Job summary
The purpose of this post is to provide a comprehensive administrative service within the General Surgery Department.Previous secretarial experience within a healthcare environment, together with use of Patient Administration Systems would be a distinctadvantage.
You should be an organised and well-motivated person with a mature and flexible approach to your work. Good oral and written communication skills are essential.
You should also be able to work well within a team. Candidates would need to possess excellent organisational skills, a polite telephone mannerand an ability to prioritise their workload, as well as demonstrate excellent administrative skills about diary management.
The successful candidate must demonstrate an attitude that respects and values service users and the core values of Alder Hey Children's NHSFoundation Trust.
The successful candidate will share this commitment and demonstrate both our Trust values and our culture of compassionate care. Being part of Alder Hey can provide you with staff benefits including lease car scheme, staff gym, smoking cessation services, Childcare and Family support, Childcare vouchers, cycle to work schemes and the new electronics home salary sacrifice scheme. Please note: Interviews for this post will take place virtually over MS Teams.
Main duties of the job
We are looking to recruit a motivated and committed Pathway Co-ordinator (PCO) to join the General Surgery department.The post holder's main duties will include planning, organising, directing and coordinating the work of the department.
The Pathway CoCoordinator will be expected to work with the minimum of supervision. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Consultant and his/her team to utilise their time in an efficient and effective manner. The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. Inaddition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, incollaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria toShropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Alder Park building in the nearby borough of Sefton.
We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providingeducation and training to around 540 medical and over 500 nursing and allied health professional students each year.
Job description
Job responsibilities
COMMUNICATION SKILLS:
- Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
- Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.
- Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
- Meet and greet external visitors to the department in a professional and polite manner.
- Attend and contribute to departmental meetings, team briefs etc.
ANALYSIS AND JUDGEMENT SKILLS:
- Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales.
- Work in conjunction with Consultants and Central Admissions Office in relation to managing waiting lists, admissions, operating lists, adhering to the Patient Access and Bed Management Policy at all times.
- Work flexibly to ensure the needs of the service are met at all times.
- Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Clinical Business Unit.
- Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
- Support Clinicians in identifying how data can be captured and managed securely in line with the Information Governance and Data Quality Policies.
PLANNING AND ORGANIZATIONAL SKILLS:
- Undertake a key role in ensuring the delivery of a high quality patient pathway by working closely with clinical teams to meet national and locally agreed targets for both in-patient and out-patient episodes by monitoring clinic templates, waiting lists and working closely with the management team to address any issues.
- Ensure Clinicians respond and action referrals within locally agreed timescales, ensuring a clear audit trail.
- Co-ordinate investigations and follow up on results, ensuring all results have been brought to the attention of the clinical team. Establish a clear audit trail to ensure actions have been dealt with.
- Have a clear understanding of current Government and locally agreed targets, ensuring key performance indicators are achieved by working in conjunction with the clinical and management teams.
- Proactively support the confirmation of Clinicians availability in relation to in-patient and out-patient sessions within the locally agreed timescales.
- Manage prescription requests, confirming patient demographics are recorded correctly and details checked for authenticity, ensuring prescriptions are issued in a timely and effective manner.
- Support the day to day organisation of the clinical teams by managing diaries, co-ordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparation of documents/presentations, attending meetings to take minutes and typing of agendas/minutes.
- Co-ordinate national and international meetings/conferences including travel arrangements, accommodation etc.
- When required, assist in the co-ordination of training programmes for junior staff, whether it be medical or administrative staff, in conjunction with clinical and management teams.
- When required, assist Clinicians with preparation of lectures, exams, research articles and liaising with academic and Research & Development departments.
- Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.
Job description
Job responsibilities
COMMUNICATION SKILLS:
- Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
- Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.
- Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
- Meet and greet external visitors to the department in a professional and polite manner.
- Attend and contribute to departmental meetings, team briefs etc.
ANALYSIS AND JUDGEMENT SKILLS:
- Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales.
- Work in conjunction with Consultants and Central Admissions Office in relation to managing waiting lists, admissions, operating lists, adhering to the Patient Access and Bed Management Policy at all times.
- Work flexibly to ensure the needs of the service are met at all times.
- Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Clinical Business Unit.
- Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
- Support Clinicians in identifying how data can be captured and managed securely in line with the Information Governance and Data Quality Policies.
PLANNING AND ORGANIZATIONAL SKILLS:
- Undertake a key role in ensuring the delivery of a high quality patient pathway by working closely with clinical teams to meet national and locally agreed targets for both in-patient and out-patient episodes by monitoring clinic templates, waiting lists and working closely with the management team to address any issues.
- Ensure Clinicians respond and action referrals within locally agreed timescales, ensuring a clear audit trail.
- Co-ordinate investigations and follow up on results, ensuring all results have been brought to the attention of the clinical team. Establish a clear audit trail to ensure actions have been dealt with.
- Have a clear understanding of current Government and locally agreed targets, ensuring key performance indicators are achieved by working in conjunction with the clinical and management teams.
- Proactively support the confirmation of Clinicians availability in relation to in-patient and out-patient sessions within the locally agreed timescales.
- Manage prescription requests, confirming patient demographics are recorded correctly and details checked for authenticity, ensuring prescriptions are issued in a timely and effective manner.
- Support the day to day organisation of the clinical teams by managing diaries, co-ordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparation of documents/presentations, attending meetings to take minutes and typing of agendas/minutes.
- Co-ordinate national and international meetings/conferences including travel arrangements, accommodation etc.
- When required, assist in the co-ordination of training programmes for junior staff, whether it be medical or administrative staff, in conjunction with clinical and management teams.
- When required, assist Clinicians with preparation of lectures, exams, research articles and liaising with academic and Research & Development departments.
- Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.
Person Specification
Experience
Essential
- Organisation skills and the ability to learn processes quickly
- Excellent communication skills
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment.
Person Specification
Experience
Essential
- Organisation skills and the ability to learn processes quickly
- Excellent communication skills
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
