Assistant Service Manager

Job description

Job responsibilities

Ensure effective processes and procedures are in place to monitor and track performance within the service line against the Division dashboard and Corporate Report.

Where required, work within a weekly rota to ensure there is representation at the three daily bed meetings and work within own team to support patients coming into the Trust.

To provide day-to-day operational management of Trusts access targets, 18 weeks, cancer and diagnostics through appropriate implementation of the Trusts Access Policy.

Organise where appropriate, additional capacity as required with meticulous planning to ensure that all elements of service provision are considered to ensure capacity is maximised.

Support delivery of key performance targets within service group.

Co-ordinate the operational management of services to ensure that all services provide high quality, effective services in an efficient manner.

Ensure effective running of all aspects of the service line with management of waiting times in line with local and national targets.

Support the analysis of data so that the Service/Care Group Lead and the Divisional Board have access to timely and accurate information on all key performance indicators

Support the implementation of service development plans; the plans should combine the achievement of national/local targets with the aspirations of the specialty teams.

Person Specification

Education and Training

Essential

• oEducated to degree level or equivalent knowledge

Desirable

• oManagement qualification

Knowledge and experience of

Essential

• oKnowledge and experience of managing and monitoring patients on the 18 Week RTT Pathway
• oDemonstrable experience in an administrative & clerical role within a healthcare setting
• oDemonstrable experience at supervisory level
• oA demonstrable capacity and capability for operational management in an acute hospital environment including staff management, financial management and change management
• oDemonstrable experience in delivering change and performance with and through your teams, by encouraging them in development and delivery plans, establishing clear work priorities with them, delegating effectively , ensuring a capability to deliver, monitoring performance and giving feedback

Desirable

• oExperience in developing Business Cases

Skills

Essential

• oThe ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
• oA commitment to improving patient services through the ability to sustain a clear performance focus on achieving demanding goals
• oAbility to manage multiple priorities to ensure key operational and performance indicators are met
• oIT literate with ability to use all Microsoft Office applications
• oAbility to analyse problems and to develop practical and workable solutions to address them
• oAbility to prioritise work programmes in the face of competing demands
• oAbility to manage and deliver to deadlines and within resources
• oA strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority

Desirable

• oA good understanding of the changing NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Alder Hey Childrens Hospital

Eaton Road

Liverpool

L12 2AP

Employer's website

https://alderhey.nhs.uk/ (Opens in a new tab)