Job summary
We have an exciting opportunity for a Cancer Care Co-Ordinator to join our Medical Oncology Gynaecological cancer team for a fixed term of 12 months (secondment possibly).
The successful candidate will be passionate about making a difference to patients diagnosed with Medical Oncology Gynaecological cancer. Excellent communication, organisational and prioritisation skills are essential.
This is a temporary post and both full or part-time hours will be considered.
Main duties of the job
The post holder will work alongside the Medical Oncology Gynaecological CNS team, their responsibilities will include:
- Assisting the CNS team with the facilitation and implementation of Holistic Needs assessment within the disease group.
- Responsible for triaging phone calls and emails to the CNS service.
- Providing support with administrative services including referrals to Macmillan and District Nurses.
- Attend relevant clinics with the CNS team and interact with patient and relatives.
- Willing to undertake relevant training days within the disease group and cancer pathway.
- Willing to attend relevant MDT sessions if needed.
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- Signposting patients to relevant services.
The team consists of an Advanced Clinical Practitioner, Clinical Nurse Specialists and a wider multi-disciplinary team with a shared goal - to provide effective, timely and compassionate care for patients with gynaecological cancer.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
- Support to the Clinical Nurse Specialist to provide a safe, effective, high quality services to patients on medical oncology treatment pathways, e.g. includes all duties deemed suitable to delegate to a non-registered healthcare professional including administration tasks.
- Book and outcome telephone clinic appointments
- To participate in annual appraisal and accept personal responsibility for growth and development within the role.
- Ensure compliance with Trust essential training.
- Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice
- Together with other professional colleagues, develop information and resources for patients and their carers.
- Maintain the Gynae MedOnc databases and ensure all of the information is up to date and accurate
- Order supplies and patient information as requested by the CNSs
- Assist the CNSs with the management of the patient pathway i.e ensuring that appointments have been requested and booked.
- Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
- Triage telephone and email enquiries, using a risk assessment framework.
- Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
- Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
- Demonstrate the ability to recognize situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
- Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
- Ensure accurate documentation of patient care in accordance with hospital policies and standards.
- Assist the CNSs with the roll out of Holistic Needs Assessment within the disease grou
Job description
Job responsibilities
- Support to the Clinical Nurse Specialist to provide a safe, effective, high quality services to patients on medical oncology treatment pathways, e.g. includes all duties deemed suitable to delegate to a non-registered healthcare professional including administration tasks.
- Book and outcome telephone clinic appointments
- To participate in annual appraisal and accept personal responsibility for growth and development within the role.
- Ensure compliance with Trust essential training.
- Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice
- Together with other professional colleagues, develop information and resources for patients and their carers.
- Maintain the Gynae MedOnc databases and ensure all of the information is up to date and accurate
- Order supplies and patient information as requested by the CNSs
- Assist the CNSs with the management of the patient pathway i.e ensuring that appointments have been requested and booked.
- Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person.
- Triage telephone and email enquiries, using a risk assessment framework.
- Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
- Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
- Demonstrate the ability to recognize situations that require rapid response from a health care professional (CNS or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner.
- Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.
- Ensure accurate documentation of patient care in accordance with hospital policies and standards.
- Assist the CNSs with the roll out of Holistic Needs Assessment within the disease grou
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics or equivalent qualification
- NVQ Level 3/ equivalent knowledge and experience
Desirable
- Communication Skills training.
- Evidence of continued role development.
Experience
Essential
- Experience of multi-professional working within NHS/ health care setting
- Experience of face to face/telephone contact with patients
Desirable
- Experience of working with medical oncology patients
- Experience of providing administrative support
Skills
Essential
- Ability to work effectively in a team.
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills.
- Ability to communicate both verbally and non-verbally with people at all levels, showing empathy.
- Accurate written communication
- Recognition of own limitations
Desirable
- Experience in use of data and database management
- Awareness of the Audit process
Knowledge
Essential
- Understanding of person-centered care
- Understanding of health and social care environment
Desirable
- Understand difficulties faced by people affected by cancer
- Basic understanding of Gynae medical oncology treatments.
Values
Essential
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Able to observe strict confidentiality
- Recognition of own limitations
Other
Essential
- Be able to manage time effectively, and be flexible to meet the needs of the service.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics or equivalent qualification
- NVQ Level 3/ equivalent knowledge and experience
Desirable
- Communication Skills training.
- Evidence of continued role development.
Experience
Essential
- Experience of multi-professional working within NHS/ health care setting
- Experience of face to face/telephone contact with patients
Desirable
- Experience of working with medical oncology patients
- Experience of providing administrative support
Skills
Essential
- Ability to work effectively in a team.
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills.
- Ability to communicate both verbally and non-verbally with people at all levels, showing empathy.
- Accurate written communication
- Recognition of own limitations
Desirable
- Experience in use of data and database management
- Awareness of the Audit process
Knowledge
Essential
- Understanding of person-centered care
- Understanding of health and social care environment
Desirable
- Understand difficulties faced by people affected by cancer
- Basic understanding of Gynae medical oncology treatments.
Values
Essential
- Demonstrates honesty and integrity and promotes organisational values
- Embrace change, viewing it as an opportunity to learn and develop
- Able to observe strict confidentiality
- Recognition of own limitations
Other
Essential
- Be able to manage time effectively, and be flexible to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
