Bedfordshire Hospitals NHS Foundation Trust

Imaging Booking Administrator

Information:

This job is now closed

Job summary

  • To receive and welcome patients to the X-ray department, working on rotation in all reception areas of the Radiology department.
  • To use Radiology information systems, (CRIS/PIMS).
  • To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.
  • To deal with Modality waiting lists for appointments

Main duties of the job

  • To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.
  • On receipt of referrals register, the patient on PIMS when appropriate and then if required to register and "pend" on CRIS.
  • To scan referrals and other patient documents into CRIS as required.
  • To move electronic orders to appropriate waiting lists on CRIS.
  • To make appointments when required- printing appropriate prep sheets posting or phoning patient depending on urgency of appointment.
  • To contact the interpreting service and organise for an interpreter to be present for the patients examination.
  • To reschedule appointments on an individual basis or clinic basis as required.
  • To distribute to ward or send to patient any preparation medication required for an imaging procedure working under the set departmental guidelines.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Details

Date posted

20 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

418-AHP4269-SJ-B

Job locations

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ


Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

  • Deal with constant telephone enquiries, taking messages resolving queries and seeking help when appropriate.
  • In a courteous manner to communicate with patients, visitors and staff face to face, throughout the working day responding to queries, giving information and directions as required.
  • To liaise with all staff within the department ensuring that the patient information is transmitted to the appropriate professional group in a timely manner.
  • To respond to telephone calls GPs and external medical agencies on a daily basis.
  • On a daily basis organise own workload seeking help when appropriate.
  • Will be required to participate in annual appraisal system.
  • Will be required to adhere to policies and procedures relevant to employment in the Trust.

Job description

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

  • Deal with constant telephone enquiries, taking messages resolving queries and seeking help when appropriate.
  • In a courteous manner to communicate with patients, visitors and staff face to face, throughout the working day responding to queries, giving information and directions as required.
  • To liaise with all staff within the department ensuring that the patient information is transmitted to the appropriate professional group in a timely manner.
  • To respond to telephone calls GPs and external medical agencies on a daily basis.
  • On a daily basis organise own workload seeking help when appropriate.
  • Will be required to participate in annual appraisal system.
  • Will be required to adhere to policies and procedures relevant to employment in the Trust.

Person Specification

Experience

Essential

  • Previous admin/clerical experience
  • Previous NHS admin experience or equivalent
  • Experience of using of Microsoft Office packages
  • Works well within a team

Desirable

  • Previous database management experience
  • Working knowledge of Hospital CRIS/PiMS/PAS
  • Previous NHS Experience

Personal Skills

Essential

  • Excellent communication skills - written and verbal
  • Good organisational skills
  • Well-developed Interpersonal skills - able to converse in a positive manner at all levels
  • Ability to adapt to change within working situation
  • Confidential
  • Calm & efficient under pressure
  • Able to prioritise tasks.
  • Evidence of tact and diplomacy
  • Self-motivated

Desirable

  • Knowledge of patient record systems/data bases
  • Awareness of confidentiality issues

Qualifications

Essential

  • Good standard of general education
  • GCSE Maths & English (or equivalent)

Desirable

  • Customer service or business administration qualification
Person Specification

Experience

Essential

  • Previous admin/clerical experience
  • Previous NHS admin experience or equivalent
  • Experience of using of Microsoft Office packages
  • Works well within a team

Desirable

  • Previous database management experience
  • Working knowledge of Hospital CRIS/PiMS/PAS
  • Previous NHS Experience

Personal Skills

Essential

  • Excellent communication skills - written and verbal
  • Good organisational skills
  • Well-developed Interpersonal skills - able to converse in a positive manner at all levels
  • Ability to adapt to change within working situation
  • Confidential
  • Calm & efficient under pressure
  • Able to prioritise tasks.
  • Evidence of tact and diplomacy
  • Self-motivated

Desirable

  • Knowledge of patient record systems/data bases
  • Awareness of confidentiality issues

Qualifications

Essential

  • Good standard of general education
  • GCSE Maths & English (or equivalent)

Desirable

  • Customer service or business administration qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ


Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Natasha Raven

Natasha.raven@bedfordhospital.nhs.uk

Details

Date posted

20 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

418-AHP4269-SJ-B

Job locations

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ


Supporting documents

Privacy notice

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