The Christie NHS FT

Support Manger

The closing date is 13 October 2025

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Job summary

We are seeking an experienced, efficient, and self- motivated Support Manager to join our team within Clinical Support and Specialist Surgery.

The Support Manager will play a pivotal role in ensuring a smooth running of the Surgical Administration team and support the Access and Administration Manager.

The post holder will need to have a good general knowledge and skills of a clinical speciality as this is a complex role. The post holder will be responsible for providing leadership and knowledge of patient cancer pathways, advising, and providing support to ensure RTT is correctly managed and recorded for assurance at PTL.

Work collaboratively alongside the Access and Administration Manager to ensure administrative processes support wider organisational objectives have objectives and key performance indicators in place, and mechanisms to provide evidence of compliance and performance.

This is busy role so you must have the ability to prioritise your workload to effectively complete tasks and communicate with both staff and patients at all levels. The post holder must be able to work well under pressure.

Full-time 37.5 Hours, FIXED TERM FOR 12 MONTHS

Main duties of the job

Working on own initiative to monitor the workload of the secretariat to ensure the smooth running of the service by prioritising the workload with staff.

Work collaboratively alongside the Access and Administration Manager to ensure administrative processes support wider organisational objectives.

Prioritise the workload of the secretariat to ensure urgent work is completed timely within very tight cancer timescales

Proactively manage the efficiency of all systems, dealing with problems as they arise, immediately alerting others to difficulties and inefficiencies.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Details

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-96366-CSSS-MS

Job locations

Surgery - E00350

Manchester

M20 4BX


Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

PRINCIPAL ACCOUNTABILITIES

Working on own initiative to monitor the workload of the secretariat to ensure the smooth running of the service by prioritising the workload with staff.

Work collaboratively alongside the Access and Administration Manager to ensure administrative processes support wider organisational objectives.

Prioritise the workload of the secretariat to ensure urgent work is completed timely within very tight cancer timescales

Proactively manage the efficiency of all systems, dealing with problems as they arise, immediately alerting others to difficulties and inefficiencies.

Identify training needs for the team training plan, monitor compliance with team plan.

Required knowledge and understanding of local and national standards and policies.

Support management in collating statistics and data, in order to demonstrate compliance of KPIs within immediate teams.

Support in the completion of HR processes and PDRs, highlighting any concerns to Access and Administration Manager.

Support in the recruitment, induction and training for staff within the function.

Take and transcribe minutes at meetings as required.

MANAGERIAL/LEADERSHIP

Support the Access and Administration Manager, deputising for them during absence.

Support in the supervision of strong, supportive, engaging and visible leadership within the secretariat

Record and Monitor staff absence, sickness, annual leave and keep the the Access and Administration Manager informed

Ensure all teams have objectives and key performance indicators in place, and mechanisms to provide evidence of compliance and performance.

Work with Assistant Service Manager to review operational processes

Financial signatory for approvals and up to agreed financial limit, ensuring accuracy and scrutiny of approval to support cost effective delivery of services.

Support the Access and Administration Manager to governance is managed in accordance with Trust policy

PROFESSIONAL

Undertake required professional certification / accreditation and continued professional development to maintain knowledge and understanding within areas of responsibility and maintain working knowledge of standards required to be implemented.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

PRINCIPAL ACCOUNTABILITIES

Working on own initiative to monitor the workload of the secretariat to ensure the smooth running of the service by prioritising the workload with staff.

Work collaboratively alongside the Access and Administration Manager to ensure administrative processes support wider organisational objectives.

Prioritise the workload of the secretariat to ensure urgent work is completed timely within very tight cancer timescales

Proactively manage the efficiency of all systems, dealing with problems as they arise, immediately alerting others to difficulties and inefficiencies.

Identify training needs for the team training plan, monitor compliance with team plan.

Required knowledge and understanding of local and national standards and policies.

Support management in collating statistics and data, in order to demonstrate compliance of KPIs within immediate teams.

Support in the completion of HR processes and PDRs, highlighting any concerns to Access and Administration Manager.

Support in the recruitment, induction and training for staff within the function.

Take and transcribe minutes at meetings as required.

MANAGERIAL/LEADERSHIP

Support the Access and Administration Manager, deputising for them during absence.

Support in the supervision of strong, supportive, engaging and visible leadership within the secretariat

Record and Monitor staff absence, sickness, annual leave and keep the the Access and Administration Manager informed

Ensure all teams have objectives and key performance indicators in place, and mechanisms to provide evidence of compliance and performance.

Work with Assistant Service Manager to review operational processes

Financial signatory for approvals and up to agreed financial limit, ensuring accuracy and scrutiny of approval to support cost effective delivery of services.

Support the Access and Administration Manager to governance is managed in accordance with Trust policy

PROFESSIONAL

Undertake required professional certification / accreditation and continued professional development to maintain knowledge and understanding within areas of responsibility and maintain working knowledge of standards required to be implemented.

Person Specification

Qualifications

Essential

  • Knowledge of business management, administrative procedures, including specialised IT systems such as patient information systems acquired through formal training or experience to degree level or equivalent.
  • Expected to maintain, improve and update professional knowledge and skills and participate in continuing Professional Development

Desirable

  • Project or change management qualification

Experience & Knowledge

Essential

  • Knowledge and experience of administrative and health record policies and procedures.
  • Detailed knowledge and advanced level use of patient information
  • Sound working knowledge of NHS practices, policies and procedures.
  • Experience of achieving set objectives and organizational targets.

Desirable

  • Experience of having a leadership role within an administrative team

Skills

Essential

  • High level of interpersonal skills both written and verbal,
  • Persuasive and facilitative.
  • Ability to communicate effectively with individuals at all levels and across agencies.
  • Ability to deal with patients/ relatives who have complaints or are in distressing situations.
  • Ability to function under pressure and meet deadlines whilst maintaining a high quality of work.
  • A team player who can work effectively with clinical and managerial colleagues

Values

Essential

  • Demonstrate honesty and integrity and promotes organisational values and behaviours.
  • Ability to maintain confidentiality and trust.
Person Specification

Qualifications

Essential

  • Knowledge of business management, administrative procedures, including specialised IT systems such as patient information systems acquired through formal training or experience to degree level or equivalent.
  • Expected to maintain, improve and update professional knowledge and skills and participate in continuing Professional Development

Desirable

  • Project or change management qualification

Experience & Knowledge

Essential

  • Knowledge and experience of administrative and health record policies and procedures.
  • Detailed knowledge and advanced level use of patient information
  • Sound working knowledge of NHS practices, policies and procedures.
  • Experience of achieving set objectives and organizational targets.

Desirable

  • Experience of having a leadership role within an administrative team

Skills

Essential

  • High level of interpersonal skills both written and verbal,
  • Persuasive and facilitative.
  • Ability to communicate effectively with individuals at all levels and across agencies.
  • Ability to deal with patients/ relatives who have complaints or are in distressing situations.
  • Ability to function under pressure and meet deadlines whilst maintaining a high quality of work.
  • A team player who can work effectively with clinical and managerial colleagues

Values

Essential

  • Demonstrate honesty and integrity and promotes organisational values and behaviours.
  • Ability to maintain confidentiality and trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Surgery - E00350

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Christie NHS FT

Address

Surgery - E00350

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Access and admin Manager

Kerrisha Edwards

Kerrisha.edwards2@nhs.net

07984690350

Details

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-96366-CSSS-MS

Job locations

Surgery - E00350

Manchester

M20 4BX


Supporting documents

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