Job summary
We are seeking a motivated and organised individual to join our Upper GI team as a Band 4 Cancer Care Co-Ordinator.
The primary aim of this role is to support the Clinical Nurse Specialist (CNS) Teams. The post holder will play a key role in the organisation of services, both by supporting the CNS's administratively and by providing a single point of access for patients with the aim of optimising outpatient care. They will support the CNS's to deliver quality cancer care to and will also help to facilitate Holistic Needs Assessment (HNA).
The post presents an opportunity to join an established Upper GI Cancer Nurse Specialist Team as a Band 4 working 37.5 hours (1.0 WTE).
Excellent communication, organisational and prioritisation skills are essential.
Main duties of the job
We are seeking an organised and proactive individual to provide vital administrative support to the Clinical Nurse Specialists (CNSs). The post holder will help coordinate patient care, manage appointment bookings and outcomes, maintain accurate patient databases, and ensure efficient operation of the service.
Working closely with the UGI CNS team, the role involves supporting patient pathways, facilitating smooth handovers between teams, and communicating effectively with patients, carers, and multidisciplinary staff. The post holder will act as a single point of access for the service, triaging telephone and email enquiries, and ensuring timely responses, particularly for those with urgent or specialist needs.
Additional responsibilities include providing information and support about cancer services using Trust-approved materials, signposting to organisations such as Maggie's and Macmillan, and recognising situations requiring urgent clinical response. The successful candidate will ensure accurate documentation, advocate for patients where needed, and assist with the rollout of Holistic Needs Assessments (HNAs) and electronic patient-reported outcome measures (ePROMs).
About us
The UGI team is a friendly, approachable and dynamic team of health professionals that consists of Clinical Nurse Specialists (CNS's) and a wider multi-disciplinary team with a shared goal to provide effective, timely and compassionate care for patients with UGI cancer. The post holder will work directly under the supervision of the Clinical Nurse Specialist and will also work alongside whole team to support the service users.
The Trust reserve the right to close the recruitment to this post earlier than advertised if there is a lot of interest to help with the shortlisting process.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Provide administrative support to the CNSs.
- Book and outcome telephone clinic appointments
- Maintain the patient Database and ensure all of the information is up to date and accurate
- Order supplies and patient information as requested by the CNSs.
- Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked
- Organise and prioritise the designated workload to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
- Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage telephone and email enquiries, using a risk assessment framework.
- Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
- Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
- Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
- Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
- Ensure accurate documentation of patient care in accordance with hospital policies and standards.
- Assist the CNSs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group
Clinical duties
Professional/Clinical Leadership:
- To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
- Support clinical developments and projects to promote excellence in patient care.
- Attend and participate CNS Away Days and Strategy Meetings
- Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.
Education and Development
- To participate in annual appraisal and accept personal responsibility for growth and development within the role.
- Ensure compliance with Trust essential training.
- Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
- Together with other professional colleagues, develop information and resources for patients and their carers.
Research and Audit
- Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Provide administrative support to the CNSs.
- Book and outcome telephone clinic appointments
- Maintain the patient Database and ensure all of the information is up to date and accurate
- Order supplies and patient information as requested by the CNSs.
- Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked
- Organise and prioritise the designated workload to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
- Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage telephone and email enquiries, using a risk assessment framework.
- Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
- Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
- Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
- Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
- Ensure accurate documentation of patient care in accordance with hospital policies and standards.
- Assist the CNSs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group
Clinical duties
Professional/Clinical Leadership:
- To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
- Support clinical developments and projects to promote excellence in patient care.
- Attend and participate CNS Away Days and Strategy Meetings
- Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.
Education and Development
- To participate in annual appraisal and accept personal responsibility for growth and development within the role.
- Ensure compliance with Trust essential training.
- Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
- Together with other professional colleagues, develop information and resources for patients and their carers.
Research and Audit
- Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics or equivalent qualification
- NVQ Level 3/equivalent knowledge and experience
Desirable
- Communication Skills training
- Evidence of continued role development
Experience
Essential
- Experience working within the oncology setting
- Experience of multi-professional working
- Experience of providing administrative support
- Experience of working with UGI Cancer patients
- Experience of face to face/telephone contact with patients
Desirable
- Experience in use of data and database management
- Awareness of the Audit process
Skills
Essential
- Ability to work effectively in a team
- Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills
- Ability to communicate both verbally and non-verbally with people at all levels, showing empathy
- Accurate written communication
- Recognition of own limitations
Desirable
- Working knowledge of Microsoft Office with intermediate keyboard skills
Knowledge
Essential
- Understanding of person-centered care
- Understanding of health and social care environment
- Basic understanding of UGI cancer treatments
Desirable
- Understand difficulties faced by people affected by cancer
VALUES
Essential
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Able to observe strict confidentiality
- Recognition of own limitations
OTHER
Essential
- Be able to manage time effectively and be flexible to meet the needs of the service
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics or equivalent qualification
- NVQ Level 3/equivalent knowledge and experience
Desirable
- Communication Skills training
- Evidence of continued role development
Experience
Essential
- Experience working within the oncology setting
- Experience of multi-professional working
- Experience of providing administrative support
- Experience of working with UGI Cancer patients
- Experience of face to face/telephone contact with patients
Desirable
- Experience in use of data and database management
- Awareness of the Audit process
Skills
Essential
- Ability to work effectively in a team
- Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills
- Ability to communicate both verbally and non-verbally with people at all levels, showing empathy
- Accurate written communication
- Recognition of own limitations
Desirable
- Working knowledge of Microsoft Office with intermediate keyboard skills
Knowledge
Essential
- Understanding of person-centered care
- Understanding of health and social care environment
- Basic understanding of UGI cancer treatments
Desirable
- Understand difficulties faced by people affected by cancer
VALUES
Essential
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Able to observe strict confidentiality
- Recognition of own limitations
OTHER
Essential
- Be able to manage time effectively and be flexible to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
