Performance & Information Manager

Job description

Job responsibilities

SERVICE DELIVERY

Support the development of robust information tools for reporting of key metrics including Performance, Workforce Productivity and effectiveness.

Work with the Development and Data Warehouse Teams to ensure that the most up to date datasets and feeds are available via the data warehouse ensuring that reporting and submissions are based on the most accurate data definitions available with one version of the truth.

Co-ordinate the timely production, validation, authorisation and submission of all national returns.

Co-ordinate the production of the Trust Performance report prior to sign off and submission to the Trust Board and Committees.

Co-ordinate the production of the contract Monitoring reports prior to sign off and submission to Trust Commissioners.

Develop robust systems to run validation checks to ensure information being reported is accurate.

Undertake benchmarking analysis comparing ourselves with other high performing Trusts, investigating unusual trends and identifying opportunities for improving performance

Meet with clinicians and managers to identify their information requirements and ensure activity is correctly identified for local and national reporting.

Maintain a detailed understanding of the range of services provided by the Information Services team to be able to provide cover in the absence of other lead specialists within the department.

To support the maintenance, development and promotion of the Trusts Data Warehouse, reporting processes and Dashboards.

Lead on the project management of SUS / HES development projects, ensuring key changes and deadlines are identified and communicated with the CDS Data Group and act as a key link to the Data Quality Group.

Maintain a detailed understanding NHS National returns requirements and reporting criteria, including waiting list rules and management. Actively support the annual review of the Trusts Access Management Policy, ensuring the policy reflects the latest national guidance.

To use highly advanced keyboard skills to input data into databases and manipulate data into required formats at speed, using a wide range of IM&T tools and techniques

Other tasks appropriate with grade and experience as deemed necessary by the Head of Information and Performance

GOVERNANCE

Ensure compliance with policies, procedures and guidelines for self and others, by taking action/alerting senior managers if practice appears to contravene policy, or if concerned about any aspect of patient care.

Develop and maintain systems and processes to establish and maintain effective communication and confidentiality of information.

Develop and maintain a library of report documentation.

Set up and maintain an annual audit schedule for all reports and associated processes, ensuring report criteria and access remain fit for purpose and data shared externally have appropriate and up-to-date data sharing agreements.

Ensure that all reports and associated processes are changed in-line with the Trusts and departments change management processes.

Actively participate in the Trusts formal governance groups and subgroups including the Information Services Operational Group (ISOG) and Data Quality and Clinical Coding Group (DQCC). Review and update terms of reference, agenda items, chair meetings, support the completion and accuracy check of meeting papers, deliver allocated actions to agreed timescales.

Ensure organisation risks related to data and reporting are clearly identified and managed via the Trusts risk reporting system (4risk). Ensure timely completion of related actions. Ensure any incidents related to data and reporting are identified, reported in-line with Trust policy, investigated, and recommendations for training or process improvement identified and shared with the wider teams.

The post holder will undertake all statutory and mandatory training as deemed necessary by the Trust.

MANAGERIAL/LEADERSHIP

Line Management responsibility for the Analysts within the Performance & Information Team within the Trust Information Services department, including the timely completion of Appraisals and PDPs.

The post holder will have an In depth specialist knowledge of NHS statistics, information analysis and the use of information across the NHS and will act as the Trust expert on such matters.

The Performance & Information Manager must have the ability to influence Senior Executives at local level to enable decisions and actions to be taken that support the overall direction of travel of the work.

The Performance & Information Manager must demonstrate the ability to function competently and collaboratively both as a manager and credible member of the Information Services team and understand and acknowledge the role and function of other members of the team. The post holder must be able to motivate the team and offer collective leadership to maintain pace of change.

The Post holder must act as a role model by demonstrating leadership and expertise and by maintaining credibility across all stakeholders, ensuring a positive image at all times.

Support in promoting and embedding a culture of continuous quality and service improvement, using data and reporting solutions to highlight areas of improvement across the Trust.

Develop and maintain systems and processes to ensure that activities are appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to specific teams as part of the work.

Able to influence strategic developments across the Trust.

Deputise for the Head of Information and Performance and other Team Leads as required, this will include attending meetings with internal and external stakeholders

EDUCATION/LEARNING

Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning.

Create a clear training and development plan for the Performance & Information team, review external courses and make recommendations on use of the Departments training budget.

Person Specification

Qualifications

Essential

• Masters Level or equivalent experience at Masters Level and evidence of continuing professional development.

Experience

Essential

• Significant relevant experience in an information position.
• Proven ability to lead, influence and motivate with project/ resource planning experience.
• Experience of producing detailed insight reports, presenting findings to large groups.
• Familiarity with complex computerised information systems.
• Familiarity with BI analytics tools, such as PowerBI, SSRS, Qlik.
• Expert specialist knowledge of analytical methodologies and information interpretation.
• Knowledge of the information needs and processes of the clinical and operational functions within an acute hospital.

Desirable

• Expert knowledge of the NHS Data Manual, Information Standards, data flows and statistical returns gained through working within an NHS informatics role.
• Integrated dashboard scope, design and development.

Skills and knowledge

Essential

• Excellent leadership and people management skills.
• Senior Management experience in the NHS or other complex organisation and across public sector organisational boundaries.
• Highly developed complex statistical analysis and report writing skills.
• A logical and analytical approach to problem solving demonstrated in an information systems environment.
• Ability to work on own initiative.
• Extensive comprehensive verbal and written communication skills.
• Strong organisation skills with the ability to prioritise flexibly in order to meet competing and changing deadlines.
• Ability to lead and motivate a team
• Familiarity with benchmarking & comparative analysis tools.

Desirable

• Excellent Management skills and extensive experience of successfully delivering major change initiative(s).
• Working knowledge of business process re-design and application of techniques and methodologies.
• Extensive Knowledge of NHS policy and operations.
• Extensive Knowledge of Local Government policy and operations.

Behaviours

Essential

• Must be willing to act as a role model. Must be willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Infinity House

Mallard Way

Crewe

CW1 6ZQ

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)