A&E Float Receptionist

Alder Hey Children's NHS Foundation Trust

The closing date is 16 October 2024

Job summary

A vacancy has arisen in the Alder Hey Emergency Department for a hardworking person to join the A&E Reception Team. You will be working in a busy A&E department which is open 24 hours a day 7 days a week, 365 days a year. We are open Xmas Holidays, Easter Holiday and all Bank Holidays. The post will require full flexibility to work shifts over a 24hr period including night shifts. There will periods of lone working for some shifts whilst other shifts supported by colleagues, team work in imperative with a flexible approach. You will need to have good computer skills and a polite pleasant manner and be able to work under pressure.

Main duties of the job

Registering pts into the A&E Department, admitting pts to wards, booking appts, process referrals, liaise with all doctors, nurses, HCA, admin, police, GP. Deal with pt queries' face to face or over the telephone. Plus additional admin duties. Work within a team and as a loan worker. Work with line managers.

Support changes in new processes within the department and AH.

To be 100% flexible able to covering morning, day, evening and night shifts. be able to work all Bank holidays inclusive of xmas and NY.

About us

As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.

Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.

We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

411-MED-24-6566006-A

Job locations

ALDER HEY

ALDER HEY CHILDREN'S HOSPITAL,

LIVERPOOL

L12 2AP

Job description

Job responsibilities

Registering pts into the A&E Department, admitting pts to wards, booking appts, process referrals, liaise with all doctors, nurses, HCA, admin, police, GP. Deal with pt queries' face to face or over the telephone. Work within a team and as a loan worker. Work with line managers.

Support changes in new processes within the department and AH.

To be 100% flexible able to covering morning, day, evening and night shifts. be able to work all Bank holidays inclusive of xmas and NY.

Job description

Job responsibilities

Registering pts into the A&E Department, admitting pts to wards, booking appts, process referrals, liaise with all doctors, nurses, HCA, admin, police, GP. Deal with pt queries' face to face or over the telephone. Work within a team and as a loan worker. Work with line managers.

Support changes in new processes within the department and AH.

To be 100% flexible able to covering morning, day, evening and night shifts. be able to work all Bank holidays inclusive of xmas and NY.

Person Specification

ADMIN

Essential

NHS ADMIN EXPERIENCE

Desirable

CUSTOMER SERVICE EXPERIENCE

Person Specification

ADMIN

Essential

NHS ADMIN EXPERIENCE

Desirable

CUSTOMER SERVICE EXPERIENCE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information