Resourcing Supervisor

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Delivery of effective customer service

Responsible for providing specialist advice to managers and staff on all aspects of HR policy, systems and processes relating to resourcing and onboarding, which is high calibre, consistent and supportive, underpinned by sound knowledge.

Responsible for interpreting and giving advice on national and local terms and conditions, and policies to all mangers within the Trust, as required.

To be the point of escalation for HR policy, systems and processes complicated queries, providing effective advice and support in a timely and pro-active manner to managers and providing solutions to complex queries.

Responsible for contributing to the creation, maintenance and delivery of a range of training tools and guidance to cover both existing and new HR processes and practices.

Responsible for the development, maintenance and delivery of training manuals, and quick reference guides in a standardised format ensuring all documentation includes a review date, and are all reviewed and updated in a timely manner.

Responsible for the planning, co-ordination, and delivery of training sessions, using presentation, coaching and facilitation skills according to personal levels of knowledge and expertise in the subject area, and taking action to ensure development needs are met. Present presentations to large groups as required.

Responsible in complying with the Trusts policies, workforce processes and national standards and guidelines including Agenda for Change and NHS Employment Check standards, and escalating any issues or concerns immediately.

Responsible for liaising with managers to ensure all agreed relevant processes and templates are followed.

Responsible for ensuring all resourcing and systems work is completed in a timely manner in line with deadlines

Service improvement

Responsible for identifying improvements to processes and use of systems and supporting the implementation of changes.

To undertake periodic validation checks of data held on the HR systems, identifying any data discrepancies and taking corrective action, whilst liaising with all those impacted as appropriate.

To support the development of local protocols detailing the key processes in maintaining the system administrating of HR systems.

To support on projects as required.

Systems management

To be a key point of contact for liaison with the Resourcing & Systems leads with regards to system update and informing the relevant individuals and providing training accordingly.

To be an adviser on queries from users offering support and guidance as necessary including the reporting of any system faults to the systems suppliers for action and resolving these in a timely manner.

Responsible for utilising all workforce systems as appropriate including NHS Jobs, ESR, ROSTA etc and to agreed processes and timescales.

To be responsible for the security and development of the HR systems, creating and maintaining user name accounts and passwords and to action requests accordingly.

Team management

To manage and support the administration team, to ensure performance is high quality.

To ensure all team members are trained effectively and appropriately.

Responsible for supporting all administration work particularly during peaks in workload.

Undertake analysis of management information on a regular basis to demonstrate the performance of the team.

To identify and support any training and development requirements of team members by hosting regular 1:1 sessions and following the Trust PDR process.

Person Specification

Qualifications

Essential

• 5 GCSES (grades A-C) or equivalent including English and Mathematics

Desirable

• Customers service or business Admin NVQ level 3 or equivalent.

Experience

Essential

• Experience of Recruitment Processes and Procedures.
• Experience of a wide range of clerical duties.
• Experience of working in a highly pressurised, customer orientated environment.
• Proven experience of meeting deadlines whilst working under extreme pressure.
• Experience of web based on-line recruitment.
• Recent experience using Microsoft Office packages (word, excel, outlook)
• Experience of working in a busy administrative environment
• Excellent telephone manner, experience of deadline with high volume of telephone calls / enquiries

Desirable

• Experience in using NHS Jobs and Electronic Staff Record.
• Experience in using TRAC
• Recent experience of working in the NHS
• Recent experience of working in an HR environment
• Experience in training / coaching staff

Skills

Essential

• Ability to read and interpret data and to be tenacious in ensuring its accuracy.
• Ability to work methodically and accurately
• Ability to use own initiative
• Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts
• Ability to prioritise own workload and meet strict deadlines
• Ability to maintain accuracy and attention to detail, when under pressure
• Ability to deal with enquiries effectively and efficiently
• Ability to deliver high quality customer service
• Excellent interpersonal, motivational, persuasive and facilitative skills

Desirable

• Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post.

Knowledge

Essential

• Knowledge of statutory regulations, e.g. DDA, Equal Opportunities, Asylum & Immigration regulations, Safer Recruitment Guidelines for NHS.
• Knowledge of Equality and Diversity

Desirable

• Knowledge of NHS Agenda for Change terms and conditions
• Knowledge of workforce information flows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

The Christie NHS Foundation Trust

550 Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)