Care Co-ordinator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the CNSs.
• Book and outcome telephone clinic appointments
• Maintain the patient Database and ensure all of the information is up to date and accurate
• Order supplies and patient information as requested by the CNSs. Assist the CNSs with the management of the patient pathway ie ensuring that appointments have been requested and booked.
• Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
• Triage telephone and email enquiries, using a risk assessment framework.
• Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
• Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
• Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
• Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
• Ensure accurate documentation of patient care in accordance with hospital policies and standards.
• Assist the CNSs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group

Professional/Clinical Leadership

• To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
• Support clinical developments and projects to promote excellence in patient care. Assist in evaluation and audit of such developments
• Attend and participate CNS Away Days and Strategy Meetings
• Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.

Education and Development

• To participate in annual appraisal and accept personal responsibility for growth and development within the role.
• Ensure compliance with Trust essential training.
• Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
• Together with other professional colleagues, develop information and resources for patients and their carers.

Research and Audit

• Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change

Person Specification

Qualifications

Essential

• GCSE English Language and Mathematics or equivalent qualification.
• NVQ Level 3/ equivalent knowledge and experience

Desirable

• Communication Skills training.
• Evidence of continued role development.

Experience

Essential

• Experience working within the oncology/healthcare setting.
• Experience of multi-professional working
• Experience of providing administrative support
• Experience of face to face/telephone contact with patients

Desirable

• Experience in use of data and database management
• Awareness of the Audit process
• Experience of working with melanoma patients

Skills

Essential

• Ability to work effectively in a team.
• Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills.
• Ability to communicate both verbally and non-verbally with people at all levels, showing empathy.
• Accurate written communication
• Recognition of own limitations

Desirable

• Working knowledge of Microsoft Office with intermediate keyboard skills

Knowledge

Essential

• Understanding of person-centered care
• Understanding of health and social care environment

Desirable

• Understand difficulties faced by people affected by cancer
• Basic understanding of cancer treatments.

Values

Essential

• Demonstrates honesty and integrity and promotes organisational values
• Embrace change, viewing it as an opportunity to learn and develop
• Able to observe strict confidentiality
• Recognition of own limitations

Other

Essential

• Be able to manage time effectively, and be flexible to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Medical Oncology Nursing - E00032

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)