Job summary
To be the first point of contact, provide advice and guidance to line managers on the effective application of the Management of Attendance Policy
To provide an advisory service to managers and staff ensuring efficient and effective systems and processes are in place for absence management.
To support the HR Advisors in the provision of a professional, high quality, proactive and efficient HR service for the management of absence across the trust.
Additionally, the postholder will help deliver management of absence training to managers to help develop skills and behaviours to help enable effective people management across the Organisation.
Interviews will take place on Monday 18th and Tuesday 19th December 2023
Main duties of the job
The successful candidate will have the ability to build effective working relationships with the team and managers, demonstrate good communication and have excellent administrative skills. Equally, they will be able to evaluate information and then provide effective, clear and pragmatic guidance and advice.
This opportunity may be closed before the closing date if a sufficient number of applications arereceived.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Service Delivery
- To act as a first point of contact for managers and staff (non-medical) providing HR advice and guidance on absence management
- Communicates and considers sensitive information from Occupational Health reports at sickness absence meetings using tact and persuasion to ensure that Managers act in accordance with the Management of Attendance Policy
- Escalate unresolved or complex absence queries to the HR Advisor as appropriate.
- Provide advice and guidance to managers on the management of attendance policy
- Support managers with on-complex management of attendance cases
- To work alongside managers to ensure that sickness absence is managed proactively and robustly across the Division to seek to reduce the absence rate of the Division
- To escalate any localised patterns and concerns to the HR Business Partner
- To liaise with and utilise the Occupational Health service to seek expert advice to underpin the effective, fair and proactive resolution of sickness absence cases
- To support managers to draft sensitive and confidential letters to a professional standard regarding management of attendance
- To utilise ESR and other Digital systems to ensure that all relevant HR metrics are captured, analysed and reported upon to aid action and planning
- Coordinates multi-disciplinary Stage 3 Hearings and undertakes project work to improve attendance across Divisions liaising with Managers, Occupational Health and the Engagement team
- Delegate administrative tasks to the HR Assistant where appropriate and with instruction and support
- Provide day to day supervision to the HR Assistant
- Signpost staff to access to work and supporting managers with process
- Support managers to identify staff who have met absence triggers and require a stage meeting in line with policy
- Support managers to identify patterns of short-term absence
- Support managers to identify staff that require long term sickness absence reviews in line with the Management of Attendance policy
- Attendance at absence meetings / reviews with manager
- Escalate to HR Advisor for attendance at more complex absence review
- Assist with the production and review of letters and report
- Offer adhoc meetings with managers to discuss overall absence to identify patterns, reasons and overall compliance with the policy
- Provide advice and support to managers on reasonable adjustment
- Manage the redeployment process by supporting the manager and staff member including providing advice to both the releasing manager and receiving manager, escalating to the HR Advisor where appropriate
- Advise on and manage the injury allowance process ensuring managers are aware of the process, the correct information is obtained, outcomes to employees are provided and the payroll is actioned by liaising with Workforce Systems Team
- Take in the rota to respond to queries in the ASK HR inbox, ensuring that all emails are responded to in a timely manner and documents are filed electronically in the correct place and appropriately named
- To be responsible for maintaining effective office systems and procedures, making maximum use of technology and updating information and process logs as appropriate
- Ensure all computerised personal staff records are managed and maintained and archived, where appropriate, in line with Trust policies and to assist with the safe handling of staff information
- To organise and prioritise own workload daily to ensure that time deadlines are met, and that urgent work is accommodated
- To undertake any personal training and development necessary to fulfil the requirements of the post
- To maintain strict confidentiality in all aspects of the work, complying with policies and procedures on the safeguarding of personally identifiable information
- Requirement to use VDU for the majority of the working day
- Responsibility for maintaining stock levels of office supplies, reordering from the approved supplier when necessary. Responsibility for ordering IT and other equipment from the approved point/supplier on an ad hoc basis
- Oversight of the invoicing and payment of suppliers/services via the Integra system.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Service Delivery
- To act as a first point of contact for managers and staff (non-medical) providing HR advice and guidance on absence management
- Communicates and considers sensitive information from Occupational Health reports at sickness absence meetings using tact and persuasion to ensure that Managers act in accordance with the Management of Attendance Policy
- Escalate unresolved or complex absence queries to the HR Advisor as appropriate.
- Provide advice and guidance to managers on the management of attendance policy
- Support managers with on-complex management of attendance cases
- To work alongside managers to ensure that sickness absence is managed proactively and robustly across the Division to seek to reduce the absence rate of the Division
- To escalate any localised patterns and concerns to the HR Business Partner
- To liaise with and utilise the Occupational Health service to seek expert advice to underpin the effective, fair and proactive resolution of sickness absence cases
- To support managers to draft sensitive and confidential letters to a professional standard regarding management of attendance
- To utilise ESR and other Digital systems to ensure that all relevant HR metrics are captured, analysed and reported upon to aid action and planning
- Coordinates multi-disciplinary Stage 3 Hearings and undertakes project work to improve attendance across Divisions liaising with Managers, Occupational Health and the Engagement team
- Delegate administrative tasks to the HR Assistant where appropriate and with instruction and support
- Provide day to day supervision to the HR Assistant
- Signpost staff to access to work and supporting managers with process
- Support managers to identify staff who have met absence triggers and require a stage meeting in line with policy
- Support managers to identify patterns of short-term absence
- Support managers to identify staff that require long term sickness absence reviews in line with the Management of Attendance policy
- Attendance at absence meetings / reviews with manager
- Escalate to HR Advisor for attendance at more complex absence review
- Assist with the production and review of letters and report
- Offer adhoc meetings with managers to discuss overall absence to identify patterns, reasons and overall compliance with the policy
- Provide advice and support to managers on reasonable adjustment
- Manage the redeployment process by supporting the manager and staff member including providing advice to both the releasing manager and receiving manager, escalating to the HR Advisor where appropriate
- Advise on and manage the injury allowance process ensuring managers are aware of the process, the correct information is obtained, outcomes to employees are provided and the payroll is actioned by liaising with Workforce Systems Team
- Take in the rota to respond to queries in the ASK HR inbox, ensuring that all emails are responded to in a timely manner and documents are filed electronically in the correct place and appropriately named
- To be responsible for maintaining effective office systems and procedures, making maximum use of technology and updating information and process logs as appropriate
- Ensure all computerised personal staff records are managed and maintained and archived, where appropriate, in line with Trust policies and to assist with the safe handling of staff information
- To organise and prioritise own workload daily to ensure that time deadlines are met, and that urgent work is accommodated
- To undertake any personal training and development necessary to fulfil the requirements of the post
- To maintain strict confidentiality in all aspects of the work, complying with policies and procedures on the safeguarding of personally identifiable information
- Requirement to use VDU for the majority of the working day
- Responsibility for maintaining stock levels of office supplies, reordering from the approved supplier when necessary. Responsibility for ordering IT and other equipment from the approved point/supplier on an ad hoc basis
- Oversight of the invoicing and payment of suppliers/services via the Integra system.
Person Specification
Qualifications
Essential
- Educated to NVQ level 4 or equivalent experience.
Desirable
Knowledge
Essential
- Demonstratable understanding of HR policies and procedures particularly related to management of attendance.
Desirable
- Basic understanding of running reports.
- Understanding of current legislation, e.g. The Equality Act 2010.
- Knowledge of NHS employment terms & conditions.
- An awareness of the national NHS agenda and the Human Resource contribution.
Experience
Essential
- Experience of working with Microsoft Office and management information systems.
Desirable
- Previous NHS HR experience in an administrative role.
- Delivering training.
Skills
Essential
- Ability to resolve queries in accordance with defined policies and procedures.
- Ability to work individually and to contribute as part of the wider HR team.
- Ability to adopt communication styles appropriate to a range of staff groups.
- Ability to operate discreetly and maintain confidentiality at all times.
Person Specification
Qualifications
Essential
- Educated to NVQ level 4 or equivalent experience.
Desirable
Knowledge
Essential
- Demonstratable understanding of HR policies and procedures particularly related to management of attendance.
Desirable
- Basic understanding of running reports.
- Understanding of current legislation, e.g. The Equality Act 2010.
- Knowledge of NHS employment terms & conditions.
- An awareness of the national NHS agenda and the Human Resource contribution.
Experience
Essential
- Experience of working with Microsoft Office and management information systems.
Desirable
- Previous NHS HR experience in an administrative role.
- Delivering training.
Skills
Essential
- Ability to resolve queries in accordance with defined policies and procedures.
- Ability to work individually and to contribute as part of the wider HR team.
- Ability to adopt communication styles appropriate to a range of staff groups.
- Ability to operate discreetly and maintain confidentiality at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
