Receptionist - Emergency Department- Leighton Hospital

Mid Cheshire Hospitals NHS Foundation Trust

The closing date is 13 May 2025

Job summary

We are looking to employ a highly motivated, confident and organised individual to join our busy reception team in the accident and emergency department. The post will involve booking patients and paramedics in as they arrive, and also dealing with telephone and face to face enquiries. The successful candidate will provide an efficient and comprehensive administration support for the emergency department.

The reception is manned 24 hours a day, 7 days a week with the following shift pattens available:-

08.30am-5pm

08.30am-12.30pm

12.30pm-5pm

5pm - 10pm

5pm-midnight

10pm - 08:30am

You will have a 2 week rolling rota (week 1, week 2) enabling you to plan in advance your personal time.

Main duties of the job

Greeting patients, relatives friends and other healthcare professionals attending the emergency department in a polite, friendly and professional manner.

The post holder will ensure that patients details are accurately recorded and relevant documentation is created to support safe patient care.

You will have excellent communication skills, be dedicated and courteous. You will also have excellent verbal and written communication skills. You must be able to deal with sensitive and confidential issues in line with GDPR.

About us

MCHFT provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).

The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides 500 beds and employs over 5,000 members of staff.

An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

412-MED-6770587 (B)

Job locations

Leighton Hospital

Middlewich Road Crewe

Crewe

CW1 4QJ

Job description

Job responsibilities

Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
Maintain systems and process to ensure that patient information/data isavailable at the right time, that they are in the right place, and that they arecomplete and accurate according to the agreed quality standard

Please see full Job Description for this role.

Job description

Job responsibilities

Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
Maintain systems and process to ensure that patient information/data isavailable at the right time, that they are in the right place, and that they arecomplete and accurate according to the agreed quality standard

Please see full Job Description for this role.

Person Specification

Experience

Essential

Previous office experience
Proficient in computer skills, ECDL or equivalent, Microsoft Office

Skills

Essential

Effective customer service skills
Good interpersonal skills

Desirable

Ability to work as part of a team

Knowledge

Essential

Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Person Specification

Experience

Essential

Previous office experience
Proficient in computer skills, ECDL or equivalent, Microsoft Office

Skills

Essential

Effective customer service skills
Good interpersonal skills

Desirable

Ability to work as part of a team

Knowledge

Essential

Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information