Job summary
ENT Receptionist - 22.5hrs per week to be worked across Monday to Friday to be agreed.
The ENT Department are looking for a conscientious and hard working Receptionist to join our busy and friendly Reception team.
Main duties of the job
The successful candidate will be expected to provide a comprehensive Receptionist service in our busy ENT Outpatient Department.
The post holder will also be expected to provide relief cover for members of the team during times of annual leave and sickness, as and when necessary, organising your own workload in order to maintain an efficient and professional service.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
JOB PURPOSE
To provide a comprehensive administration and clerical service to the Division. A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.
SERVICE DELIVERY
1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
2. Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, arranging transport, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
3. Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
4. Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
5. Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups,
6. Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required,
7. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients,
Job description
Job responsibilities
JOB PURPOSE
To provide a comprehensive administration and clerical service to the Division. A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.
SERVICE DELIVERY
1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
2. Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, arranging transport, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
3. Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
4. Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
5. Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups,
6. Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required,
7. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients,
Person Specification
Qualifications
Essential
- Typewriting/ Keyboard qualification or equivalent experience
Desirable
- GSCE or equivalent in English Language and Mathematics
Skills
Essential
- Effective Customer Service Skills
Skills
Essential
- Previous office experience
Person Specification
Qualifications
Essential
- Typewriting/ Keyboard qualification or equivalent experience
Desirable
- GSCE or equivalent in English Language and Mathematics
Skills
Essential
- Effective Customer Service Skills
Skills
Essential
- Previous office experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
