Emergency Department Receptionist
This job is now closed
Job summary
Job overview
We are looking for an Emergency Department Receptionist to join our busyclerical Team.
We would like to hear from people whoenjoy interacting with the public and arepassionate about delivering customer service to ahigh standard in a busy and challengingenvironment. You will have the experience and knowledge to meet the criteria outlined within our personal specification and job description for this role.
If you feel you are the individual we are lookingfor to join our friendly team we look forwardto hearing from you.
Main duties of the job
The post holder will deal with all enquiries from patients, relatives, colleagues and police. The post holder will provide excellent clerical support within the reception and clinical areas of the department.EXPERIENCE REQUIRED:- Confident to deal with the public- Able to work under pressure- Competence in the use of keyboard/computer1) To gain information from patients e.g. demographics and nature of complaint.2) To enter information received into one of the ED computer systems amendingpatient's details where appropriate.3) To deal with relative enquiries, either in person or by telephone.4) To respond to emergency ambulance arrivals by obtaining information frompatients whilst in cubicles in the Resuscitation and Trauma area and then registeron system.5) To collect cards after treatment from all areas of the Department.6) To produce header sheets and prepare ED cards for scanning.7) To ensure that all GP letters are sent out electronically.8) To book appointments for patients in the fracture clinic and soft tissue clinic usingthe IPM system.9) Be available to cover annual leave and sickness for all Reception shifts.10) Able to gain information from patients, often when very distressed
To liaise with all medical and professional staff and communicate with patients and relativeson arrival and after admission.
About us
Working for your organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.
Details
Date posted
06 September 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
418-ED6410-EH
Job locations
Luton And Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton And Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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