Quality and Standards Co-ordinator

The Christie NHS FT

This job is now closed

Job summary

The Quality & Standards Coordinator role is a pivotal position within the Quality & Standards Directorate. You will work closely with the Corporate Associate Chief Nurses to support the efficient running of the Directorate, providing the core functions of patient safety, risk management, patient experience, complaints, claims, clinical audit and improvement, safeguarding, non-medical prescribing, health and safety and infection, prevention and control. You will be providing administration support for committees and key meetings in the division.

In this role, you will be undertaking varied work, and have changing priorities. You will need to be able to adapt and arrange your work dependant on the challenge at hand. We hope that this role will support you in developing a career in the NHS, by working closely with key staff, supporting processes which ensure the best experience for patients and staff.

*Previous applicants need not apply*

Interview Date : 14th February 2024

We would love to talk to you about the role and tell you more about our team and your part in it, please do reach out if you have any questions.

Main duties of the job

The post holder is responsible for the provision of administrative and secretarial support to the Quality & Standards Directorate, and will be required to attend a number of Trust-wide meetings, produce agenda's, take minutes and produce action logs and post meeting reports. The post holder requires excellent communication and interpersonal skills, excellent attention to detail and be highly IT literate in Microsoft functions as well as diary management and general day to day office and team co-ordination skills.

The post holder will also provide systems administration for the Datix system as part of the team. This includes managing user access and developing and running reports from the system.

The post holder will be responsible for managing and prioritising their own workload and must have the ability to prioritise and meet deadlines. Experience of working within a team and prior experience in the NHS would be highly desirable.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Date posted

15 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

413-78081-QS-AK

Job locations

Quality and Standards - E00025

Manchester

M20 4BX

Job description

Job responsibilities

Provide comprehensive and effective administrative support to the Quality & Standards division.

Effectively manage the diary of the Associate Chief Nurses and Deputy Chief Nurse as required.

Support and be involved in various projects as requested by the Division.

Act as a point of contact for the division.

Provide administrative support for a number of committees. This will include arranging meeting dates, preparing agendas, collating and distributing papers, booking venues, as well as attending and transcribing the minutes of the meetings.

Appropriately produce and disseminate a variety of correspondence/ documentation throughout the Trust, some of which is highly confidential. The correspondence will be in a variety of formats for example; email, letters, memorandum and may involve using a number of different systems or processes.

Provide systems administrator support for Datix to users: this includes access, security and some training and requires an excellent working knowledge of all the modules in Datix

Grant and manage access to the Datix databases and ensure relevant people receive appropriate notifications for information (e.g. moving and handling, infection control, security, finance, safeguarding) and forward incident reports to the appropriate Senior Manager for investigation.

Plan, design and produce scheduled and ad hoc reports from Datix and Datixweb for managers and committees, to include trend analysis and recommendations for change where appropriate.

Ensure that all electronic divisional information is maintained in accordance with data protection rules, ensuring that it is accessible to all relevant team members; set up appropriate electronic filing systems to support this.

Draft reports and manage processes as directed.

Liaise with staff at all levels, both internally and externally, answering written and verbal enquiries when necessary.

Arrange travel/accommodation for members of the division along with booking any conferences, courses and other meetings as required.

Photocopying / distribution of mail to the Quality & Standards Team and wider Trust staff.

Order stationery and other supplies when requested and required.

Raise all appropriate purchase orders for the division and provide administrative support for some charitable budgets which includes monitoring grant requests and raising purchase orders on behalf of clinical teams.

Input and finalise rosters on Health Roster

Input sickness absence onto Health Roster for the Q&S division on a monthly basis as well as inputting and processing any Q&S team members expenses and overtime approvals.

Work with managers and administrative staff to review working practices and identify new improved ways of working to find solutions to problems.

Work with the senior managers in the team to improve the quality and range of services, with resources being managed according to agreed policies and priorities.

Work closely with the senior nursing team to arrange quarterly development days and International Nurses Day.

Be responsible for logging building and equipment faults with the Estates and Facilities department.

Attend appropriate training and education sessions at the request of the line manager, in addition to mandatory training.

Organise training sessions that are facilitated by the Quality & Standards team.

Provide cover for the Patient, Safety & Risk Officer and Patient Experience Officer as and when required.

Additional Requirements

Follow risk management procedures at all times, including the identification, assessment and management of risk within the division.

To abide by all trust policies and procedures.

To be responsible for own professional/personal development, including participating in appraisal and personal development planning.

The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Other duties may be required, which are commensurate with the grade of the post. Any review will be undertaken in conjunction with the post holder.