Job summary
We are looking to recruit two Assistant Personal Assistants in the division of DMEC.
Post 1 - 37.5hours
Post 2- 32hours
The post holders will be expected to work their hours over 5 days. The preferred model would be core office hours between 8am and 5pm.
To support the achievement of Referral to Treatment (RTT) target through validation of the referral to treatment PTL(s).
To support the work of 18 week RTT tracking with the monitoring and delivery of national waiting time targets.
To be responsible for escalating the potential of any 'breach' of the RTT standard and to ensure that any potential breaches are escalated to the service management team.
To support the PA's / APA's within a variety of teams in the division with the possibility of moving desks as and when required to provide full support within the required areas.
Main duties of the job
This role will provide administrative support to the division of DMEC, managing patients in line with Trust Access Policy.
The post holder will provide a comprehensive, quality, and confidential secretarial/administrative service to the Consultant/clinical professional teams.
Sound knowledge of medical terminology as well as excellent word processing and audio typing skills are essential.
The Assistant PA will be expected to organise their workload, therefore, good time management skills and an ability to prioritise and co-ordinate their activities is essential.
The ability to communicate well with people at all levels is important; the post-holder will be expected to use his/her initiative.
The post holder will be capable of the full administrative function within the team, and be able to step-in to fill gaps, to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
We are looking for someone with previous office experience, exceptional organisational skills and the ability to prioritise their own work load. A good understanding of medical terminology and NHS experience would be advantageous for this role. In-house training will be offered to enable the successful candidate to work effectively within the administrative team.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K).
The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,000 members of staff.
A wide range of community services is provided across 26 medical centres and schools by Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.
With the formation of Integrated Care Systems in July 2022, the Trust became a strategic partner in Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership, caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign.Mid Cheshire Hospitals NHS Foundation Trust has been included in the Government's 'New Hospital Programme' to replace the current estate and enable the transformation of healthcare for our community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:
Divisional Assistant PA Band 3
LOCATION:
Mid Cheshire Hospitals
REPORTS TO:
Support Manager
JOB PURPOSE
To support the achievement of Referral to Treatment (RTT) target through validation of the referral to treatment PTL(s).
To support the work of 18 week RTT tracking with the monitoring and delivery of national waiting time targets.
To be responsible for escalating the potential of any breach of the RTT standard and to ensure that any potential breaches are escalated to the service management team.
The post holder will be expected to work their hours over 5 days. The preferred model would be core hours of 9-5pm.
To support the PAs / APAs within a variety of teams in the division with the possibility of moving desks as and when required to provide full support within the required areas.
SERVICE DELIVERY
- To be proficient in the use of Patient Administration System (PAS) and other Trust computerised systems.
- To be responsible for ensuring that patients waiting times are validated and accurately reflected within the RTT PTL in line with Department of Health guidance relating to RTT.
- Identifying and recording RTT clock start and end times.
- To liaise with medical secretaries and appointments staff to ensure that accurate information is obtained and recorded.
- To assist in the delivery of 18 Weeks by using own initiative to interpret and apply judgements to patient pathways to ensure compliance with national 18 Week guidance.
- To have the autonomy to investigate and proactively manage patient pathways in liaison with the service managers to ensure patients are treated within the national 18 Week target.
- To plan and organise own work load, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are reported promptly.
- To support different departments within the division as and when required.
GOVERNANCE
- Maintain systems and processes to establish and maintain effective communication, and confidentiality of information,
- Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services,
- Contribute to the development and implementation of policies, procedures and guidelines related to own service,
- Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
MANAGERIAL/LEADERSHIP
- Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained,
- Maintain systems and processes to promote monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
EDUCATION/LEARNING
- Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning,
- Assist with systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs.
This job description is an outline of the role and function. It is not intended to describe all specific tasks.
Staff at MCHT have a responsibility to;
- Maintain up to date skills and knowledge, and maintain an awareness of patient led service issues
- Maintain a professional/personal portfolio
- Adhere to Trust policy, procedures and guidelines,
- Adhere to Trust standards of behaviour and expected performance
PERSON SPECIFICATION Assistant PA to Consultant Team/Clinical Professional Team
ON APPOINTMENT
REQUIRED DEVELOPMENT IN POST
ASSESS BY
QUALIFICATIONS
KNOWLEDGE/
PREVIOUS EXPERIENCE
Knowledge and experience of patient pathways and RTT (Referral to treatment)
Computer skills, ECDL or equivalent, Microsoft Office
Current Professional and NHS Issues
Importance of equality, diversity and rights
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
RSA 3 typewriting or equivalent
Knowledge of Medical Terminology
A&I
SKILLS
Demonstrate excellent verbal and written communication skills,
Effective customer service skills
Methodical, numerate
Ability to work on own initiative, prioritise own work,
Good interpersonal skills
Demonstrate good organisational and time management skills
Understand and manage health records/waiting lists and ICS computer systems
A & I
PHYSICAL REQUIREMENTS
(Reasonable adjustments will be made under the Disability Discrimination Act)
Good attendance record
Ability to perform a wide range of duties according to the Job Description
A & R
A & I
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:
Divisional Assistant PA Band 3
LOCATION:
Mid Cheshire Hospitals
REPORTS TO:
Support Manager
JOB PURPOSE
To support the achievement of Referral to Treatment (RTT) target through validation of the referral to treatment PTL(s).
To support the work of 18 week RTT tracking with the monitoring and delivery of national waiting time targets.
To be responsible for escalating the potential of any breach of the RTT standard and to ensure that any potential breaches are escalated to the service management team.
The post holder will be expected to work their hours over 5 days. The preferred model would be core hours of 9-5pm.
To support the PAs / APAs within a variety of teams in the division with the possibility of moving desks as and when required to provide full support within the required areas.
SERVICE DELIVERY
- To be proficient in the use of Patient Administration System (PAS) and other Trust computerised systems.
- To be responsible for ensuring that patients waiting times are validated and accurately reflected within the RTT PTL in line with Department of Health guidance relating to RTT.
- Identifying and recording RTT clock start and end times.
- To liaise with medical secretaries and appointments staff to ensure that accurate information is obtained and recorded.
- To assist in the delivery of 18 Weeks by using own initiative to interpret and apply judgements to patient pathways to ensure compliance with national 18 Week guidance.
- To have the autonomy to investigate and proactively manage patient pathways in liaison with the service managers to ensure patients are treated within the national 18 Week target.
- To plan and organise own work load, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are reported promptly.
- To support different departments within the division as and when required.
GOVERNANCE
- Maintain systems and processes to establish and maintain effective communication, and confidentiality of information,
- Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services,
- Contribute to the development and implementation of policies, procedures and guidelines related to own service,
- Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
MANAGERIAL/LEADERSHIP
- Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained,
- Maintain systems and processes to promote monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
EDUCATION/LEARNING
- Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning,
- Assist with systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs.
This job description is an outline of the role and function. It is not intended to describe all specific tasks.
Staff at MCHT have a responsibility to;
- Maintain up to date skills and knowledge, and maintain an awareness of patient led service issues
- Maintain a professional/personal portfolio
- Adhere to Trust policy, procedures and guidelines,
- Adhere to Trust standards of behaviour and expected performance
PERSON SPECIFICATION Assistant PA to Consultant Team/Clinical Professional Team
ON APPOINTMENT
REQUIRED DEVELOPMENT IN POST
ASSESS BY
QUALIFICATIONS
KNOWLEDGE/
PREVIOUS EXPERIENCE
Knowledge and experience of patient pathways and RTT (Referral to treatment)
Computer skills, ECDL or equivalent, Microsoft Office
Current Professional and NHS Issues
Importance of equality, diversity and rights
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
RSA 3 typewriting or equivalent
Knowledge of Medical Terminology
A&I
SKILLS
Demonstrate excellent verbal and written communication skills,
Effective customer service skills
Methodical, numerate
Ability to work on own initiative, prioritise own work,
Good interpersonal skills
Demonstrate good organisational and time management skills
Understand and manage health records/waiting lists and ICS computer systems
A & I
PHYSICAL REQUIREMENTS
(Reasonable adjustments will be made under the Disability Discrimination Act)
Good attendance record
Ability to perform a wide range of duties according to the Job Description
A & R
A & I
Person Specification
Qualifications
Essential
Experience
Essential
Medical terminology
Essential
Person Specification
Qualifications
Essential
Experience
Essential
Medical terminology
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
