Job summary
The postholder will be responsible for the design and creation of automation robotic solutions and for the integration of these into and between existing systems. Providing cost-effective, risk-controlled, robust, reliable, responsive and secure automation solutions, this will support clinical and corporate transformation needs will assist the organisation in delivering strategy.
Main duties of the job
Participating in all aspects of the robotic automation and system integration, including solution development, authoring controls and standards, documentation, software tools, design, programming and technical implementation across the entire automation development lifecycle including the creation of complex functional specifications, application programming across a range of technology platforms, systems integration, testing and deployment. The postholder will be both a subject matter expert and a source of training, support and development for others.
Identifying requirements for new automation and integration applications, the postholder will input into the robotic automation and development programme of work by recommending future developments and ensuring that robotic automation is developed in a cost-effective and professional manner, which meets the trust's operational needs whilst maintaining system security and data integrity.
Working independently and as part of the wider service, the postholder will investigate a range of design algorithms and data sets to ensure data integrity and security standards are maintained, eliminating single points of failure and unacceptable risks within the cloud-based robotics and integration services environment and developing automation and integration solutions in accordance with existing Trust policies.
About us
Alder Hey Children's Hospital enjoys an international reputation in many disciplines and has over the last few years become recognised as a leader in healthcare innovation. The new health campus boasts one of the largest dedicated children's centered innovation facilities in the world, with 8 years of product development experience, we are a key opinion leader in children's health technologies. Alder Hey has a proud history of innovation spanning over a hundred years. From antibiotics and specialising neonatal surgery in our previous Victorian site, to world first artificial intelligence chatbot and 3D printing at the point of care.
We will solve real world problems developing novel solutions to provide safe equitable access to care and expertise to Children and Young People wherever they are located. Our 5 technology development areas are predicted to be the emerging technologies that will advance and power the leap forward of healthcare clinical practice over the next 5 -10 years.
Job description
Job responsibilities
Main duties and Responsibilities
Robotics and Integration Development Lifecycle:
- Communicate with project stakeholders across all levels of the organisation. This will involve discussing workflow processes and aspects of solution design with members of service management.
- Communicate technology issues in a non-technical way so the target audience fully understand any communication is essential.
- Keep abreast of team plans and all aspects of the automation development lifecycle.
- Plan additions, deletions and minor modifications to process automations and interface engines upon trust-wide infrastructure and implementing and managing the change control process to ensure services are not adversely impacted because of change.
- Implement automation and integration solutions in compliance with trust security policies.
- Ensure critical automation applications offer high availability, all business data is secure, backed up, archived as appropriate, and that all critical systems comply with trust-wide business continuity plans.
- Ensure maximum availability of related software applications throughout the organisation.
- Participate in the relevant governance forums to ensure that changes and new processes are only deployed into the live environment once all required checks and pre-requisites are in place according to the change management policy and process.
- Maintain and demonstrate an up to date knowledge of industry developments and best practice standards.
Service Delivery
- Provide an efficient, reliable, responsive and timely automation and integration development service
- Ensure customers receive the highest quality of service measured against locally developed and agreed service levels.
- Adhere to the trust control framework based on industry and NHS best practice standards.
- Work with customers to write automation and integration specifications for sign-off by stakeholders.
- Ensure support and monitoring tools are used to deliver and measure services for capacity planning and monthly reporting.
- Monitor and report on performance and applying corrective action strategies as appropriate.
- Test or adapt IM&T systems including applications and hardware to improve workflow, staff and customer experience and patient outcomes.
- Ensuring SLAs are achieved and client expectations are met or exceeded.
- Building service relationships with clients.
- Ensuring quality and cost-effective services are performed to the agreed SLAs.
- Ensuring that systems, processes and methodologies as specified are followed to deliver effective monitoring, control and support of service delivery.
- To provide reports to an agreed schedule including management and performance reports.
Support
- Work with project leads on the implementation of new technology solutions, managing project deliverables in accordance with corporate project management standards.
- Work closely with the project team ensuring key components are delivered on-time and to the required standard.
Management of technology infrastructure for robotic automation and integration development:
- Liaise with infrastructure colleagues and service suppliers to deliver key projects.
- Work closely with the project team ensuring key components are delivered on-time and to the required standard.
Standards & IT Processes:
- Ensures implementation and adherence to industry best practice and standards for activities carried out within the Robotic Automation Team, including, but not limited to: the automation development lifecycle, configuration and testing protocols, security controls and data integrity, interfacing processes, application support & maintenance and training.
- Ensure that established processes and practices are followed, whilst suggesting improvements and creating, and implementing new practices as appropriate.
Policies:
- Analyse relevant technical, professional and administrative policies as they relate to automation development and advise the Trust how these should be interpreted
- Ensure compliance with policies, processes and procedures covering automation development (including evaluation, procurement, implementation, test, release, review, decommissioning, retirement).
Risk Management & Governance:
- Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
- Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
- Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across the department
Job description
Job responsibilities
Main duties and Responsibilities
Robotics and Integration Development Lifecycle:
- Communicate with project stakeholders across all levels of the organisation. This will involve discussing workflow processes and aspects of solution design with members of service management.
- Communicate technology issues in a non-technical way so the target audience fully understand any communication is essential.
- Keep abreast of team plans and all aspects of the automation development lifecycle.
- Plan additions, deletions and minor modifications to process automations and interface engines upon trust-wide infrastructure and implementing and managing the change control process to ensure services are not adversely impacted because of change.
- Implement automation and integration solutions in compliance with trust security policies.
- Ensure critical automation applications offer high availability, all business data is secure, backed up, archived as appropriate, and that all critical systems comply with trust-wide business continuity plans.
- Ensure maximum availability of related software applications throughout the organisation.
- Participate in the relevant governance forums to ensure that changes and new processes are only deployed into the live environment once all required checks and pre-requisites are in place according to the change management policy and process.
- Maintain and demonstrate an up to date knowledge of industry developments and best practice standards.
Service Delivery
- Provide an efficient, reliable, responsive and timely automation and integration development service
- Ensure customers receive the highest quality of service measured against locally developed and agreed service levels.
- Adhere to the trust control framework based on industry and NHS best practice standards.
- Work with customers to write automation and integration specifications for sign-off by stakeholders.
- Ensure support and monitoring tools are used to deliver and measure services for capacity planning and monthly reporting.
- Monitor and report on performance and applying corrective action strategies as appropriate.
- Test or adapt IM&T systems including applications and hardware to improve workflow, staff and customer experience and patient outcomes.
- Ensuring SLAs are achieved and client expectations are met or exceeded.
- Building service relationships with clients.
- Ensuring quality and cost-effective services are performed to the agreed SLAs.
- Ensuring that systems, processes and methodologies as specified are followed to deliver effective monitoring, control and support of service delivery.
- To provide reports to an agreed schedule including management and performance reports.
Support
- Work with project leads on the implementation of new technology solutions, managing project deliverables in accordance with corporate project management standards.
- Work closely with the project team ensuring key components are delivered on-time and to the required standard.
Management of technology infrastructure for robotic automation and integration development:
- Liaise with infrastructure colleagues and service suppliers to deliver key projects.
- Work closely with the project team ensuring key components are delivered on-time and to the required standard.
Standards & IT Processes:
- Ensures implementation and adherence to industry best practice and standards for activities carried out within the Robotic Automation Team, including, but not limited to: the automation development lifecycle, configuration and testing protocols, security controls and data integrity, interfacing processes, application support & maintenance and training.
- Ensure that established processes and practices are followed, whilst suggesting improvements and creating, and implementing new practices as appropriate.
Policies:
- Analyse relevant technical, professional and administrative policies as they relate to automation development and advise the Trust how these should be interpreted
- Ensure compliance with policies, processes and procedures covering automation development (including evaluation, procurement, implementation, test, release, review, decommissioning, retirement).
Risk Management & Governance:
- Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
- Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
- Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across the department
Person Specification
Education & Training
Essential
- Relevant degree or equivalent qualification or significant experience of working at degree level
- Management /leadership qualification or equivalent knowledge at post graduate level
- Evidence of continued professional development
- Relevant degree or equivalent qualification or significant experience of working at degree level
- Thoughtonomy (Blue Prism Cloud) practitioner status
Desirable
- Additional Blue Prism Certification
Experience
Essential
- Proven experience of working with Blue Prism Cloud (Thoughtonomy) technology to deliver complex healthcare automations within the NHS.
- Expert knowledge of Blue Prism RPA, iOCR (ABBY & Decipher), Blue Prism Cloud Cognitive Tools (language translation, sentiment analysis, keyword classification, interact e-forms, chatbot and orchestrator.
- Experience of delivering automations using key NHS applications including ESR, ERS, PAS, EPR, Trac, NHS jobs.
- Practical experience of managing the automation lifecycle complying to the Blue Prism best practice standards (ROM)
- Experience of facilitating change in practice to improve services
- Project management/co-ordination
Knowledge
Essential
- Working knowledge of all areas of the hospital in both corporate and clinical areas.
- Business planning /annual planning
- Good understanding of change management
- Use of IT systems (e.g. Word , Excel, Outlook) - standard keyboard skills
- Understanding of the NHS and current agenda
- Demonstrable knowledge of service improvements and project management
- Risk management and governance
Skills
Essential
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
- Ability to work independently, using own initiative and as part of a team
- Strong communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation
- Ability to embrace and drive change
- Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
Personal Attributes
Essential
- Team working skills
- Self-motivated
- Ability to move between details and the bigger picture.
- Demonstrates honesty and integrity and promotes organisational values.
- Embrace change, viewing it as an opportunity to learn and develop
Person Specification
Education & Training
Essential
- Relevant degree or equivalent qualification or significant experience of working at degree level
- Management /leadership qualification or equivalent knowledge at post graduate level
- Evidence of continued professional development
- Relevant degree or equivalent qualification or significant experience of working at degree level
- Thoughtonomy (Blue Prism Cloud) practitioner status
Desirable
- Additional Blue Prism Certification
Experience
Essential
- Proven experience of working with Blue Prism Cloud (Thoughtonomy) technology to deliver complex healthcare automations within the NHS.
- Expert knowledge of Blue Prism RPA, iOCR (ABBY & Decipher), Blue Prism Cloud Cognitive Tools (language translation, sentiment analysis, keyword classification, interact e-forms, chatbot and orchestrator.
- Experience of delivering automations using key NHS applications including ESR, ERS, PAS, EPR, Trac, NHS jobs.
- Practical experience of managing the automation lifecycle complying to the Blue Prism best practice standards (ROM)
- Experience of facilitating change in practice to improve services
- Project management/co-ordination
Knowledge
Essential
- Working knowledge of all areas of the hospital in both corporate and clinical areas.
- Business planning /annual planning
- Good understanding of change management
- Use of IT systems (e.g. Word , Excel, Outlook) - standard keyboard skills
- Understanding of the NHS and current agenda
- Demonstrable knowledge of service improvements and project management
- Risk management and governance
Skills
Essential
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
- Ability to work independently, using own initiative and as part of a team
- Strong communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation
- Ability to embrace and drive change
- Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
Personal Attributes
Essential
- Team working skills
- Self-motivated
- Ability to move between details and the bigger picture.
- Demonstrates honesty and integrity and promotes organisational values.
- Embrace change, viewing it as an opportunity to learn and develop
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
