Job summary
This role has specific responsibility for the co-ordination of the Wheelchair Service. The post holder will be responsible for managingoverall capacity for appointments managed by theWheelchair Service. This includes managing the process of planning and checking clinic capacity, monitoring 18 weeks Referral ToTreatment Pathway (RTTP),coordinating the ordering and stock management of Wheelchairs between the service, retailers and the approved repairer.
The post holder will also have leadership and managerial responsibilities for the Wheelchair Service Administration Team, including (but not limited to) supervision, appraisal and absence management.
Main duties of the job
We are looking for a motivated and well-organised individual to lead an admin team and support the clinical team with the smooth running of a clinical service.
The post holder will understand and be able to carry out all elements of the administrative role including answering/making calls, arranging appointments, ordering equipment but also oversee the utilisation of appointments, manage the referral to treatment pathway and work closely with the Approved Repair service to ensure this partnership runs effectively. The Approved Repairer contract will be monitored by the post holder to ensure compliance with Key Performance Indicators, quality and safety, and will report performance to the Team Leader and Community Operational Manager.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
- Ensure the administrative processes within the department run smoothly to support the clinical service.
- maximise utilisation of appointment slots within the service.
- Implement and manage processes for the maintenance of the waiting list.
- Support the analysis of capacity and demand within the Wheelchair Service.
- To manage and support team members with first line complaints and workto address patient concerns to avoid unnecessary escalation of complaints.
- To have leadership responsibilities for the Administration Team
- To have responsibility forliaising with manufacturers/dealers and ordering supplies in line with agreed procedures using Integra & NHS Supplies ordering systems.
- Oversee the Approved Repairer contract and work with the Clinical Lead to ensure this partnership works optimally for the clients and Wheelchair Service.
- In collaboration with the Clinical Lead, implement changes to service delivery within the department.
Job description
Job responsibilities
- Ensure the administrative processes within the department run smoothly to support the clinical service.
- maximise utilisation of appointment slots within the service.
- Implement and manage processes for the maintenance of the waiting list.
- Support the analysis of capacity and demand within the Wheelchair Service.
- To manage and support team members with first line complaints and workto address patient concerns to avoid unnecessary escalation of complaints.
- To have leadership responsibilities for the Administration Team
- To have responsibility forliaising with manufacturers/dealers and ordering supplies in line with agreed procedures using Integra & NHS Supplies ordering systems.
- Oversee the Approved Repairer contract and work with the Clinical Lead to ensure this partnership works optimally for the clients and Wheelchair Service.
- In collaboration with the Clinical Lead, implement changes to service delivery within the department.
Person Specification
Experience
Essential
- Previous experience in a supervisory role.
- At least 2 years' experience of Outpatient systems and procedures.
- Experience of working under own supervision in a busy environment.
- Ability to work as part of a team.
- Previous NHS experience.
- Experience of direct patient/public contact.
Skills
Essential
- Proficient use of Microsoft 365 including Word and Excel.
- Ability to work in a high pressured environment and meet deadlines.
Qualifications
Essential
- ECDL or NVQ level 4 or equivalent experience within an NHS Trust.
Desirable
- Diploma/Degree in Management or health related subject
Person Specification
Experience
Essential
- Previous experience in a supervisory role.
- At least 2 years' experience of Outpatient systems and procedures.
- Experience of working under own supervision in a busy environment.
- Ability to work as part of a team.
- Previous NHS experience.
- Experience of direct patient/public contact.
Skills
Essential
- Proficient use of Microsoft 365 including Word and Excel.
- Ability to work in a high pressured environment and meet deadlines.
Qualifications
Essential
- ECDL or NVQ level 4 or equivalent experience within an NHS Trust.
Desirable
- Diploma/Degree in Management or health related subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
