Microsoft 365 Digital Trainer

Job description

Job responsibilities

Training Responsibilities

1. Work under the direction of the Digital Matron, maintaining positive working relationships with the Christie Education team and Digital Services teams.

2. Design and deliver a flexible range of Microsoft 365 training programmes tailored to meet the varied needs of end-users across Trust sites.

3. Conduct and update training needs assessments to evaluate staff proficiency with Microsoft 365 applications, ensuring learning programmes address diverse levels of IT literacy.

4. Collaborate with healthcare professionals to identify their training requirements, adapting delivery styles and materials to suit individuals and group dynamics.

5. Plan and schedule training courses in coordination with colleagues in the Education Team.

6. Deliver training through multiple formats, including classroom-based teaching, virtual sessions, one-to-one coaching, small group workshops, and on-the-job training.

7. Ensure all training aligns with legal and ethical obligations, including the Data Protection Act, Health & Safety legislation, Freedom of Information, and Trust policies on system access and security.

8. Handle complex questions and challenges in the training environment, referring issues to senior team members if required.

9. Work with the Digital Training Team to create online learning resources, such as e-guides and e-learning content.

10. Develop and manage a "Superuser" system within departments, providing training, coaching, and support to designated staff members.

11. Assess participants' competencies to ensure training objectives are achieved and implement continuous improvement strategies.

12. Maintain accurate records of training sessions and outcomes, supporting the planning of future programmes and providing reports as needed.

13. Prepare training environments, ensuring all equipment, software, and materials are available and used safely. This includes setting up and installing IT equipment such as PCs and projectors.

14. Participate in Trust-wide and medical staff induction programmes to promote effective use of Microsoft 365.

Other Duties

1. Maintain high-quality record-keeping and data management when not delivering training, preparing Trust-level reports on the impact of training programmes.

2. Test complex equipment to ensure it is fit for purpose during training sessions.

3. Identify areas for improvement or adaptation in training materials, environments, or equipment and recommend appropriate solutions.

4. Represent or support the department at internal and external meetings, groups, or forums.

5. Provide guidance and support to colleagues to improve their knowledge and understanding, sharing your skills and expertise.

6. Network with digital training professionals across the Northwest public sector to stay informed of best practices and advancements in IT training.

7. Undertake personal development to maintain up-to-date technical and professional knowledge relevant to the role.

8. Participate in post-implementation reviews and business change audits, using lessons learned to refine processes and training programmes.

9. Manage your workload effectively, including timetabling, delivering training sessions, and producing timely reports.

10. Handle an unpredictable workload, such as responding to changes in priorities or delivering training to large staff groups within tight timescales, including out-of-hours sessions where required.

11. Participate in the Trusts performance appraisal process and undertake any additional training or development identified as necessary for the role.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent professional experience in IT, training, or a related field.
• Microsoft 365 certification, such as Microsoft Office Specialist (MOS) or equivalent.
• Recognised IT or training qualification (e.g., Training, Assessment, and Quality Assurance (TAQA), or significant experience in delivering IT training).

Desirable

• Basic teaching or training qualification (e.g., PTTLS/Level 3 Award in Education and Training).
• Advanced Microsoft certification (e.g., Power Platform Fundamentals or Teams Administrator Associate).
• Qualification in developing e-learning resources or instructional design.

Experience

Essential

• Significant experience in using and supporting Microsoft 365 applications (e.g., Outlook, Teams, Excel, Word, PowerPoint).
• Proven experience in delivering IT training to diverse groups, including classroom-based and virtual sessions.
• Experience developing accessible and engaging training materials, including user guides and online learning resources.
• Demonstrable experience in adapting training delivery to meet varied learning needs and skill levels.
• Evidence of successfully supporting staff to adopt new IT systems or processes in a workplace environment.

Desirable

• Experience in delivering IT training within an NHS or healthcare setting.
• Knowledge of NHS-specific elements, such as digital transformation initiatives or system implementation.
• Experience of setting up and supporting "Superuser" or champion networks for IT systems.

Skills, Knowledge & Competencies

Essential

• Advanced knowledge and practical expertise in Microsoft 365 applications, including Outlook, Teams, Excel, Word, and PowerPoint.
• Strong understanding of how individuals learn, with the ability to adapt training styles to meet diverse needs.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical audiences.
• Ability to assess learners' competencies and tailor training sessions accordingly.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines.
• Knowledge of information governance, data protection, and IT security principles.
• Ability to manage diverse groups and handle challenging situations in a training environment.
• Competence in developing user-friendly training materials, such as guides, presentations, and e-learning resources.

Desirable

• Knowledge of additional Microsoft 365 tools, such as SharePoint, Visio, or Project.
• Familiarity with NHS policies and procedures, particularly regarding digital transformation and data governance.
• Understanding of e-learning platforms and digital content development tools (e.g., Articulate, Adobe Captivate).
• Ability to evaluate training programmes and suggest improvements based on feedback and outcomes.

Specific Job Requirements

Essential

• The role requires regular use of a computer, including prolonged periods working on a VDU/PC for training preparation and delivery.
• Frequent travel to Trust sites across Greater Manchester to deliver training sessions.
• Occasional requirement to carry and set up IT equipment such as laptops, projectors, and peripherals for training purposes.
• Ability to deliver training sessions at different times, including early mornings, evenings, or weekends, to meet the needs of staff working in a 24/7 healthcare environment.
• The ability to focus for extended periods when delivering training, creating content, or reviewing reports.
• Capacity to respond promptly to interruptions and prioritise urgent tasks.

Desirable

• Flexibility to adapt to last-minute schedule changes or additional training requirements due to operational demands.
• Willingness to attend external meetings or training sessions outside Greater Manchester when required.

Other

Essential

• A positive and motivated attitude with a commitment to personal and professional development.
• Confident and dependable, with the ability to work both independently and as part of a team.
• Open, honest, and fair in interactions with colleagues and stakeholders.
• Demonstrates respect and dignity towards colleagues, valuing diversity and promoting an inclusive workplace.
• Maintains confidentiality in line with data protection legislation and Trust policies.
• Flexible and adaptable to meet key deadlines and organisational priorities.

Desirable

• Demonstrates initiative in identifying opportunities for service improvement and innovation.
• Experience working collaboratively across multidisciplinary teams to achieve shared goals.
• Willingness to take on additional responsibilities to support team objectives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Digital Services Management - E00398

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)