Job summary
Working closely with the Radiology Service Manager and wider radiology management team, you will be responsible for the operational performance of the directorate and support in delivering the departmental business objectives to ensure the highest standards of patient care.
You will ensure that the delivery of services is both efficient and effective by actively applying available resources and implementing improvements. You will promote and lead on quality and service improvement across the directorate and you will develop long term strategies and policies for implementation of transformational change.
Main duties of the job
You should have appropriate management experience and a thorough understanding of Radiology services and be able to evidence how you have implemented change, improved patient services and led a team. Your communication skills should be excellent as this role involves a significant element of people management.
In addition to being enthusiastic, flexible and committed to delivering a high-quality service, it is vital that the post holder has the ability to prioritise against tight deadlines and can operate confidently in stressful situations. We need someone who has the ability to think creatively to solve problems and improve processes and has the conviction to see plans through to realisation.
About us
The workforce is currently being expanded and modernised to meet the future needs of the service and the estate will soon be redeveloped to include a brand-new CT scanning facility, ultrasound and general X-ray rooms as well as a new hybrid CT-IR suite. The future will also see significant changes to the way we deliver services as we look to work more collaboratively with colleagues in external beam and proton beam radiotherapy.
The Radiology department sees over 50,000 patients each year. The services we provide comprise general radiology, CT scanning, MRI scanning, ultrasound, interventional radiology and PET-CT reporting. The service will soon be delivered across all 7 days of the week and a radiology on-call service is maintained 24 hours a day.
The Radiology team includes radiologists, radiographers, radiographic aides, clerical officers, and other administrative staff who work together and support each other to provide a high-quality service for our patients.
The Christie is a renowned centre of excellence and is the North West Regional Radiotherapy and Oncology Centre. We are proud of our 100-year history and excellent reputation and, through the School of Oncology, we actively invest in and develop our staff so we can continue to provide the highest quality care and treatment to our patients.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Service & Operational management
- Provides operational management support for all services within directorate, working closely with the service manager, clinical director and clinical leads, modality leads and divisional management team.
- Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Ensures that inpatient and outpatient services within the directorate are used to best effect, achieving utilisation targets and driving improvements.
- Provides support to patients relatives and carers in the delivery of services ensuring best practices are always adhered to.
- Supports the clinical facilities with day-to-day operational matters (e.g. bed escalation meetings, staffing concerns, ward maintenance) to ensure patient flow is maintained.
- Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Leads services on the performance management agenda. Develops and introduces strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes.
- Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports.
- Develops own work plan in line with divisional and Trust objectives.
- Strategic planning, service development and improvement
- Responsible for the interpretation, development and implementation of broad policies and NHS guidance at both directorate and divisional level, when required.
- Plays a key role in service planning and development for the directorate. Develops and implements long term strategic plans for new ways of working and the continued development and improvement of services.
- Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and trust objectives.
- Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible.
- Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements.
- Ensures regular progress reports, data sources and project reports are produced and submitted to service manager and presented to project boards.
- Financial management and business planning
- Responsible and accountable for, the management of designated budgets for services within directorate.
- Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs complex option appraisals to inform decision-making process, to include redesign of services.
- Identifies and makes recommendations for capital investment programmes.
- Ensures compliance with Trusts standing orders and standing financial instructions.
- Ensures organisational procedures are deployed across directorate for control of activities against budget, ensuring that services are delivered within available resources.
- Contributes to the development and implementation of schemes and action plans to deliver cash-releasing efficiency savings according to target.
- Contributes to budget setting for services within the directorate.
- Assists service manager in the negotiation of annual service level agreements / contracts as required, ensuring they meet the needs of the directorate.
- Identifies opportunities for service redesign in line with QIPP strategies.
- Human resources management
- Line management responsibility for designated services within directorate.
- Responsible for medical and non-medical rotas within the directorate including co-ordination of induction along with the clinical leads.
- Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels.
- Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer-term goals of staff.
- Ensures that grievances and whistle blowing are treated appropriately and within Trust policies.
- Ensures effective recruitment processes are implemented within directorate compliant with Trust policy.
- In liaison with HR develop and implement local strategies, using appropriate and innovative approaches to maximise retention and recruitment within own areas of responsibility.
- Contributes to divisional workforce plan as part of business planning process in line with division and corporate HR strategies.
- Governance, quality and risk management
- Assists directorate governance lead to lead and set the strategic direction for governance within the directorate, developing a culture where patient safety, quality and excellent care are delivered on a consistent basis.
- Contributes to the implementation of robust systems and reporting structures for monitoring quality, reviewing standards of service delivery, risk management and safe practice ensuring excellence in the management and delivery of all services within directorate.
- Develops plans and promotes risk management throughout the directorate. Ensures systems and processes are in place for the proactive management of risk registers and that remedial action is promptly taken where unacceptable risks are identified.
- Undertakes investigation and management of incidents and complaints. Undertakes root cause analysis and presents findings to executive review group.
- Required to deal with patients and relatives in serious circumstances which may be traumatic, and highly emotive because of a serious untoward clinical incident or complaint.
- Communication
- Maintains a range of highly developed effective communication and working relationships.
- Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development.
- Negotiates, influences, persuades and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders.
- Presents information both formally and informally to, divisional board, senior managers, staff groups and patients.
- Develops and implements processes that support good communications both within the Trust and division.
- Actively works with clinicians, managers and staff to develop an environment that promotes continuous service improvement.
- Employs motivational skills to encourage collaborative working to improve services and performance.
- Education & training, audit, R&D
- Assists service manager to implement divisional strategies for training and development, lifelong learning and modernising the workforce.
- Ensures training and development plans are in place within directorate and that training needs analyses are regularly reviewed to determine optimum staff to deliver present and future services.
- Ensures that line managed staff undertake mandatory training. Audits compliance and takes remedial action.
- Takes responsibility for personal continuing professional development.
- Ongoing requirement to undertake formal investigations, audits and surveys. Evaluates findings, develops and monitors action plans, undertakes remedial action.
- Encourages others to complete satisfaction surveys and develops action plans to address any deficiencies identified.
- Information resources
- Expected to create and maintain information systems as part of ongoing project and programme management.
- Regularly required to use a variety of software to create performance management and financial reports.
- General
- Participates in Trust duty manager on call rota.
The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post holder.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Service & Operational management
- Provides operational management support for all services within directorate, working closely with the service manager, clinical director and clinical leads, modality leads and divisional management team.
- Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Ensures that inpatient and outpatient services within the directorate are used to best effect, achieving utilisation targets and driving improvements.
- Provides support to patients relatives and carers in the delivery of services ensuring best practices are always adhered to.
- Supports the clinical facilities with day-to-day operational matters (e.g. bed escalation meetings, staffing concerns, ward maintenance) to ensure patient flow is maintained.
- Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Leads services on the performance management agenda. Develops and introduces strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes.
- Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports.
- Develops own work plan in line with divisional and Trust objectives.
- Strategic planning, service development and improvement
- Responsible for the interpretation, development and implementation of broad policies and NHS guidance at both directorate and divisional level, when required.
- Plays a key role in service planning and development for the directorate. Develops and implements long term strategic plans for new ways of working and the continued development and improvement of services.
- Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and trust objectives.
- Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible.
- Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements.
- Ensures regular progress reports, data sources and project reports are produced and submitted to service manager and presented to project boards.
- Financial management and business planning
- Responsible and accountable for, the management of designated budgets for services within directorate.
- Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs complex option appraisals to inform decision-making process, to include redesign of services.
- Identifies and makes recommendations for capital investment programmes.
- Ensures compliance with Trusts standing orders and standing financial instructions.
- Ensures organisational procedures are deployed across directorate for control of activities against budget, ensuring that services are delivered within available resources.
- Contributes to the development and implementation of schemes and action plans to deliver cash-releasing efficiency savings according to target.
- Contributes to budget setting for services within the directorate.
- Assists service manager in the negotiation of annual service level agreements / contracts as required, ensuring they meet the needs of the directorate.
- Identifies opportunities for service redesign in line with QIPP strategies.
- Human resources management
- Line management responsibility for designated services within directorate.
- Responsible for medical and non-medical rotas within the directorate including co-ordination of induction along with the clinical leads.
- Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels.
- Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer-term goals of staff.
- Ensures that grievances and whistle blowing are treated appropriately and within Trust policies.
- Ensures effective recruitment processes are implemented within directorate compliant with Trust policy.
- In liaison with HR develop and implement local strategies, using appropriate and innovative approaches to maximise retention and recruitment within own areas of responsibility.
- Contributes to divisional workforce plan as part of business planning process in line with division and corporate HR strategies.
- Governance, quality and risk management
- Assists directorate governance lead to lead and set the strategic direction for governance within the directorate, developing a culture where patient safety, quality and excellent care are delivered on a consistent basis.
- Contributes to the implementation of robust systems and reporting structures for monitoring quality, reviewing standards of service delivery, risk management and safe practice ensuring excellence in the management and delivery of all services within directorate.
- Develops plans and promotes risk management throughout the directorate. Ensures systems and processes are in place for the proactive management of risk registers and that remedial action is promptly taken where unacceptable risks are identified.
- Undertakes investigation and management of incidents and complaints. Undertakes root cause analysis and presents findings to executive review group.
- Required to deal with patients and relatives in serious circumstances which may be traumatic, and highly emotive because of a serious untoward clinical incident or complaint.
- Communication
- Maintains a range of highly developed effective communication and working relationships.
- Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development.
- Negotiates, influences, persuades and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders.
- Presents information both formally and informally to, divisional board, senior managers, staff groups and patients.
- Develops and implements processes that support good communications both within the Trust and division.
- Actively works with clinicians, managers and staff to develop an environment that promotes continuous service improvement.
- Employs motivational skills to encourage collaborative working to improve services and performance.
- Education & training, audit, R&D
- Assists service manager to implement divisional strategies for training and development, lifelong learning and modernising the workforce.
- Ensures training and development plans are in place within directorate and that training needs analyses are regularly reviewed to determine optimum staff to deliver present and future services.
- Ensures that line managed staff undertake mandatory training. Audits compliance and takes remedial action.
- Takes responsibility for personal continuing professional development.
- Ongoing requirement to undertake formal investigations, audits and surveys. Evaluates findings, develops and monitors action plans, undertakes remedial action.
- Encourages others to complete satisfaction surveys and develops action plans to address any deficiencies identified.
- Information resources
- Expected to create and maintain information systems as part of ongoing project and programme management.
- Regularly required to use a variety of software to create performance management and financial reports.
- General
- Participates in Trust duty manager on call rota.
The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post holder.
Person Specification
Qualifications
Essential
- Relevant management qualification to degree level or evidenced equivalent experience
- Post graduate management or relevant post graduate qualification to MSc level, or evidenced equivalent experience
- Evidence of continuing professional development
Desirable
- HCPC Registration as Diagnostic Radiographer
Experience
Essential
- Proven experience in radiology management
- In depth professional knowledge in operational management, financial management, performance management, information systems, staff management, change management
- Considerable understanding & experience of managing complex services, including exposure to solving a range of operational and strategic problems
- Track record of delivering against set objectives and achieving key organisational targets, demonstrating continuous performance improvement
- Experience of managing large groups of staff and implementing HR strategies and policies
- Experience of working in a pressurised, unpredictable environment
Desirable
- Experience of managing budgets
- Experience of developing business cases and successful project management
Skills
Essential
- Demonstrates principles and behaviors described within the Christie Commitment
- Demonstrates commitment to an empathetic and caring approach to patients and relatives. Ability to motivate staff to demonstrate this to ensure that patients are treated with dignity and respect at all times
- Well-developed political awareness, influencing, negotiation and conflict resolution skills
- A team player who can work effectively with clinical and managerial colleagues Good presentation skills, ability to prepare and present reports for consideration at Trust Board or equivalent
- Highly computer literate. Ability to use computer packages to create reports, analyse data
Knowledge
Essential
- Knowledge across a range of clinical areas, the NHS and changes within it
- Knowledge of strategic management processes and their application
- Sound knowledge of clinical governance and risk management agendas
- Knowledge of business planning process and its application in service delivery
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Ability to work management on-call
Person Specification
Qualifications
Essential
- Relevant management qualification to degree level or evidenced equivalent experience
- Post graduate management or relevant post graduate qualification to MSc level, or evidenced equivalent experience
- Evidence of continuing professional development
Desirable
- HCPC Registration as Diagnostic Radiographer
Experience
Essential
- Proven experience in radiology management
- In depth professional knowledge in operational management, financial management, performance management, information systems, staff management, change management
- Considerable understanding & experience of managing complex services, including exposure to solving a range of operational and strategic problems
- Track record of delivering against set objectives and achieving key organisational targets, demonstrating continuous performance improvement
- Experience of managing large groups of staff and implementing HR strategies and policies
- Experience of working in a pressurised, unpredictable environment
Desirable
- Experience of managing budgets
- Experience of developing business cases and successful project management
Skills
Essential
- Demonstrates principles and behaviors described within the Christie Commitment
- Demonstrates commitment to an empathetic and caring approach to patients and relatives. Ability to motivate staff to demonstrate this to ensure that patients are treated with dignity and respect at all times
- Well-developed political awareness, influencing, negotiation and conflict resolution skills
- A team player who can work effectively with clinical and managerial colleagues Good presentation skills, ability to prepare and present reports for consideration at Trust Board or equivalent
- Highly computer literate. Ability to use computer packages to create reports, analyse data
Knowledge
Essential
- Knowledge across a range of clinical areas, the NHS and changes within it
- Knowledge of strategic management processes and their application
- Sound knowledge of clinical governance and risk management agendas
- Knowledge of business planning process and its application in service delivery
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Ability to work management on-call
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
