Job summary
We are looking for an enthusiastic Pharmacy Receptionist to work as a key part of the pharmacy team within our modern automated, dispensary and distribution area. You will work on our busy Pharmacy Reception in main Pharmacy dealing with patients and members of the Healthcare team.You must be able to demonstrate an enthusiasm for supporting innovation and delivering excellent patient experience.
Main duties of the job
To provide a courteous reception service to patients and hospital staff in line with dispensary procedures, contributing to the overall efficient and effective running of the dispensary.
To support the Dispensary in filing of prescriptions together with maintaining efficient housekeeping duties.
To train / supervise the work of volunteers and trainees at Dispensary reception.
To monitor the Prescription Tracking System and advise the senior dispensary technicians on prioritisation.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
As the first point of contact for the dispensary service to behave in a courteous manner towards patients and other staff at all times.
To receive prescriptions and other requests into the pharmacy according to the agreed procedures and deal with straightforward problems.
To answer the dispensary telephone and resolve straightforward problems or pass them on appropriately.
To collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.
To ensure all prescriptions types are entered onto the computer tracking system ensuring the numbered sequence is maintained.
To highlight urgent prescriptions to the dispensary team when required.
To use the pharmacy system (JAC) to confirm that medicines on prescriptions are in stock.
To monitor the Prescription Tracking System and advise the senior dispensary technicians on prioritisation as appropriate.
To communicate directly with the ward discharge officers and Trust discharge teams around progress of discharge prescriptions.
To communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards.
To replenish dispensary sundries such as bottles and cartons and order stock.
To return original packs to cupboards/shelves after dispensing. Ensuring that the dispensary is maintained to a tidy state.
To carry out routine stocktaking, monitor stock levels and maintain correct stock levels.
To be responsible for ordering and maintaining stock of additional labels.
To be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.
Job description
Job responsibilities
As the first point of contact for the dispensary service to behave in a courteous manner towards patients and other staff at all times.
To receive prescriptions and other requests into the pharmacy according to the agreed procedures and deal with straightforward problems.
To answer the dispensary telephone and resolve straightforward problems or pass them on appropriately.
To collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.
To ensure all prescriptions types are entered onto the computer tracking system ensuring the numbered sequence is maintained.
To highlight urgent prescriptions to the dispensary team when required.
To use the pharmacy system (JAC) to confirm that medicines on prescriptions are in stock.
To monitor the Prescription Tracking System and advise the senior dispensary technicians on prioritisation as appropriate.
To communicate directly with the ward discharge officers and Trust discharge teams around progress of discharge prescriptions.
To communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards.
To replenish dispensary sundries such as bottles and cartons and order stock.
To return original packs to cupboards/shelves after dispensing. Ensuring that the dispensary is maintained to a tidy state.
To carry out routine stocktaking, monitor stock levels and maintain correct stock levels.
To be responsible for ordering and maintaining stock of additional labels.
To be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.
Person Specification
Qualifications
Essential
- Basic numeracy and literacy
- Appropriate unit of NVQ2 in Pharmacy Services (or willing to undertake)
Desirable
- NVQ level 2 in customer care
Experience
Essential
- Knowledge/experience of computer systems
- Customer orientated services
Desirable
- Experience of working in a pharmacy environment
Skills
Essential
- Ability to organise own day to day work tasks
- Ability to prioritise ad-hoc work tasks
- Standard keyboard skills
- Good verbal communication skills
- Excellent telephone skills
Desirable
- Good written communication skills
- Empathetic communication skills
Knowledge
Essential
- Understanding of customer care
- Understanding of the need of confidentiality awareness at all times
Desirable
- Familiarity with drug names
Person Specification
Qualifications
Essential
- Basic numeracy and literacy
- Appropriate unit of NVQ2 in Pharmacy Services (or willing to undertake)
Desirable
- NVQ level 2 in customer care
Experience
Essential
- Knowledge/experience of computer systems
- Customer orientated services
Desirable
- Experience of working in a pharmacy environment
Skills
Essential
- Ability to organise own day to day work tasks
- Ability to prioritise ad-hoc work tasks
- Standard keyboard skills
- Good verbal communication skills
- Excellent telephone skills
Desirable
- Good written communication skills
- Empathetic communication skills
Knowledge
Essential
- Understanding of customer care
- Understanding of the need of confidentiality awareness at all times
Desirable
- Familiarity with drug names
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
