Beyond Programme Manager -Oral health

Job description

Job responsibilities

KEYRESPONSIBILITIES

Communication and Relationship Skills

• Live the organisational values of Respect, Excellence, Innovation, Together and Openness, and promote them throughout daily work.
• Foster a culture of continuous improvement across the local health and social care system, contributing to the delivery of agreed priorities.
• Lead challenging and sensitive communications with staff and partner agencies to drive forward programmes of transformational change. This will include re-designed pathways of care, staff roles, service models and contracting and performance management.
• Organise and present communication and engagement events/workshops, in order to share improvement across the local health and social care economy.
• Ensure consistent clinical engagement and involvement in the transformation programme and in specific initiatives within the projects, via effective communication, consultation and listening mechanisms.
• Develop opportunities and local knowledge management systems to promote successes and share knowledge within the Organisation and externally.
• Ensure that lead managers for Human Resource, Finance, Estates and Clinical Governance services are fully embedded into the Project/Programme.
• Required to use a range of communication strategies some of which may be highly sensitive and highly complex to ensure all staff, partners, stakeholders and public participate appropriately in the business of the Trust.

Analytical and Judgmental Skills

• Have significant autonomy and influence on how programmes and projects will be managed.
• Recommend individual programme and project approach(s) to programme and project boards and apply the appropriate controls as best determined for that programme or project.
• Report to the Beyond Programme Board at predetermined periods or when tolerances are exceeded, otherwise acting autonomously in the execution of the programme or project work.

Planning and Organisational Skills

• Developing programmes, designing and driving implementation of programme management processes and the application across Beyond in the context of NHS requirements, obtaining Director level endorsement as necessary.
• Preparing and maintaining the programme plan and constituent project plans to execute the strategic direction of the programmes, co-ordinating service improvement activities across it in alignment with defined programme blueprint, available resources and project dependency, ensuring each Beyond Project:
  • Is adequately described and documented to include unambiguous statements on what will be delivered;
  • Is communicated to those who need or wish to know about it;
  • Has a structure and management organisation around it that will lead to success.
• Advising the Programme Director, SRO and Chair of the Board on any potential issues that may adversely affect the programme or constituent projects or threaten delivery or benefits realisation.
• Monitoring and reporting on the progress, quality and benefits of Beyond and constituent projects through the outcome reporting process, informing the Programme Director, SRO and Chair of the Board of any deviation outside of agreed tolerances.
• Identifying, evaluating and monitoring risks, and their causes, that may impact upon the programme or constituent projects in accordance with policies and instigate agreed mitigation plans and actions to remove or minimise the impact of those risks.
• Monitoring guidance from NHSE/I, partners and other key stakeholders both internal and external, that may cause Beyond to adjust its programme and ensure programme and project elements are effectively coordinated with each other.
• Contribute to programme/project evaluation review.
• Taking a lead role in resolving issues and conflicts that arise within the programme and constituent projects and between programmes, thereby ensuring the integrity of Beyond
• Ensuring that programme projects meet the funding, project initiation and closure requirements specified by the Programme Blueprint to proceed so that benefits can be tracked from project creation to realisation, maintaining a register for all programme projects of the nature and location of documentation required for audit purpose.
• Developing or assisting with the development of Business Cases.
• Assisting the Beyond Board, programme delivery groups and senior leads in their delivery of programmes and projects to ensure a consistent approach across Beyond.
• Ensuring mechanisms are in place to capture learn lessons arising from programme and project implementation and disseminate these to appropriate people in the organisation.

Patient/Client Care

• Planning and managing programmes and projects within the overall Beyond portfolio to develop and enhance the range of services and level of care provided by Beyond as a whole to patients.
• Advising the Programme Director, SRO and Chair of the Board on progress and any potential risks and issues that may adversely affect the programme, its constituent projects or threaten delivery or benefits realisation.

Responsibilities for Policy and Service Development

• The Programme Manager will be required to support the development of and comment on directorate procedures and protocols.
• The post holder will work with NHSE/I, Commissioners, providers and other key stakeholders to continuously identify potential areas for improving outcomes, making significant efficiencies in services and developing new business.
• The post holder will develop and deliver policy or service changes for high impact clinical and service transformation programmes in order to support the achievement of agreed programme benefits and required organisational transformation.
• The post holder will be responsible for ensuring that procedures and policies are developed, reviewed and implemented in respect of document control, version control, variation process, project plan development, monitoring and reporting.
• In addition, the post holder will be required to contribute to any Communications and Stakeholder Management Strategy, Risk Strategy and Benefit Realisation Plans to meet the needs of a diverse audience.

Responsibilities for Finance

• Identification of budget requirements for each programme and its constituent projects and ensuring expenditure is managed in-line with the Trusts standing financial instructions.
• Assist in the compilation of programme financial benefits and monitoring delivery.

Responsibility for Human Resources

• The recruitment and selection as necessary of project staff according to Trust policies.
• Identification of programme and project human resource requirements, allocation as appropriate and providing where necessary resource management plans.
• Providing guidance and expertise to other staff on programme and project management.

Responsibility for Information Resources

• The post holder will work under the direction of the Programme Director to provide and receive highly complex, sensitive information where cooperation and agreement will be required.
• The post holder will be responsible for assessment of new transformational programmes/projects and, ensuring all necessary information is available, make recommendations to the Beyond Board regarding inclusion in the Programme.
• The post holder will be responsible for ensuring administrative systems and protocols are developed and understood, in order to promote the efficient working of project teams as part of the programme.
• Develop and agree with key stakeholders, deliverables with identified measures, milestones and reporting structures.
• Prepare and present regular progress reports to appropriate stakeholders.
• Consider the impact of improvement programmes on clinical systems.
• Responsible for ensuring appropriate records are maintained in order to provide an audit of decision making assumptions and in order that variations can be challenged.
• Ensure that systems are established and maintained within the department to ensure that confidential information is obtained, held, recorded, used and shared in accordance with Caldicott and Data Protection requirements.
• Ensure the systems and processes for access to records are reviewed in line with any changed to the Data Protection Act and on access to the health records of patients under the Access to Health Records Act 1990.

Research and Development

• Identify and apply research and development intelligence/findings appropriate to a specific programme or project.
• The Programme Manager will be required to use a variety of tools to ensure that activities achieve the project objectives and are fit for purpose. This will include surveys, audits and staff focus groups.
• The post holder will develop and agree the brief for new projects to ensure (within cost constraints) compliance with the NICE guidance, best practice guidance, regulations, five year forward view, the NHS Long Term Plan, CYP Transformation Programme strategic objectives, stakeholder views, local targets and programme benefit realisation plan.

Freedom to Act

• It is critical to the role to use own initiative and act independently of individual NHS organisations.
• The post holder will have the freedom to act within the realms of Trust policy, procedure and codes of professional conduct. The post holder will establish the way these should be interpreted.
• Accountable for own professional actions and for communicating in a timely manner to relevant others matter of particular risk or concern.

Person Specification

Knowledge and skills

Essential

• Demonstrate strong written, oral communication and presentation skills - can present highly complex concepts, ideas and data concisely and effectively to a variety of audiences in a variety of ways including to the Executive Team and other large groups internal and external
• Highly developed interpersonal and 'political' skills giving awareness of the organisational culture, the sensitive, confidential or controversial nature of material and a sense of the appropriate use of it in any given situation with the ability to provide re-assurance where necessary
• Ability to be flexible, adaptable and use tact and diplomacy in dealing with staff at all levels, especially when barriers to change arise so that staff understand the reason for change and buy into the process
• Ability to influence senior people to obtain commitment and to anticipate and empathise with their needs
• Ability to train managers in programme and project management processes, both individually and in groups, ensuring relevant elements of the service improvement programme are communicated to those who need or wish to know about it
• Experience of incorporating patient/user views into services planning and development

Desirable

• Ability to motivate team members and build up their confidence, providing reassurance and guidance to complete their work effectively, showing enthusiasm for staff learning and development including the jobholder's own
• Experience within public health

Knowledge and skills

Essential

• Demonstrate strong written, oral communication and presentation skills - can present highly complex concepts, ideas and data concisely and effectively to a variety of audiences in a variety of ways including to the Executive Team and other large groups internal and external
• Highly developed interpersonal and 'political' skills giving awareness of the organisational culture, the sensitive, confidential or controversial nature of material and a sense of the appropriate use of it in any given situation with the ability to provide re-assurance where necessary
• Ability to be flexible, adaptable and use tact and diplomacy in dealing with staff at all levels, especially when barriers to change arise so that staff understand the reason for change and buy into the process
• Ability to influence senior people to obtain commitment and to anticipate and empathise with their needs
• Ability to train managers in programme and project management processes, both individually and in groups, ensuring relevant elements of the service improvement programme are communicated to those who need or wish to know about it
• Ability to manage and work in a team environment effectively and with enthusiasm, providing direction and motivation to other team members
• Ability to motivate team members and build up their confidence, providing reassurance and guidance to complete their work effectively, showing enthusiasm for staff learning and development including the jobholder's own
• Demonstrate a concern for quality in both the post holder's own and others work
• Ability to negotiate with directors and senior managers controlling resources for release of staff to work on programmes/projects and with staff working on other programmes to ensure linkage with other initiatives
• Able to effectively work across organisational boundaries
• 11.Confidently plan, organise and lead multi-disciplinary workshops and meetings Trust-wide

Personal

Essential

• Plan and organise programme inputs to Executive Team meetings and meetings of other Trust personnel and external stakeholders
• Knowledge of external environment including national and regional strategies and priorities, and the national political agenda
• Ability to operate on both strategic and tactical levels, translating concepts into tangible results: plan own workload; work without supervision and achieve all deadlines under pressure; work on a number of projects within the programme portfolio simultaneously and maintain a quality of output; develop action plans for portfolio projects and manage their implementation and influence others in achieving these; and assist the with planning future portfolio projects.
• Clean driving licence

Other

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
• Ability to travel as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Liverpool, Innovation Park

Edge Lane

Liverpool

L7 9NJ

Employer's website

https://alderhey.nhs.uk/ (Opens in a new tab)