Job summary
An exciting opportunity have arisen for ambitious, experienced and talented Deputy Service Manager to join the Specialist Surgery Team within The Christie NHS Foundation Trust.
The Deputy Service Manager will be responsible for operational and planning issues and will work closely with the Operational Manager, Deputy Director of Anaesthetics, Theatres and Surgery, Deputy Director of Nursing, Lead Clinicians and Matrons to identify and implement solutions.
This will be a demanding role with influence and impact and will require good engagement skills via clear communications and a visible approach.
The successful candidate will need to be a supportive, empowering and engaging manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. Although this will be a busy portfolio it will be a great opportunity to develop a broad spectrum of skills with the full support of an experienced, well-established leadership team.
Main duties of the job
The post holder will support the Service Manager and the Clinical Director for Surgery in leading and managing the delivery and performance of surgical specialities which include plastics, urology, gynaecology and colo-rectal. This will include managing the delivery of regional and supra-regional qualitative and quantitative service targets, the management of staff, the management of resources and contributing to the many service development initiatives on-going with the surgical division. The post holder will also be required to lead and manage complex specialities as well as deputising for the Service Manager and Directorate Operations & Performance Manager where necessary.
The ATS Directorate at The Christie is an exciting and dynamic department; the post holder will have the opportunity to become involved in service change and development. The post holder will have autonomous operational responsibility as well as regular project management exposure.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community.
- To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
- Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate.
- Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust.
Financial Management & Business Planning
- Holds delegated budgets
- Authorised signatory for payments
- Undertakes day to day budget management duties, including monitoring spend against surgical budgets
- Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets.
- Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects.
- Ensures organisational procedures are deployed across department for control of activities against budget
- Ensures that departments work to achieve organisational effectiveness and deliver services within available resources
- Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget
Human Resource Management
- Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
- Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times
- To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time
- Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
- Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews
- Identify staffing needs necessary to support new and increasing workload of the directorate
- Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
Policy and service development
- Works within broad organisational and professional policies
- Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas
- Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets
- Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service
Information Management
- Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets.
- To support, where necessary, preparations for external reviews and quality assurance programmes.
- Co-ordinating responses to consultation documents and special initiatives
- Support the development of strategic plans for the clinical development of departments
- Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches.
Equality and Diversity
- To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
- To challenge behaviour that infringes the rights of others.
- To identify and take action where necessary to address discrimination and oppression
Health & Safety
- Monitor and maintain health, safety and security of self and others in own work area
- Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
- Act a role model and work within legislation and Trust procedures on risk management
- Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
- Identify training needs in health and safety whilst identifying appropriate resources
Additional Requirements
- Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion.
- Follow risk management procedures at all times including the identification, assessment and management of risk within the division.
- To abide by all Trust policies and procedures
- To be responsible for own professional /personal development.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community.
- To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
- Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate.
- Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust.
Financial Management & Business Planning
- Holds delegated budgets
- Authorised signatory for payments
- Undertakes day to day budget management duties, including monitoring spend against surgical budgets
- Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets.
- Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects.
- Ensures organisational procedures are deployed across department for control of activities against budget
- Ensures that departments work to achieve organisational effectiveness and deliver services within available resources
- Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget
Human Resource Management
- Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
- Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times
- To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time
- Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
- Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews
- Identify staffing needs necessary to support new and increasing workload of the directorate
- Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
Policy and service development
- Works within broad organisational and professional policies
- Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas
- Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets
- Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service
Information Management
- Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets.
- To support, where necessary, preparations for external reviews and quality assurance programmes.
- Co-ordinating responses to consultation documents and special initiatives
- Support the development of strategic plans for the clinical development of departments
- Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches.
Equality and Diversity
- To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
- To challenge behaviour that infringes the rights of others.
- To identify and take action where necessary to address discrimination and oppression
Health & Safety
- Monitor and maintain health, safety and security of self and others in own work area
- Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
- Act a role model and work within legislation and Trust procedures on risk management
- Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
- Identify training needs in health and safety whilst identifying appropriate resources
Additional Requirements
- Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion.
- Follow risk management procedures at all times including the identification, assessment and management of risk within the division.
- To abide by all Trust policies and procedures
- To be responsible for own professional /personal development.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent management qualification.
Desirable
- Post graduate/masters level qualification
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Desirable
- Budget management experience
Skills
Essential
- Demonstrates specialist expertise in the Surgical patient pathway
- Able to motivate a team
- Ability to negotiate at senior level Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs
- Ability to implement and manage change
Knowledge
Essential
- Understanding of confidentiality Participate in personal development
- Has insight into strengths and development needs
- Identifies training and development needs for self without prompting
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator
- Approachable
- Uses reflection to improve personal and professional performance
- Punctual and reliable
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent management qualification.
Desirable
- Post graduate/masters level qualification
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Desirable
- Budget management experience
Skills
Essential
- Demonstrates specialist expertise in the Surgical patient pathway
- Able to motivate a team
- Ability to negotiate at senior level Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs
- Ability to implement and manage change
Knowledge
Essential
- Understanding of confidentiality Participate in personal development
- Has insight into strengths and development needs
- Identifies training and development needs for self without prompting
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator
- Approachable
- Uses reflection to improve personal and professional performance
- Punctual and reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
