RPA (Robotic Process Automation) Developer

Job responsibilities

Robotics and Integration Development Lifecycle:

• Communicate with project stakeholders across all levels of the organisation. This will involve discussing workflow processes and aspects of solution design with members of service management.
• Communicate technology issues in a non-technical way so the target audience fully understand any communication is essential.
• Keep abreast of team plans and all aspects of the automation development lifecycle.
• Plan additions, deletions and minor modifications to process automations and interface engines upon trust-wide infrastructure and implementing and managing the change control process to ensure services are not adversely impacted because of change.
• Implement automation and integration solutions in compliance with trust security policies.
• Ensure critical automation applications offer high availability, all business data is secure, backed up, archived as appropriate, and that all critical systems comply with trust-wide business continuity plans.
• Ensure maximum availability of related software applications throughout the organisation.
• Participate in the relevant governance forums to ensure that changes and new processes are only deployed into the live environment once all required checks and pre-requisites are in place according to the change management policy and process.
• Maintain and demonstrate an up to date knowledge of industry developments and best practice standards.

Service Delivery

• Provide an efficient, reliable, responsive and timely automation and integration development service
• Ensure customers receive the highest quality of service measured against locally developed and agreed service levels.
• Adhere to the trust control framework based on industry and NHS best practice standards.
• Work with customers to write automation and integration specifications for sign-off by stakeholders.
• Ensure support and monitoring tools are used to deliver and measure services for capacity planning and monthly reporting.
• Monitor and report on performance and applying corrective action strategies as appropriate.
• Test or adapt IM&T systems including applications and hardware to improve workflow, staff and customer experience and patient outcomes.
• Ensuring SLAs are achieved and client expectations are met or exceeded.
• Building service relationships with clients.
• Ensuring quality and cost-effective services are performed to the agreed SLAs.
• Ensuring that systems, processes and methodologies as specified are followed to deliver effective monitoring, control and support of service delivery.

Support

• Work with project leads on the implementation of new technology solutions, managing project deliverables in accordance with corporate project management standards.
• Work closely with the project team ensuring key components are delivered on-time and to the required standard.

Management of technology infrastructure for robotic automation and integration development:

• Liaise with infrastructure colleagues and service suppliers to deliver key projects.
• Work closely with the project team ensuring key components are delivered on-time and to the required standard.

Standards & IT Processes:

• Ensures implementation and adherence to industry best practice and standards for activities carried out within the Robotic Automation Team, including, but not limited to: the automation development lifecycle, configuration and testing protocols, security controls and data integrity, interfacing processes, application support & maintenance and training.
• Ensure that established processes and practices are followed, whilst suggesting improvements and creating, and implementing new practices as appropriate.

Policies:

• Analyse relevant technical, professional and administrative policies as they relate to automation development and advise the Trust how these should be interpreted
• Ensure compliance with policies, processes and procedures covering automation development (including evaluation, procurement, implementation, test, release, review, decommissioning, retirement).

Risk Management & Governance:

• Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
• Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
• Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across the department

Education and training

Essential

• oRelevant degree or equivalent qualification or significant experience of working at degree level
• oEvidence of continued professional development

Desirable

• Thoughtonomy (Blue Prism Cloud) practitioner status
• Working experience in system development and implementation projects

Experience of...

Essential

• oProven experience of working with Blue Prism Cloud (Thoughtonomy) technology to deliver complex healthcare automations within the NHS
• oExperience in monitoring performance of system and processes components, and making recommendations for improvements
• oExperience of the whole product lifecycle, encompassing development, testing & support
• oAn awareness of change impact and the effect on the ability to automate or the need to update existing automations
• oAn understanding of industry standard approaches to exceptions and error handling
• oExperience of documenting solutions and system dependencies
• oExperience of acting as a mentor to more junior developers

Knowledge of...

Essential

• oSpecialist knowledge in area of expertise
• oEffective leadership, influencing, persuading and negotiating skills
• oUse of IT systems (e.g. Word , Excel, Outlook) - standard keyboard skills
• oDesign and development of standard and bespoke data reports

Desirable

• An understanding of the NHS current agenda and challenges

Skills

Essential

• oSound judgement and logical approach to complex situations, with ability to determine and implement solutions.
• oAbility to work independently, using own initiative and as part of a team
• oStrong communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation
• oExcellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• oAbility to document processes accurately
• oAbility to embrace and drive change
• oAbility to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
• oAble to work flexibly to meet the demands of the role

Personal Attributes

Essential

• oTeam working skills
• oSelf-motivated
• oAbility to move between details and the bigger picture.
• oDemonstrates honesty and integrity and promotes organisational values
• oEmbrace change, viewing it as an opportunity to learn and develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).