Communications and Engagement Assistant

The Christie NHS FT

Information:

This job is now closed

Job summary

The purpose of this role is to provide comprehensive administrative, communications and marketing support to Greater Manchester Cancer Alliance Communication and Engagement Team. The post holder will work very closely with the team in engaging across the GM health and social care system, and will be a point of contact for staff and stakeholder queries about comms and engagement activities.

The postholder will lead in providing administrative support collating social media and wider comms analytics for our regular board meetings and in producing, uploading and monitoring a range of communications content about the Alliance aimed at both public and professional audiences. This will include creating content for our social media channels, using graphic design software and linking in with bigger PR stories and events, such as national NHS England toolkits and identifying opportunities for social media content which fits with Alliance objectives.

The post holder will be an excellent communicator with good engagement and influencing skills, be an effective communicator with the ability to work across different stakeholder groups both within the GM Cancer Alliance and more widely across the Greater Manchester conurbation.

The post is full-time, although flexible working will be considered.

Main duties of the job

This is a varied role, and the successful candidate will be expected to demonstrate excellent communication and interpersonal skills, be a proactive self-starter and show they have the ability to work autonomously and prioritise tasks. The successful candidate will have experience of creating content for our social media channels, using graphic design software and using Microsoft excel. They should also demonstrate excellent writing skills. In addition, applicants will be required to have strong analytical and reporting skills. The post also requires good time management, the management of communications data and metrics and resources within projects and reporting related to this.

A comprehensive description of duties and skills is available in the full job description provided.

The successful applicant will be experienced in working both autonomously and as part of a wider organisation, in order to support the wider Communications and Engagement Team.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Greater Manchester Cancer Alliance is one of 21 Cancer Alliances in England, operating as the cancer arm of the GM Integrated Care System. From an HR perspective, the Cancer Alliance is hosted by The Christie NHS Foundation Trust.

Date posted

22 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-85271-GMC-MS

Job locations

Early Diagnosis - E00926

Manchester

M20 4BX


Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

GENERAL ADMINISTRATION

Develop good working knowledge and relationships with key contacts and stakeholders across the GM system who play a role in communications such as GP practices

Monitor the Communications inbox

Help with the distribution of posters, leaflets and other materials for key campaigns

Create systems to monitor and report on progress across all our communications campaigns such as media coverage and social media reach and impressions

Field all queries relevant to the Comms team, offering advice and directing queries to the relevant individuals as appropriate

Provide secretarial support to the Comms team and support note taking at meetings when required

COMMUNICATIONS

To support the Communications Team to implement the public relations and external and internal communications strategies for Greater Manchester Cancer Alliance, who are hosted by The Christie NHS Foundation Trust.

To help deliver both a proactive and reactive communications to raise the profile and understanding of the work of the Alliance, enhance their reputation and promote awareness of their aims and achievements in ways which are appropriate for their different audiences (including the general public, patients and carers, Alliance staff and partners, colleagues working in cancer services, both in the NHS and more widely.)

To assist the Communications Team in proactively promoting Alliance initiatives via regional and social media, with support from the Communications and Engagement Manager and/or Communications and Engagement Officer.

To take a leading role in supporting the Communications and Engagement Officer with gathering and uploading content to the Alliances website and social media channels, including supporting wider Alliance teams in updating their own content on the site appropriately.

Create content for our social media channels, using graphic design software and linking in with bigger PR stories and events, such as national NHS England toolkits and identify opportunities for social media content which fits with Alliance objectives

Monitor social media coverage relating to the Alliance and communicate to colleagues/key stakeholders as applicable. This will require populating and creating excel spreadsheets and using Power Point

Work with the Communications Team to monitor and respond to social media comments using pre-signed off copy

Work on specific projects in agreement with the Communications and Engagement Manager.

Carry out a range of administration duties including, but not restricted to, managing image files and sending out copies of photos to key stakeholders

Maintain confidentiality at all times and comply with the Data Protection Act and GDPR when handling sensitive and personal information e.g. through general enquiry emails.

FINANCE

Keep budgetary records on behalf of the Comms Team with the support of the Comms and Engagement Officer particularly in relation to Facebook advertising spend

Raise purchase order requisitions, invoice external organisations, process personal payments, ensuring that processes comply with the Alliances Financial Instructions

GENERAL

Prioritise workload by assessing multiple and urgent work requests with varying deadlines to ensure personal deadlines and those of the team are met to a high standard.

Attend exhibitions and events to network and raise the profile of the Cancer Alliance as appropriate

Work flexibly around the Alliance needs, to include early mornings and evenings on an adhoc basis

To undertake any other duties commensurate with the grade of the post

Undertake all essential training relevant to the role

Engage proactively in all personal appraisal, and work to improve all aspects of service delivery

Any other duties as may be required from time to time, which are consistent with the grade of the post.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

GENERAL ADMINISTRATION

Develop good working knowledge and relationships with key contacts and stakeholders across the GM system who play a role in communications such as GP practices

Monitor the Communications inbox

Help with the distribution of posters, leaflets and other materials for key campaigns

Create systems to monitor and report on progress across all our communications campaigns such as media coverage and social media reach and impressions

Field all queries relevant to the Comms team, offering advice and directing queries to the relevant individuals as appropriate

Provide secretarial support to the Comms team and support note taking at meetings when required

COMMUNICATIONS

To support the Communications Team to implement the public relations and external and internal communications strategies for Greater Manchester Cancer Alliance, who are hosted by The Christie NHS Foundation Trust.

To help deliver both a proactive and reactive communications to raise the profile and understanding of the work of the Alliance, enhance their reputation and promote awareness of their aims and achievements in ways which are appropriate for their different audiences (including the general public, patients and carers, Alliance staff and partners, colleagues working in cancer services, both in the NHS and more widely.)

To assist the Communications Team in proactively promoting Alliance initiatives via regional and social media, with support from the Communications and Engagement Manager and/or Communications and Engagement Officer.

To take a leading role in supporting the Communications and Engagement Officer with gathering and uploading content to the Alliances website and social media channels, including supporting wider Alliance teams in updating their own content on the site appropriately.

Create content for our social media channels, using graphic design software and linking in with bigger PR stories and events, such as national NHS England toolkits and identify opportunities for social media content which fits with Alliance objectives

Monitor social media coverage relating to the Alliance and communicate to colleagues/key stakeholders as applicable. This will require populating and creating excel spreadsheets and using Power Point

Work with the Communications Team to monitor and respond to social media comments using pre-signed off copy

Work on specific projects in agreement with the Communications and Engagement Manager.

Carry out a range of administration duties including, but not restricted to, managing image files and sending out copies of photos to key stakeholders

Maintain confidentiality at all times and comply with the Data Protection Act and GDPR when handling sensitive and personal information e.g. through general enquiry emails.

FINANCE

Keep budgetary records on behalf of the Comms Team with the support of the Comms and Engagement Officer particularly in relation to Facebook advertising spend

Raise purchase order requisitions, invoice external organisations, process personal payments, ensuring that processes comply with the Alliances Financial Instructions

GENERAL

Prioritise workload by assessing multiple and urgent work requests with varying deadlines to ensure personal deadlines and those of the team are met to a high standard.

Attend exhibitions and events to network and raise the profile of the Cancer Alliance as appropriate

Work flexibly around the Alliance needs, to include early mornings and evenings on an adhoc basis

To undertake any other duties commensurate with the grade of the post

Undertake all essential training relevant to the role

Engage proactively in all personal appraisal, and work to improve all aspects of service delivery

Any other duties as may be required from time to time, which are consistent with the grade of the post.

Person Specification

Qualifications

Essential

  • Educated to A Level or NVQ Level 3 standard or equivalent experience

Desirable

  • Educated to degree level
  • Qualifications in; communications, media, marketing, PR

Experience

Essential

  • Excellent communication and interpersonal skills
  • A proactive self-starter with the ability to work autonomously and prioritise tasks
  • Demonstrable time management experience and ability to work to deadlines
  • Exceptional team player - demonstrating motivation, ability to work with colleagues and stakeholders
  • Experience of prioritising and managing busy workload
  • Experience of using IT based forms of communication e.g. websites, social media, Survey Monkey

Desirable

  • Experience of working in PR or communications
  • Experience of using social media for marketing

Skills

Essential

  • Excellent written and oral communications skills with demonstrable experience
  • A passion for communications
  • Excellent MS Office 2010 and earlier - skills MUST include proficiency of PowerPoint, Word and Excel.
  • Being able to compile comms analytics into spreadsheets and reports and understanding of figures
  • Excellent and creative IT skills showing evidence of an eye for design
  • Excellent planning, organisational and & proven analytical skills
  • Ability to work independently and as part of a team
  • Ability to work to tight deadlines & prioritise workload effectively
  • Ability to use design software to produce flyers & other marketing materials

Desirable

  • Budget management experience
  • Negotiating and influencing skills
  • Skills in working with online systems or web based platforms

Knowledge

Essential

  • Working knowledge of Microsoft office packages
  • Able to take own initiative and identify methods to improve administrative processes
  • Understanding of marketing & communications
  • knowledge of General Data Protection Regulation (GDPR

Desirable

  • Knowledge of content management systems for website
  • Using design software such as Canva

Values

Essential

  • Committed to quality in all that you do
  • Values diversity and difference and promotes equality of opportunity
  • Committed to working to support Managers to deliver better outcomes for patients
  • Operates with integrity and openness
  • Committed to service user involvement in the development of health services
  • brings enthusiasm and commitment to the team and capable of generating enthusiasm in others
  • Committed to personal development and supporting others to do the same
  • Challenges received wisdom and acceptance of the status quo

Other

Essential

  • Able to travel across Greater Manchester
  • Work flexibly when required such as to support conference of events on an ad hoc basis
Person Specification

Qualifications

Essential

  • Educated to A Level or NVQ Level 3 standard or equivalent experience

Desirable

  • Educated to degree level
  • Qualifications in; communications, media, marketing, PR

Experience

Essential

  • Excellent communication and interpersonal skills
  • A proactive self-starter with the ability to work autonomously and prioritise tasks
  • Demonstrable time management experience and ability to work to deadlines
  • Exceptional team player - demonstrating motivation, ability to work with colleagues and stakeholders
  • Experience of prioritising and managing busy workload
  • Experience of using IT based forms of communication e.g. websites, social media, Survey Monkey

Desirable

  • Experience of working in PR or communications
  • Experience of using social media for marketing

Skills

Essential

  • Excellent written and oral communications skills with demonstrable experience
  • A passion for communications
  • Excellent MS Office 2010 and earlier - skills MUST include proficiency of PowerPoint, Word and Excel.
  • Being able to compile comms analytics into spreadsheets and reports and understanding of figures
  • Excellent and creative IT skills showing evidence of an eye for design
  • Excellent planning, organisational and & proven analytical skills
  • Ability to work independently and as part of a team
  • Ability to work to tight deadlines & prioritise workload effectively
  • Ability to use design software to produce flyers & other marketing materials

Desirable

  • Budget management experience
  • Negotiating and influencing skills
  • Skills in working with online systems or web based platforms

Knowledge

Essential

  • Working knowledge of Microsoft office packages
  • Able to take own initiative and identify methods to improve administrative processes
  • Understanding of marketing & communications
  • knowledge of General Data Protection Regulation (GDPR

Desirable

  • Knowledge of content management systems for website
  • Using design software such as Canva

Values

Essential

  • Committed to quality in all that you do
  • Values diversity and difference and promotes equality of opportunity
  • Committed to working to support Managers to deliver better outcomes for patients
  • Operates with integrity and openness
  • Committed to service user involvement in the development of health services
  • brings enthusiasm and commitment to the team and capable of generating enthusiasm in others
  • Committed to personal development and supporting others to do the same
  • Challenges received wisdom and acceptance of the status quo

Other

Essential

  • Able to travel across Greater Manchester
  • Work flexibly when required such as to support conference of events on an ad hoc basis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Early Diagnosis - E00926

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Christie NHS FT

Address

Early Diagnosis - E00926

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Communications and Engagement Managers

Alison Foxley

alison.foxley4@nhs.net

07816268450

Date posted

22 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-85271-GMC-MS

Job locations

Early Diagnosis - E00926

Manchester

M20 4BX


Supporting documents

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