Job summary
We're looking for an Operational Service Administration Assistant to support our Wheelchair Service. The role consists of speaking to patients, carers and external service providers such as care homes to enable patients to access the service and to arrange appointments for clinical and home visits daily. The admin team are first point of access for out patients so a great telephone manner and confidence when speaking on the phone is very important. Usual day to day admin duties will be expected, such as printing, scanning and copying, sending of letters to patients and online mandatory training.
Main duties of the job
We are looking for a motivated and well-organised individual to be apart of an admin team and support the clinical team with the smooth running of a clinical service.
The post holder will understand and be able to carry out elements of the administrative role including answering/making calls and arranging appointments.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
- Answer the telephone and deal with enquiries, take messages and pass to the appropriate person to respond.
- Use the BEST patient record system to support patient referrals, enquiries and appointment bookings
- To undertake admin and data collation duties to ensure a comprehensive and efficient administration support service.
- Support the Team leader and other team members in the day-to-day operational functions of the team and undertake any office duties to ensure the efficiency of the administrative service is always maintained.
- This post requires the ability to prioritise a workload and meet the demands of the patients and staff/team.
- Manage appointment diaries, ensuring appointments are booked and patients have been made aware of the appointment and the location
- Maintain the work area in a clean and tidy manner always
- Collaborate with our Contract Repair team to ensure equipment hand over has been arranged.
Job description
Job responsibilities
- Answer the telephone and deal with enquiries, take messages and pass to the appropriate person to respond.
- Use the BEST patient record system to support patient referrals, enquiries and appointment bookings
- To undertake admin and data collation duties to ensure a comprehensive and efficient administration support service.
- Support the Team leader and other team members in the day-to-day operational functions of the team and undertake any office duties to ensure the efficiency of the administrative service is always maintained.
- This post requires the ability to prioritise a workload and meet the demands of the patients and staff/team.
- Manage appointment diaries, ensuring appointments are booked and patients have been made aware of the appointment and the location
- Maintain the work area in a clean and tidy manner always
- Collaborate with our Contract Repair team to ensure equipment hand over has been arranged.
Person Specification
Experience
Essential
- Previous experience in a busy environmet
- Experience of managing own work load
- Experience of working under own supervision in a busy environment.
- Ability to work as part of a team.
- Previous NHS experience.
- Experience of direct patient/public contact.
Skills
Essential
- Proficient use of Microsoft 365 including Word and Excel.
- Ability to work in a high pressured environment and meet deadlines.
Person Specification
Experience
Essential
- Previous experience in a busy environmet
- Experience of managing own work load
- Experience of working under own supervision in a busy environment.
- Ability to work as part of a team.
- Previous NHS experience.
- Experience of direct patient/public contact.
Skills
Essential
- Proficient use of Microsoft 365 including Word and Excel.
- Ability to work in a high pressured environment and meet deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
