Bedford Hospital South Wing. We are small friendly team and are looking to recruit a new member to join us.
The role of the Staffing Solutions Administrator is to support wards and departments in providing high quality essential patient care by ensuring that shifts and assignments designated for temporary staffing are booked appropriately and efficiently in line with Trust policies and procedures.
You will have the ability to work well within a team, demonstrate strong customer service skills and a supportive approach, be able to effectively communicate confidently with people both face to face and over the phone and thrive in a fast paced and busy work environment. You will need to be able to prioritise work loads and adapt to changing situations, ensuring all the team is updated. Good communication is essential.
This post is full time, office based. Monday to Friday shifts between the hours of 08.30 - 17.00 and possibly some weekends.
If you think you have the right skills, abilities and can-do attitude to deliver against the requirements of this role then we would like to hear from you.
Main duties of the job
The post holder will provide a pro-active and effective, customer focused service, which is carried out in accordance with agreed processes, schedules, legislative requirements and Trust policy and in line with NHS Employment Check Standards and Agenda for Change.
To book and organise bank and agency workers throughout The Trust, ensuring shifts and assignments are booked appropriately and efficiently in line with Trust policies and procedures.
Duties will include:
- Assigning workers registered with the Trust bank to vacant shifts on an E-Rostering system.
- Maintaining up to date bank worker details on an E-Rostering system and recording the availability of said workers.
- Monitoring an E-Rostering system and bank worker availability to match up workers with shifts needing cover.
- Liaising with managers and delegated clinical staff to identify priority areas requiring cover and taking relevant action to cover vacant shifts. Attend daily staffing meeting.
- Compile staffing reports daily.
- Supporting workers registered with the Trust bank with general enquiries and pay queries.
- Administer the registering of internal permanent staff on to the Bank.
- Uniform ordering and invoice checking.
- Ensuring all paperwork and contact details are relevant and up to date.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
Job Summary
To book and organise bank and agency workers throughout The Trust, ensuring shifts and assignments are booked appropriately and efficiently in line with Trust policies and procedures.
To maintain up to date and accurate information regarding bank workers and collect data from the E-Rostering system and provide, and assist with preparing, reports for managers.
To deal with a range of enquiries from managers and bank workers (both existing and prospective workers).
Main duties and responsibilities:
- Assign workers registered with the Trust bank to vacant shifts on the E-Rostering system.
- Maintain up to date bank worker details on the E-Rostering system and record availability of said workers.
- Monitor the E-Rostering system and bank worker availability to match up workers with shifts needing cover.
- Liaise with managers and delegated clinical staff to identify priority areas requiring cover and take relevant action to cover vacant shifts.
- Liaise with approved agencies to assist with supporting ward cover where authorised and in accordance with Trust policies and procedures for agency worker usage.
- Provide managers and clinical staff with up to date information and reports ahead of daily operations meetings.
- Produce and collate information and daily reports for managers and senior management from the E-Rostering system.
- Maintain protocols, procedures and standards of Staffing Solutions Bank to ensure all checks are in place before any temporary workers are assigned to work in the Trust.
- Liaise with Matrons with a view to using staff effectively and resourcefully. Update E-Rostering system records in a timely manner to reflect any changes made to temporary staff bookings.
- Monitor statutory training of all bank workers and ensure this is kept up to date.
- Audit Bank worker files and records on a regular basis.
- Help and advise bank workers and managers with enquiries and issues that might arise including matters regarding bank worker terms and conditions, pay and recruitment.
Job description
Job responsibilities
Job Summary
To book and organise bank and agency workers throughout The Trust, ensuring shifts and assignments are booked appropriately and efficiently in line with Trust policies and procedures.
To maintain up to date and accurate information regarding bank workers and collect data from the E-Rostering system and provide, and assist with preparing, reports for managers.
To deal with a range of enquiries from managers and bank workers (both existing and prospective workers).
Main duties and responsibilities:
- Assign workers registered with the Trust bank to vacant shifts on the E-Rostering system.
- Maintain up to date bank worker details on the E-Rostering system and record availability of said workers.
- Monitor the E-Rostering system and bank worker availability to match up workers with shifts needing cover.
- Liaise with managers and delegated clinical staff to identify priority areas requiring cover and take relevant action to cover vacant shifts.
- Liaise with approved agencies to assist with supporting ward cover where authorised and in accordance with Trust policies and procedures for agency worker usage.
- Provide managers and clinical staff with up to date information and reports ahead of daily operations meetings.
- Produce and collate information and daily reports for managers and senior management from the E-Rostering system.
- Maintain protocols, procedures and standards of Staffing Solutions Bank to ensure all checks are in place before any temporary workers are assigned to work in the Trust.
- Liaise with Matrons with a view to using staff effectively and resourcefully. Update E-Rostering system records in a timely manner to reflect any changes made to temporary staff bookings.
- Monitor statutory training of all bank workers and ensure this is kept up to date.
- Audit Bank worker files and records on a regular basis.
- Help and advise bank workers and managers with enquiries and issues that might arise including matters regarding bank worker terms and conditions, pay and recruitment.
Person Specification
Qualifications
Essential
- 5 GCSE's - English & Maths or equivalent
- IT Literacy/systems
Experience
Essential
- Excellent organisational skills
- Ability to effectively work in a team and independently
- Problem solving skills
- Ability to work under pressure and within agreed deadlines
- Previous customer service experience
Desirable
- Experience of working in a Bank office or temporary staffing environment
Knowledge
Essential
- IT literacy - systems/ retrieving data/reporting
- Strong customer service skills
Desirable
- Demonstrates knowledge of audit skills/reporting
Personal skills
Essential
- Excellent communication skills (written and verbal)
- Demonstrate aptitude for delivering methodical accurate work
- Approachable/sensitive to personal issues
Person Specification
Qualifications
Essential
- 5 GCSE's - English & Maths or equivalent
- IT Literacy/systems
Experience
Essential
- Excellent organisational skills
- Ability to effectively work in a team and independently
- Problem solving skills
- Ability to work under pressure and within agreed deadlines
- Previous customer service experience
Desirable
- Experience of working in a Bank office or temporary staffing environment
Knowledge
Essential
- IT literacy - systems/ retrieving data/reporting
- Strong customer service skills
Desirable
- Demonstrates knowledge of audit skills/reporting
Personal skills
Essential
- Excellent communication skills (written and verbal)
- Demonstrate aptitude for delivering methodical accurate work
- Approachable/sensitive to personal issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
