Main Trust Switchboard Telephonist / Emergency Call Handler

Mid Cheshire Hospitals NHS Foundation Trust

The closing date is 01 May 2025

Job summary

The following Telephonist vacancies have become available within the trusts Main Switchboard department.

1 x 25 hours per week - This position will cover 24/7 rota which will include unsocial, weekend and bank holidays hours.

An essential part of this vacancy is the flexibility to be able to cover your colleagues leave. You must be a team player as well have the confidence to lone work.

This position includes lone working shifts therefore, we are looking for someone with a confident personality with the ability to Multi-task at busy times.

Main duties of the job

We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.

Last year we received over 1 million calls and along with the handling of these we also monitored and actioned page requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria..... and this was just a small part of our daily duties.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata. Additional enhancements paid for unsocial hours worked

Contract

Permanent

Working pattern

Part-time

Reference number

412-CORP-7133819

Job locations

Leighton Hospital

Middlewich Raod

Crewe

CW1 4QJ

Job description

Job responsibilities

The successful applicant will

Remain calm and efficient when handling emergencies
Have a flexible approach to work
Have an Out of the Box attitude
Have a confident and enthusiastic personality
Be Computer literate [Office 365 necessity]
Have a natural enthusiasm to help people
Have a positive attitude and have the confidence to lone work
Be able to work at short notice [to cover unplanned absence]
Be able to cover our 24/7 rota without issue

This is an interesting, rewarding and sometimes challenging position where no two days are the same.

Job description

Job responsibilities

The successful applicant will

Remain calm and efficient when handling emergencies
Have a flexible approach to work
Have an Out of the Box attitude
Have a confident and enthusiastic personality
Be Computer literate [Office 365 necessity]
Have a natural enthusiasm to help people
Have a positive attitude and have the confidence to lone work
Be able to work at short notice [to cover unplanned absence]
Be able to cover our 24/7 rota without issue

This is an interesting, rewarding and sometimes challenging position where no two days are the same.

Person Specification

Experience

Essential

Empathetic

Experience

Essential

Telephonist, Call handling, Customer Service

Reliability

Essential

Reliability

confidence

Essential

confidence

Person Specification

Experience

Essential

Empathetic

Experience

Essential

Telephonist, Call handling, Customer Service

Reliability

Essential

Reliability

confidence

Essential

confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information