Job summary
We are looking for friendly, professional and enthusiastic Band 2 receptionist to join our well-established team in Dept 1 Oak Road Treatment Centre.
This is a 17.5 hour/week post over 3 working days. Please be aware that the days on site will vary according to service need and this may include Saturday and Bank Holiday working.
The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors.
You will need to have a basic knowledge and experience of using IT systems as you will need to register patients as arriving and use our IT systems, however full training will be given.
The post holder will require good communication skills and be able to communicate with all members of the multidisciplinary team as well as patients and their relatives.
The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries.
To provide Reception/Administrative support to other areas within Chemotherapy Day Services
Main duties of the job
Meet and greet patients attending the chemotherapy Unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.
Exchange information with patients and staff, both verbally and in written format
Access patients' demographic details on Careflow and amend as necessary.
Communicate information between departments internally and external.
Enter patient onto the Careflow appointment system
Book patient's follow up appointments
Provide comprehensive advice to patients/relatives regarding appointments.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Meet and greet patients attending the chemotherapy Unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.
- Exchange information with patients and staff, both verbally and in written format
- Access patients demographic details on Careflow and amend as necessary.
- Communicate information between departments internally and external.
- Enter patient onto the Careflow appointment system
- Provide comprehensive advice to patients/relatives regarding appointments.
- Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management.
- Liaise with other members of staff regarding case notes and patient visits
- Resolves issues arising in own role, such as cancellation of patient appointments
- Uses own initiative to liaise with clinical staff where necessary regarding patient queries
- Use patient information systems to assist patients and staff.
- Work in Careflow system, requiring standard keyboard skills
- Use of office equipment including PCs, fax machine, and phones.
- Maintain patient confidentiality at all times
- Follow all relevant policies and legislation.
- Post holder is expected to follow all relevant protocols, and standard practice.
- Work collaboratively with colleagues to ensure policies are adhered to.
- Undertakes surveys/audits as necessary to own work.
- Manager is available as point of reference for any queries and will meet regularly.
- Use own initiative to solve problems referring to manager as necessary.
- Plan and organise own time and workload activity with prioritisation
- Record all data in an accurate and timely manner.
- The post holder will be expected undergo relevant training and to take an active role in own personal development.
- Demonstrates the agreed set of values and accountable for own attitude and behaviour
- The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Meet and greet patients attending the chemotherapy Unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.
- Exchange information with patients and staff, both verbally and in written format
- Access patients demographic details on Careflow and amend as necessary.
- Communicate information between departments internally and external.
- Enter patient onto the Careflow appointment system
- Provide comprehensive advice to patients/relatives regarding appointments.
- Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management.
- Liaise with other members of staff regarding case notes and patient visits
- Resolves issues arising in own role, such as cancellation of patient appointments
- Uses own initiative to liaise with clinical staff where necessary regarding patient queries
- Use patient information systems to assist patients and staff.
- Work in Careflow system, requiring standard keyboard skills
- Use of office equipment including PCs, fax machine, and phones.
- Maintain patient confidentiality at all times
- Follow all relevant policies and legislation.
- Post holder is expected to follow all relevant protocols, and standard practice.
- Work collaboratively with colleagues to ensure policies are adhered to.
- Undertakes surveys/audits as necessary to own work.
- Manager is available as point of reference for any queries and will meet regularly.
- Use own initiative to solve problems referring to manager as necessary.
- Plan and organise own time and workload activity with prioritisation
- Record all data in an accurate and timely manner.
- The post holder will be expected undergo relevant training and to take an active role in own personal development.
- Demonstrates the agreed set of values and accountable for own attitude and behaviour
- The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.
Person Specification
Qualifications
Essential
- Good standard of General Education.
- NVQ level 2, equivalent qualification or experience
Desirable
- Diploma or equivalent experience
Experience
Essential
- Previous experience of administrative or clerical work
Desirable
- Experience of working within a health care system
Skills
Essential
- Excellent communication
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
Desirable
- Willingness to learn and undertake training as appropriate.
- Must have good interpersonal skills
Knowledge
Essential
- Knowledge of patient information/data recording systems
Desirable
- Knowledge of medical terminology
- An understanding of Infection Control standards of practice
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Desirable
- Knowledge of the organisational values
Other
Essential
- Ability to work unsupervised
- Self-motivated, Reliable
- Able to work under pressure
- Tactful and diplomatic
Desirable
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
Person Specification
Qualifications
Essential
- Good standard of General Education.
- NVQ level 2, equivalent qualification or experience
Desirable
- Diploma or equivalent experience
Experience
Essential
- Previous experience of administrative or clerical work
Desirable
- Experience of working within a health care system
Skills
Essential
- Excellent communication
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
Desirable
- Willingness to learn and undertake training as appropriate.
- Must have good interpersonal skills
Knowledge
Essential
- Knowledge of patient information/data recording systems
Desirable
- Knowledge of medical terminology
- An understanding of Infection Control standards of practice
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Desirable
- Knowledge of the organisational values
Other
Essential
- Ability to work unsupervised
- Self-motivated, Reliable
- Able to work under pressure
- Tactful and diplomatic
Desirable
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
