Job summary
To provide a comprehensive administrative service to Palliative Care Team. The post holder will be expected to work with the minimum of supervision, using personal initiative and will carry out duties of the post in such a way as to make a direct and positive contribution to the organisation by enabling the Palliative Care Team to utilise their time in an efficient and effective manner.
It is vital that confidentiality be maintained at all times when dealing with information and the post holder will be expected to exercise independent judgement and initiative based on good practice and acquired knowledge in problematic situations in the absence of the team.
The post holder must adhere to Trust Policies and Procedures at all times.
Main duties of the job
Communicate professionally and effectively with ,patients , parents ,carers internally and external agencies both verbally and non verbally in a timely manner.
Ensure diplomacy ,empathy and confidentiality when dealing with distressed patients , parents and carers.
Liaise with clinical and non clinical staff to resolve any issues that may arise.
Attend and contribute to all departmental meetings, team briefs, taking minutes when needed
Keep on top of ordering supplies for the department.
Diary Management.
Update data bases /Excel documents.
Work closely with Bereavement Department
About us
As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Job description
Job responsibilities
- To manage and co-ordinate the management of Palliative Care Team diaries, including using own initiative to make appointments and arrange meetings having regard to other commitments. To provide comprehensive minute taking of all Divisional management meetings as and when.
- The post holder would be required to exercise independent judgement and initiative in relation to managing their workload and to resolve problems as they arise, taking appropriate action to resolve the problem or by referring to the appropriate person.
- To process, compute and action documentation received from various sources in order to provide an effective and efficient service on behalf of the management team.
- To organise meetings as and when required, including composition of agendas, minute taking, booking rooms and arranging hospitality where necessary.
- Provide administrative support and co-ordinate conferences/meetings both nationally and locally, arranging travel, accommodation etc as and when required
- To organise workshops / training days under the direction of the management team, including the production of leaflets, flyers, badges etc. for events.
- Ensure Clinicians respond and action referrals within locally agreed timescales ensuring a clear audit trail.
Job description
Job responsibilities
- To manage and co-ordinate the management of Palliative Care Team diaries, including using own initiative to make appointments and arrange meetings having regard to other commitments. To provide comprehensive minute taking of all Divisional management meetings as and when.
- The post holder would be required to exercise independent judgement and initiative in relation to managing their workload and to resolve problems as they arise, taking appropriate action to resolve the problem or by referring to the appropriate person.
- To process, compute and action documentation received from various sources in order to provide an effective and efficient service on behalf of the management team.
- To organise meetings as and when required, including composition of agendas, minute taking, booking rooms and arranging hospitality where necessary.
- Provide administrative support and co-ordinate conferences/meetings both nationally and locally, arranging travel, accommodation etc as and when required
- To organise workshops / training days under the direction of the management team, including the production of leaflets, flyers, badges etc. for events.
- Ensure Clinicians respond and action referrals within locally agreed timescales ensuring a clear audit trail.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Buisness and admin ,secraterial
- GCSE Maths & English
- Experience in Database and Excel
Desirable
- NHS Experience
- Knowledge of Palliative Care
Person Specification
Qualifications
Essential
- NVQ Level 3 in Buisness and admin ,secraterial
- GCSE Maths & English
- Experience in Database and Excel
Desirable
- NHS Experience
- Knowledge of Palliative Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
