Job summary
Act as a helpful and knowledgeable "front-line face" of the Hospital Charity dealing with donors, patients and their relatives, volunteers, Trustees of the Hospital Charitable Fund and Hospital staff via face to face, email and telephone.
Lead on administrative financial and banking tasks for the Charity team and help in the organisation and support of fundraising activities on the hospital site.
Main duties of the job
The main role of this vacancy is to cover the administrative aspects, supporting with fundraising and voluntary services.
The ideal candidate will be confident in using all Microsoft applications including Excel, Word and Publisher. You will be confidant in all forms of communication including verbal, email and social media and will be confidant in writing reports. You will have a basic in Mathematics and English and be confidant in using a CRM database.
This is an integral role within the Charity Team where you will be supporting a diverse area, communicating with all areas of the hospital.
About us
Working with an NHS Charity team comes with many rewards. You will be able to see the benefit of your role in real time and real world.
This role will give you an insight into the NHS and will give you access to many wards and departments.
This is a great opportunity for someone looking to work within an NHS setting, or a charity setting or just to gain some skills from returning to work or a first role.
Job description
Job responsibilities
Charity Support
- Respond to fundraising and volunteering enquiries (email and telephone) promptly and efficiently.
- Bank and process donations efficiently and in accordance with guidelines.
- Support people wishing to fundraise or volunteer.
- Thank donors promptly after they have donated, recording details on the database.
- Ensure Charity information displayed within the hospital is kept up to date.
- Provide administrative and clerical support to the Charity.
- Update the database with the monthly cashier's report
- Update the database with all Money reports to include Just Giving, In Memory and Golden Giving.
- Keep accurate and up-to-date records of income and activities on fundraising database, ensuring that all substantive communications are recorded.
- Coordinate the fundraising collection tins based in the hospital
- Process all orders and requisitions and manage receipt of deliveries when they come into the department.
- Support the Team and wider organisation in providing data and information about fundraising activities, supporters and potential new opportunities.
- Support lottery enquiries and promotion of the lottery and shop.
- Propose changes and more effective ways of carrying out administration to the Dept Fundraising
- Manage the storeroom, donated gifts, merchandise and any other items used by the fundraising team for presentations and events.
- Support on Light up a life processing.
- Support seasonal activity, ward visits, cheque presentations and present giving.
- Support with the processes involved with volunteer recruitment and retention.
Event Support
- Co-ordinate some small internal fundraising events such as cake sales by recruiting volunteers, creating posters, sending everyone emails and informing the relevant people.
- Assist with the programme of bucket collections at supermarkets and football matches- including coordinating the volunteers.
- Assist with administration, organisation and promotion of major fundraising events such as fundraising dinners and concerts.
Office support
- General administrative duties such as inputting supporter / volunteer information onto the database, note taking at meetings, and managing email inboxes.
- Act as the first point of contact, taking accurate messages, both on the telephone and in person, to supporters contacting the office.
- Process orders and requisitions and manage receipt of deliveries when they come into the department.
- Manage stock levels of office materials and request new materials as required.
- Manage the storeroom, donated gifts, merchandise and any other items used by the fundraising team for presentations and events.
Supporter Development and communications
- Work with the Hospitals Communications team to ensure:
- Information on the Hospital website charity section is up to date.
- The team has submitted social media content for Facebook, Twitter and other applications as appropriate.
- Information is provided for the week staff mail out.
- Assist in the creation, production and distribution of marketing materials, including the supporter newsletter to appropriate audiences.
- Ensure the Charity notice boards are up to date and current.
- Assist in relationship management with individuals, community groups and small companies who are organising fundraising events.
- Develop ideas and opportunities to grow supporter relationships based on donor trends, giving analysis and donor feedback.
Working with peers
- Understand the organisation and its agreed systems and working procedures (Communications, Supplies and Finance for example).
- Effectively brief and assign projects and tasks to other Team members.
- Keep track of assigned projects and tasks so as to ensure that promises to supporters are met at all times.
- Ensure a positive and proactive working relationship with team members at all times, as well as within the broader Hospital environment.
Other
- Highest standard of honesty and personal integrity at all times.
- Attend team meetings and other cross departmental meetings.
- Undertake any other duties as may be reasonably requested by more senior staff and senior representatives from other functions within the organisation.
- Promote development activities to Hospital staff at all levels and foster positive working relationships across the organisation.
- Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures.
- Ensure that all written communication and materials produced comply with corporate design standards and appropriate legislation (e.g., style guides, document templates, legal wordings, charities legislation requirements etc.).
- Must be presentable and professionally dressed in accordance with departmental guidelines and appropriate to the event in which attending.
Job description
Job responsibilities
Charity Support
- Respond to fundraising and volunteering enquiries (email and telephone) promptly and efficiently.
- Bank and process donations efficiently and in accordance with guidelines.
- Support people wishing to fundraise or volunteer.
- Thank donors promptly after they have donated, recording details on the database.
- Ensure Charity information displayed within the hospital is kept up to date.
- Provide administrative and clerical support to the Charity.
- Update the database with the monthly cashier's report
- Update the database with all Money reports to include Just Giving, In Memory and Golden Giving.
- Keep accurate and up-to-date records of income and activities on fundraising database, ensuring that all substantive communications are recorded.
- Coordinate the fundraising collection tins based in the hospital
- Process all orders and requisitions and manage receipt of deliveries when they come into the department.
- Support the Team and wider organisation in providing data and information about fundraising activities, supporters and potential new opportunities.
- Support lottery enquiries and promotion of the lottery and shop.
- Propose changes and more effective ways of carrying out administration to the Dept Fundraising
- Manage the storeroom, donated gifts, merchandise and any other items used by the fundraising team for presentations and events.
- Support on Light up a life processing.
- Support seasonal activity, ward visits, cheque presentations and present giving.
- Support with the processes involved with volunteer recruitment and retention.
Event Support
- Co-ordinate some small internal fundraising events such as cake sales by recruiting volunteers, creating posters, sending everyone emails and informing the relevant people.
- Assist with the programme of bucket collections at supermarkets and football matches- including coordinating the volunteers.
- Assist with administration, organisation and promotion of major fundraising events such as fundraising dinners and concerts.
Office support
- General administrative duties such as inputting supporter / volunteer information onto the database, note taking at meetings, and managing email inboxes.
- Act as the first point of contact, taking accurate messages, both on the telephone and in person, to supporters contacting the office.
- Process orders and requisitions and manage receipt of deliveries when they come into the department.
- Manage stock levels of office materials and request new materials as required.
- Manage the storeroom, donated gifts, merchandise and any other items used by the fundraising team for presentations and events.
Supporter Development and communications
- Work with the Hospitals Communications team to ensure:
- Information on the Hospital website charity section is up to date.
- The team has submitted social media content for Facebook, Twitter and other applications as appropriate.
- Information is provided for the week staff mail out.
- Assist in the creation, production and distribution of marketing materials, including the supporter newsletter to appropriate audiences.
- Ensure the Charity notice boards are up to date and current.
- Assist in relationship management with individuals, community groups and small companies who are organising fundraising events.
- Develop ideas and opportunities to grow supporter relationships based on donor trends, giving analysis and donor feedback.
Working with peers
- Understand the organisation and its agreed systems and working procedures (Communications, Supplies and Finance for example).
- Effectively brief and assign projects and tasks to other Team members.
- Keep track of assigned projects and tasks so as to ensure that promises to supporters are met at all times.
- Ensure a positive and proactive working relationship with team members at all times, as well as within the broader Hospital environment.
Other
- Highest standard of honesty and personal integrity at all times.
- Attend team meetings and other cross departmental meetings.
- Undertake any other duties as may be reasonably requested by more senior staff and senior representatives from other functions within the organisation.
- Promote development activities to Hospital staff at all levels and foster positive working relationships across the organisation.
- Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures.
- Ensure that all written communication and materials produced comply with corporate design standards and appropriate legislation (e.g., style guides, document templates, legal wordings, charities legislation requirements etc.).
- Must be presentable and professionally dressed in accordance with departmental guidelines and appropriate to the event in which attending.
Person Specification
Financial Skills
Essential
- Has passed GCSE Mathematic
- Manages own finances
Desirable
- Has worked with money in a previous role
Administration Skills
Essential
- English GCSE or equivalent
- Ability to use Microsoft Applications
- Ability to multitask
- Confidant written skills
- Confidant oral skills
Desirable
- Used Database before
- Ability to use social media
Additional Skills
Essential
- Fundraising experience
- Volunteering experience
Desirable
People Skills
Essential
- Displays confidence in discussions
- Displays confidence in answering the questions
Desirable
- Can produce a fundraising example
- Can produce a volunteering example
Person Specification
Financial Skills
Essential
- Has passed GCSE Mathematic
- Manages own finances
Desirable
- Has worked with money in a previous role
Administration Skills
Essential
- English GCSE or equivalent
- Ability to use Microsoft Applications
- Ability to multitask
- Confidant written skills
- Confidant oral skills
Desirable
- Used Database before
- Ability to use social media
Additional Skills
Essential
- Fundraising experience
- Volunteering experience
Desirable
People Skills
Essential
- Displays confidence in discussions
- Displays confidence in answering the questions
Desirable
- Can produce a fundraising example
- Can produce a volunteering example
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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