Job summary
An opportunity has arisen within the Quality Improvement and Clinical Audit (QICA) team at The Christie, Manchester, Europe's leading centre for cancer treatment. We are looking for an enthusiastic individual with excellent communication, analytical, presentational and organisational skills.
You will be educated to degree level (or have equivalent experience) with significant knowledge and experience of QICA within the governance framework. You will act as lead specialist for nominated QICA projects at The Christie, deputise for the QICA manager and supervise more junior staff. You will work as part of a small team to provide support and advice to clinicians and managers including project planning, design of databases and data collection tools, analysis of data, reports, presentation of results and action planning with the aim of improving patient care.
You will also play an active part in supporting the promotion, development and delivery of effective processes and education for QICA within the trust in line with trust objectives.
If this sounds like you and you want to work for a respected high profile organisation that puts patients first, but recognises that staff wellbeing impacts the quality of care, apply today!
Main duties of the job
This role is key to the delivery and implementation of continuous quality improvement (QI) in the trust. You will encourage the conduct of high quality patient focused projects in line with trust policies and strategies. You will help staff to identify opportunities for sustainable improvement and develop projects and programmes of work that improve patient care. You will promote QI in meetings and work well independently and in teams. You will develop and deliver QI training resources to meet the needs of staff and support the development of more junior staff.
You will facilitate QICA throughout the Trust, giving both technical and administrative support and encouragement to health professionals in the development and implementation of QICA projects. Proficient in the use of data, development of data collection tools, data analysis, visualisation and reporting, you will support busy staff to assess and improve care. You will have experience of managing multiple projects and communicating positively with a range of staff at all levels in the organisation.
A positive outlook and good organisation skills will enable you to manage a busy workload and meet deadlines. Your desire to really make a difference will lead to you continuously develop your skills and knowledge. There are opportunities for flexible working.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Contribute to the development and implementation of strategies and policies for QICA in line with the organisational objectives, including CQC, Risk Management, NHS IMPACT, NICE and Cancer Standards, the Quality plan and data strategy.
- Contribute to the management of the QICA team and its day to day running. Deputise for the QICA manager as required.
- Act as first point of call and provide day to day supervision of more junior staff.
- Lead on the training and development of other staff within the QICA team.
- Carry out role of NCEPOD local reporter.
- Develop and provide specialist education and training to health professionals in the conduct of QICA, with particular emphasis on sustainable quality improvement (SusQI).
- Liaise with nominated staff in clinical divisions to support the development of the annual Trust QICA programme, reflecting national, regional and local priorities including Clinical Governance issues.
- Work closely with a wide range of healthcare professionals to ensure that QICA projects are designed and implemented effectively and in accordance with recognised processes to ensure successful completion and maximum benefits to patient care.
- Communicate effectively with staff at all levels, including the presentation of the results of QICA projects to small and large groups and resolve conflicting situations about complex queries arising from these projects.
Project manage multiple projects including:
- project planning and methodology:
- ensure appropriate use of the local project proposal process
- establish aims and objectives of the project, responsibilities, and methodology with relevant participants
- encourage consideration of principles of sustainable healthcare
- data collection and analysis:
- awareness of information sources (e.g. CareFlow, CWP, Ascribe) and promoting use of structured data from Data Analytics in line with Clinical Outcomes and Data Unit (CODU) strategy and Information Governance processes
- design and co-ordinate proformas, databases/spreadsheets to collect, validate and analyse data including use of Snap Survey software, MS Forms, MS Access and Excel
- review patients healthcare records in accordance with data protection and confidentiality principles
- produce preliminary reports and summary statistical analysis for interpretation with participants
- reports and action plans:
- ensure reports include compliance with audit standards and action required as a result
- presentation and dissemination of results and development of recommendations:
- promote presentation of results and support production of presentation slides (Powerpoint)
- present results to participants, groups and committees and encourage feedback.
- Provide advice and support on implementation of change, signpost to and support use of relevant tools to support QI, including the Model for Improvement.
- Maintain the Trust QICA database, to ensure an accurate record of the characteristics and status of projects and improvement plans is available for QICA committee meetings, Board reports and quarterly updates and the annual QICA report.
- Promote the Trusts QICA activities through organisation of an annual QICA Awards event, at meetings and via the web pages on the intranet, posters, publications etc.
- Encourage and seek patients participation in projects and activities
- Provide advice on the design and undertaking of patient surveys that are required as part of the QICA programme of work.
- Represent the department and wider division at relevant trust committees
- Develop professional and personal skills through participation in Continuing Education and Training in QICA activities and attend local, regional and national meetings as appropriate.
- Demonstrate the agreed set of values and accountable for own attitude and behaviour
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Contribute to the development and implementation of strategies and policies for QICA in line with the organisational objectives, including CQC, Risk Management, NHS IMPACT, NICE and Cancer Standards, the Quality plan and data strategy.
- Contribute to the management of the QICA team and its day to day running. Deputise for the QICA manager as required.
- Act as first point of call and provide day to day supervision of more junior staff.
- Lead on the training and development of other staff within the QICA team.
- Carry out role of NCEPOD local reporter.
- Develop and provide specialist education and training to health professionals in the conduct of QICA, with particular emphasis on sustainable quality improvement (SusQI).
- Liaise with nominated staff in clinical divisions to support the development of the annual Trust QICA programme, reflecting national, regional and local priorities including Clinical Governance issues.
- Work closely with a wide range of healthcare professionals to ensure that QICA projects are designed and implemented effectively and in accordance with recognised processes to ensure successful completion and maximum benefits to patient care.
- Communicate effectively with staff at all levels, including the presentation of the results of QICA projects to small and large groups and resolve conflicting situations about complex queries arising from these projects.
Project manage multiple projects including:
- project planning and methodology:
- ensure appropriate use of the local project proposal process
- establish aims and objectives of the project, responsibilities, and methodology with relevant participants
- encourage consideration of principles of sustainable healthcare
- data collection and analysis:
- awareness of information sources (e.g. CareFlow, CWP, Ascribe) and promoting use of structured data from Data Analytics in line with Clinical Outcomes and Data Unit (CODU) strategy and Information Governance processes
- design and co-ordinate proformas, databases/spreadsheets to collect, validate and analyse data including use of Snap Survey software, MS Forms, MS Access and Excel
- review patients healthcare records in accordance with data protection and confidentiality principles
- produce preliminary reports and summary statistical analysis for interpretation with participants
- reports and action plans:
- ensure reports include compliance with audit standards and action required as a result
- presentation and dissemination of results and development of recommendations:
- promote presentation of results and support production of presentation slides (Powerpoint)
- present results to participants, groups and committees and encourage feedback.
- Provide advice and support on implementation of change, signpost to and support use of relevant tools to support QI, including the Model for Improvement.
- Maintain the Trust QICA database, to ensure an accurate record of the characteristics and status of projects and improvement plans is available for QICA committee meetings, Board reports and quarterly updates and the annual QICA report.
- Promote the Trusts QICA activities through organisation of an annual QICA Awards event, at meetings and via the web pages on the intranet, posters, publications etc.
- Encourage and seek patients participation in projects and activities
- Provide advice on the design and undertaking of patient surveys that are required as part of the QICA programme of work.
- Represent the department and wider division at relevant trust committees
- Develop professional and personal skills through participation in Continuing Education and Training in QICA activities and attend local, regional and national meetings as appropriate.
- Demonstrate the agreed set of values and accountable for own attitude and behaviour
Person Specification
Qualifications
Essential
- Years experience in clinical audit, clinical effectiveness, QI or related discipline
- Degree or equivalent knowledge and experience
- Evidence of continuing professional development
Desirable
- Qualification in clinical audit, QI or related discipline
- Qualifications in advanced IT use
Experience
Essential
- Audit / improvement project design
- Analysing, interpreting and presenting data clearly
- Project management
- Report writing
- Developing and delivering training programmes
- Exposure to national frameworks, including NICE guidance
- Experience of designing and managing QI projects
Desirable
- Healthcare / clinical background
- Working in the NHS in a clinical service or information management
- Patient information systems
- Leadership
- Risk assessment
Skills
Essential
- Advanced use of all Microsoft Office programmes with a good working knowledge of databases, spreadsheets, word processing, graphics packages and internet/email
- Excellent data management skills (i.e. data abstraction, analysis and presentation)
- Excellent communication skills, both written and verbally, including writing reports and presenting findings
- Excellent facilitation and project management skills, including planning, time management, objective setting and evaluation
- Team player with ability to work as part of multidisciplinary project teams
- Able to influence others (individuals/teams) within a complex and challenging environment
Desirable
- Use of appropriate related third party software, eg Snap Surveys
Knowledge
Essential
- Good understanding of current Government and NHS policy and clinical governance related to clinical audit, effectiveness and QI
- Advanced knowledge of QICA processes, procedures, methodologies
- Understanding of responsibilities for information governance including the Data Protection Act 1998
- An understanding of Clinical / medical / pharmaceutical terminology
- Understanding of alternative quality improvement tools (eg process mapping, root cause analysis, SPC charts, PDSA cycles)
Desirable
- Awareness of statistical techniques
Values
Essential
- Enthusiastic, positive and self-motivated
- Ability to use initiative
- Ability to prioritise workload, meet deadlines and work flexibly
Desirable
- Motivation to maintain and extend skills and experience
Other
Essential
- Ability to effectively manage extensive periods at a computer
Person Specification
Qualifications
Essential
- Years experience in clinical audit, clinical effectiveness, QI or related discipline
- Degree or equivalent knowledge and experience
- Evidence of continuing professional development
Desirable
- Qualification in clinical audit, QI or related discipline
- Qualifications in advanced IT use
Experience
Essential
- Audit / improvement project design
- Analysing, interpreting and presenting data clearly
- Project management
- Report writing
- Developing and delivering training programmes
- Exposure to national frameworks, including NICE guidance
- Experience of designing and managing QI projects
Desirable
- Healthcare / clinical background
- Working in the NHS in a clinical service or information management
- Patient information systems
- Leadership
- Risk assessment
Skills
Essential
- Advanced use of all Microsoft Office programmes with a good working knowledge of databases, spreadsheets, word processing, graphics packages and internet/email
- Excellent data management skills (i.e. data abstraction, analysis and presentation)
- Excellent communication skills, both written and verbally, including writing reports and presenting findings
- Excellent facilitation and project management skills, including planning, time management, objective setting and evaluation
- Team player with ability to work as part of multidisciplinary project teams
- Able to influence others (individuals/teams) within a complex and challenging environment
Desirable
- Use of appropriate related third party software, eg Snap Surveys
Knowledge
Essential
- Good understanding of current Government and NHS policy and clinical governance related to clinical audit, effectiveness and QI
- Advanced knowledge of QICA processes, procedures, methodologies
- Understanding of responsibilities for information governance including the Data Protection Act 1998
- An understanding of Clinical / medical / pharmaceutical terminology
- Understanding of alternative quality improvement tools (eg process mapping, root cause analysis, SPC charts, PDSA cycles)
Desirable
- Awareness of statistical techniques
Values
Essential
- Enthusiastic, positive and self-motivated
- Ability to use initiative
- Ability to prioritise workload, meet deadlines and work flexibly
Desirable
- Motivation to maintain and extend skills and experience
Other
Essential
- Ability to effectively manage extensive periods at a computer
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
