Job summary
The Project & Systems Specialist is responsible for the project management, administration, support, development, documentation, testing and training associated with operational use of clinical and corporate information systems within the R&I Division. The post holder will act as lead on an identified system (or systems) within R&I, initially the REDCap system.
The post holder will manage small to medium projects from initiation to completion and will establish system user group (or groups) for Applications Team supported systems helping to ensure that the key stakeholders and users are represented. The purpose of the user group is to ensure that the system(s) is used effectively, efficiently, and safely.
The post holder will develop close working relationships with members of Digital Services and R&I Division.
Main duties of the job
We are now seeking to recruit a full time Project & Systems Specialist to join the Applications team who provide support in the day-to-day management and maintenance of live clinical and corporate systems across the Trust. The post holder would primarily be responsible for supporting R&I projects and the overall management, administration, support, development, documentation, reporting, and training associated with operational and clinical systems.
Applicants must have experience of working on projects in relation to hospital information systems and possess excellent organisational and communication skills. The candidate should be hard-working and capable of working on their own initiative and under pressure, as well as working within the team to maintain a high standard of service.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
Work with users and other stakeholders across the Trust in developing the use of the system to ensure that it is utilised effectively to support the operational efficiency of the department.
Develop appropriate policies and procedures in relation to the operation and administration of designated systems.
Administer systems daily ensuring correct and efficient operation in-line with agreed policies and procedures.
Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed.
Manage the creation and removal of user accounts as required and the population of system management tables working with suppliers and others as necessary.
Manage and review system utilisation and error reports assessing risks and benefits associated with the system.
Manage system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training. Deal with complex queries escalated from multiple sources.
Work with the suppliers staff and other third parties helping to build a positive partnership approach to managing the system and issue resolution.
Conduct system demonstrations and actively promote and champion the use of systems at every opportunity.
Represent the Trust and its interests at external system user group meetings.
Utilise the team to ensure skills and knowledge sharing to facilitate cross cover
Responsible for the day-to-day management of own team (if applicable) in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.
Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.
Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable.
On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects.
Participate in an on-call or out-of-hours service, when required
Job description
Job responsibilities
Work with users and other stakeholders across the Trust in developing the use of the system to ensure that it is utilised effectively to support the operational efficiency of the department.
Develop appropriate policies and procedures in relation to the operation and administration of designated systems.
Administer systems daily ensuring correct and efficient operation in-line with agreed policies and procedures.
Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed.
Manage the creation and removal of user accounts as required and the population of system management tables working with suppliers and others as necessary.
Manage and review system utilisation and error reports assessing risks and benefits associated with the system.
Manage system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training. Deal with complex queries escalated from multiple sources.
Work with the suppliers staff and other third parties helping to build a positive partnership approach to managing the system and issue resolution.
Conduct system demonstrations and actively promote and champion the use of systems at every opportunity.
Represent the Trust and its interests at external system user group meetings.
Utilise the team to ensure skills and knowledge sharing to facilitate cross cover
Responsible for the day-to-day management of own team (if applicable) in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.
Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.
Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable.
On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects.
Participate in an on-call or out-of-hours service, when required
Person Specification
Qualifications
Essential
- University Degree in a related subject or demonstrable equivalent experience
Desirable
Experience
Essential
- Extensive experience with Windows and Microsoft packages Microsoft Word, Excel, and Outlook
- Experience of successfully managing several equally important tasks successfully
- Extensive NHS experience working with administration, clinical and management staff within a hospital environment. With significant experience in a system management role
- Experience of the management of change and successfully implementing new systems and/or time limited projects
- Previous experience of system user support and training
- Development of policies, procedures, and system documentation
- Flexibility to work on various tasks at the same time. Experience of working on Projects and application issues at the same time.
Desirable
- Supervisory experience
- Experience with Microsoft Project and Visio
- Experience of leading small teams through implementations
- Experience of identifying training needs, designing training to meet those needs and undertaking post course evaluation
- Previous experience of process mapping
- Experience of clinical research within the NHS
- Support for REDCap system
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal skills. Advanced keyboard and telephone skills
- IT literacy in basic network principles, client/server models and databases
- Analytical skills in data extraction, data analysis and report writing
- Able to interpret the working practices of others and manage the introduction of new ways of working to improve service delivery creating documentation and policies
- Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
- Ability to use own initiative, coach individuals and lead a team promoting enthusiasm and commitment
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment
- Well presented, flexible, positive, resilient, methodical, team player. Ability to organise self and others
- Excellent problem-solving skills
Desirable
- Application of essential skills within NHS environment
- Influencing and negotiating skills
- Team management experience - recruitment, appraisal, and work monitoring
- Ability to think creatively
- IT literate, including keyboard skills, in the use of Microsoft Windows, Microsoft Office products, MS SQL,and Tableau
- Redcap system skills
- Support and use of mySQL
Knowledge
Essential
- Knowledge of hospital services and how services interlink Specialist knowledge of how
- ICT systems can support clinicians in the treatment of patients within a hospital
- Specialist knowledge of how ICT systems can support the administration processes and management of a hospital
- Specialist knowledge and experience of clinical and/or research system(s) e.g. REDCap
- Knowledge of cancer services
Desirable
- Understanding of how services are commissioned within the NHS.
- Knowledge of clinical research including E-CRF creation and support
- An understanding of the Digital Strategy of the NHS and its implications
- An understanding of an NHS Trust's information requirements
- An understanding of an NHS Trust's obligations in relation to the submission of information to external parties
- Knowledge of the principles of computer networking
- Knowledge of Cancer Services
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Evidence of continuing professional and personal development
- Office based role with the need for travel to Christie managed sites as necessary
- Requirement for occasional travel to external user group meetings
- Flexible working hours ensuring core clinical system coverage from 8:00am to 6:00pm weekdays
- Ability to undertake working out-of-hours, weekend and Public Holidays as required
Desirable
- .Driving Licence / Car Owner
Person Specification
Qualifications
Essential
- University Degree in a related subject or demonstrable equivalent experience
Desirable
Experience
Essential
- Extensive experience with Windows and Microsoft packages Microsoft Word, Excel, and Outlook
- Experience of successfully managing several equally important tasks successfully
- Extensive NHS experience working with administration, clinical and management staff within a hospital environment. With significant experience in a system management role
- Experience of the management of change and successfully implementing new systems and/or time limited projects
- Previous experience of system user support and training
- Development of policies, procedures, and system documentation
- Flexibility to work on various tasks at the same time. Experience of working on Projects and application issues at the same time.
Desirable
- Supervisory experience
- Experience with Microsoft Project and Visio
- Experience of leading small teams through implementations
- Experience of identifying training needs, designing training to meet those needs and undertaking post course evaluation
- Previous experience of process mapping
- Experience of clinical research within the NHS
- Support for REDCap system
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal skills. Advanced keyboard and telephone skills
- IT literacy in basic network principles, client/server models and databases
- Analytical skills in data extraction, data analysis and report writing
- Able to interpret the working practices of others and manage the introduction of new ways of working to improve service delivery creating documentation and policies
- Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
- Ability to use own initiative, coach individuals and lead a team promoting enthusiasm and commitment
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment
- Well presented, flexible, positive, resilient, methodical, team player. Ability to organise self and others
- Excellent problem-solving skills
Desirable
- Application of essential skills within NHS environment
- Influencing and negotiating skills
- Team management experience - recruitment, appraisal, and work monitoring
- Ability to think creatively
- IT literate, including keyboard skills, in the use of Microsoft Windows, Microsoft Office products, MS SQL,and Tableau
- Redcap system skills
- Support and use of mySQL
Knowledge
Essential
- Knowledge of hospital services and how services interlink Specialist knowledge of how
- ICT systems can support clinicians in the treatment of patients within a hospital
- Specialist knowledge of how ICT systems can support the administration processes and management of a hospital
- Specialist knowledge and experience of clinical and/or research system(s) e.g. REDCap
- Knowledge of cancer services
Desirable
- Understanding of how services are commissioned within the NHS.
- Knowledge of clinical research including E-CRF creation and support
- An understanding of the Digital Strategy of the NHS and its implications
- An understanding of an NHS Trust's information requirements
- An understanding of an NHS Trust's obligations in relation to the submission of information to external parties
- Knowledge of the principles of computer networking
- Knowledge of Cancer Services
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Evidence of continuing professional and personal development
- Office based role with the need for travel to Christie managed sites as necessary
- Requirement for occasional travel to external user group meetings
- Flexible working hours ensuring core clinical system coverage from 8:00am to 6:00pm weekdays
- Ability to undertake working out-of-hours, weekend and Public Holidays as required
Desirable
- .Driving Licence / Car Owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
