Job summary
The Band 3 Community Coordinator provides support to the wider community team by processing and organising patient discharges on a daily basis, ensuring patients receive seamless care by ensuring appointments are made using the digital system and dealing with patient enquires.
The Community Coordinator serves as a point of contact/support for women and their families, and they provide appropriate information and, where necessary, signpost to wider support organisations.
Main duties of the job
The post holder will demonstrate effective application of problem solving and planning skills and a broad skill base related to their practice. They will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels.
Knowledge of Microsoft Office, Word and Excel are essential.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high-quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting-edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
To take responsibility for the day-to-day organisation of the community discharges.
Ensuring data is entered on to the electronic workbook and ensuring all staff are aware of their workload for the day.
Having an oversight of the workbook, ensuring this is kept up to date and follow up appointments are in place for all women.
Ensuring clinic lists are kept up to date and changes made when requested to do so.
To make appointments in line with agreed care pathways and guidelines.
To follow up on women who DNA, in line with agreed care pathways and guideline.
To receive telephone calls and action these appropriately, escalating to a midwife when required.
To access and action messages left by patients on a daily basis.
Ensure effective communication with colleagues, women and their families.
To support the wider community team with ordering or arranging repairs of equipment.
Management of monthly returns including mileage forms, expenses and ensuring any patient referrals are actioned including teenage pregnancy forms, smoking cessation and referrals into the tongue tie service.
Job description
Job responsibilities
To take responsibility for the day-to-day organisation of the community discharges.
Ensuring data is entered on to the electronic workbook and ensuring all staff are aware of their workload for the day.
Having an oversight of the workbook, ensuring this is kept up to date and follow up appointments are in place for all women.
Ensuring clinic lists are kept up to date and changes made when requested to do so.
To make appointments in line with agreed care pathways and guidelines.
To follow up on women who DNA, in line with agreed care pathways and guideline.
To receive telephone calls and action these appropriately, escalating to a midwife when required.
To access and action messages left by patients on a daily basis.
Ensure effective communication with colleagues, women and their families.
To support the wider community team with ordering or arranging repairs of equipment.
Management of monthly returns including mileage forms, expenses and ensuring any patient referrals are actioned including teenage pregnancy forms, smoking cessation and referrals into the tongue tie service.
Person Specification
Qualifications
Essential
- o5 GSCE or equivalent including maths and English
Desirable
- oFamiliarity with Microsoft Office Package
Experience
Essential
- oPrevious experience in health care setting
Desirable
- oPrevious experience in midwifery setting
Knowledge
Essential
- oThe applicant possesses generalised knowledge to inform their understanding of the job role and specific knowledge related to tasks or activities within their scope of role. They must demonstrate an awareness of contemporary public health and health promotion initiatives, including where legal and ethical issues are relevant to their role.
Skills
Essential
- Good written and spoken English
- Accurate computer data entry
- Ability to implement effective time management skills
Desirable
Person Specification
Qualifications
Essential
- o5 GSCE or equivalent including maths and English
Desirable
- oFamiliarity with Microsoft Office Package
Experience
Essential
- oPrevious experience in health care setting
Desirable
- oPrevious experience in midwifery setting
Knowledge
Essential
- oThe applicant possesses generalised knowledge to inform their understanding of the job role and specific knowledge related to tasks or activities within their scope of role. They must demonstrate an awareness of contemporary public health and health promotion initiatives, including where legal and ethical issues are relevant to their role.
Skills
Essential
- Good written and spoken English
- Accurate computer data entry
- Ability to implement effective time management skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
