Job summary
An exciting opportunity has arisen for an enthusiastic individual to become a part of the Patient Transport department here at The Christie. The successful candidate will receive thorough training and will develop professional skills to provide a support service to the trust's patients.
The Christie NHS Foundation Trust, based in Withington, Manchester is one of the leading cancer centers in Europe, offering high quality diagnosis, treatment and care as well as being at the forefront of cancer research and education.
As a Patient Transport Admin Clerk, you will be trained to be a valuable member of our team, providing support such as booking transport for a patient to attend their appointment and liaising with our transport providers to keep the patients informed of their wait times. You will have a responsibility of communicating with patients and professionals, both face to face and over emails and telephone. The post will rotate on three different shift patterns between the hours of 08:00 and 19:00.
To be successful, you will need to show you fulfil the essential criteria on the person specification.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
Co-ordinate the booking of transport to and from The Christie for patients and non-patient activity
Follow all relevant policy and legislation in relation to Transport
Work collaboratively with trust colleagues to ensure policies are adhered to.
Plan and organise workloads.
Maintain an electronic database of all journeys undertaken.
Understand the fragility and value of medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency
Adhere to all Trust Policies in relation to Transport.
Provide advice and guidance to patients in relation to their transport bookings.
Prioritise workload to meet patients' needs
Be the first point of contact for administration decisions on patient transport bookings.
Coordinate patient satisfaction surveys.
Provide assistance to others when problems delays occur. Putting the patient first and ensuring they arrive at their destination in a safe and timely manner
Communicate sensitive information in a diplomatic manner with departments both internally and externally.
Communicate with patients who maybe anxious, angry or upset, taking personal action to resolve patient issues concerns or complaints.
PLEASE SEE JOB DESCRIPTION FOR FULL LIST OF DUTIES.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Co-ordinate the booking of transport to and from The Christie for patients and non-patient activity
Follow all relevant policy and legislation in relation to Transport
Work collaboratively with trust colleagues to ensure policies are adhered to.
Plan and organise workloads.
Maintain an electronic database of all journeys undertaken.
Understand the fragility and value of medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency
Adhere to all Trust Policies in relation to Transport.
Provide advice and guidance to patients in relation to their transport bookings.
Prioritise workload to meet patients needs
Be the first point of contact for administration decisions on patient transport bookings.
Coordinate patient satisfaction surveys.
Provide assistance to others when problems delays occur. Putting the patient first and ensuring they arrive at their destination in a safe and timely manner
Communicate sensitive information in a diplomatic manner with departments both internally and externally.
Communicate with patients who maybe anxious, angry or upset, taking personal action to resolve patient issues concerns or complaints.
Assess situations escalate to management as appropriate
Use own initiative to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags etc.
Be available to work between the hours of 8.00am and 8.00pm subject to consultation.
Coordinate and facilitate complicated discharges for patient transfers home or to other NHS sites seeking Line Managers advice where appropriate.
Understand and apply Medical terminology hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
Cooperate with colleagues to achieve the most effective operation for daily workloads
Promote and deliver a high standard of practice to achieve and maintain individual and team targets.
Prepare a daily report of departmental activity including any breaches to Service Level Agreements
Assist in the training of new staff.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Co-ordinate the booking of transport to and from The Christie for patients and non-patient activity
Follow all relevant policy and legislation in relation to Transport
Work collaboratively with trust colleagues to ensure policies are adhered to.
Plan and organise workloads.
Maintain an electronic database of all journeys undertaken.
Understand the fragility and value of medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency
Adhere to all Trust Policies in relation to Transport.
Provide advice and guidance to patients in relation to their transport bookings.
Prioritise workload to meet patients needs
Be the first point of contact for administration decisions on patient transport bookings.
Coordinate patient satisfaction surveys.
Provide assistance to others when problems delays occur. Putting the patient first and ensuring they arrive at their destination in a safe and timely manner
Communicate sensitive information in a diplomatic manner with departments both internally and externally.
Communicate with patients who maybe anxious, angry or upset, taking personal action to resolve patient issues concerns or complaints.
Assess situations escalate to management as appropriate
Use own initiative to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags etc.
Be available to work between the hours of 8.00am and 8.00pm subject to consultation.
Coordinate and facilitate complicated discharges for patient transfers home or to other NHS sites seeking Line Managers advice where appropriate.
Understand and apply Medical terminology hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
Cooperate with colleagues to achieve the most effective operation for daily workloads
Promote and deliver a high standard of practice to achieve and maintain individual and team targets.
Prepare a daily report of departmental activity including any breaches to Service Level Agreements
Assist in the training of new staff.
Person Specification
Qualifications
Essential
- Good standard of General Education.
- NVQ level 2, equivalent qualification or experience
Desirable
- Diploma or equivalent experience
- ECDL or equivalent
Experience
Essential
- Previous administrative & clerical experience
Desirable
- Experience of working within a health care system
Skills
Essential
- Excellent communication Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
Desirable
- Willingness to learn and undertake training as appropriate.
- Must have good interpersonal skills
Knowledge
Essential
- Hospital or Medical background
- Knowledge of Infection Control Procedures
Desirable
- A knowledge of the patient transport system
Other
Essential
- Ability to work unsupervised
- Self motivated, Reliable
- Able to work under pressure Tactful and diplomatic
- Able to work flexibly
Desirable
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Person Specification
Qualifications
Essential
- Good standard of General Education.
- NVQ level 2, equivalent qualification or experience
Desirable
- Diploma or equivalent experience
- ECDL or equivalent
Experience
Essential
- Previous administrative & clerical experience
Desirable
- Experience of working within a health care system
Skills
Essential
- Excellent communication Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
Desirable
- Willingness to learn and undertake training as appropriate.
- Must have good interpersonal skills
Knowledge
Essential
- Hospital or Medical background
- Knowledge of Infection Control Procedures
Desirable
- A knowledge of the patient transport system
Other
Essential
- Ability to work unsupervised
- Self motivated, Reliable
- Able to work under pressure Tactful and diplomatic
- Able to work flexibly
Desirable
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
