Job summary
Here at Alder Hey Outpatients, we are looking for experienced health care assistants, to join our friendly team. Applicants must be keen to expand their skills and willing to undertake paediatric phlebotomy. Applicants will be given full training and mentoring for a consolidation period at band 2, achieving band 3 when fully competent in paediatric capillary and venous sampling in children and young people.
Experience of working with children or in an Outpatient setting is desirable. We work as a large multi-disciplinary team to deliver outstanding care to our patients in Outpatients therefore experience of working collaboratively in a team within a healthcare environment is essential for this post. For many of our patients, Outpatients is the first impression of our hospital and therefore excellent communication skills are required for this position to ensure patients and their families / carer's are welcomed and reassured.
For further information or informal visits please contact Outpatients Nurse Manager, Andrea Williams, ext.3765andrea.williams@alderhey.nhs.uk
Main duties of the job
- To support child and their family during their visit
- To promote a safe & clean environment
- To assist and support members of the Multi-disciplinary team
- To carry out HCA duties, including clinical measurements, observations, chaperoning and phlebotomy duties on completion of training.
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Alder Park building in the nearby borough of Sefton.
We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours.
Job description
Job responsibilities
Role Summary:
To promote an environment suitable for the care of the children, ensuring that the best interest of the child is paramount. To ensure the efficient and effective provision of the Outpatient service by providing support to nursing staff, patients, families and clinicians.
Main Duties and Responsibilities:
Clinical Effectiveness
- Assist nursing staff in providing care for Outpatients.
- Direct / accompany patients to other areas of the hospital for investigation or treatment.
- Ensure samples are labelled with patient identifiers and transported to the laboratory.
- Assist clinicians by acting as a chaperone.
- Perform relevant pre clinic investigations including height, weight, blood pressure, pulse, urinalysis and Point of Care tests. Document the results of pre clinic investigations electronically.
- Perform identified phlebotomy tests, following successful completion of competency based training.
- Create and maintain relationships with patients, parents and carers and offer support where necessary.
- Assist with the induction of new staff and students, ensuring they are instructed in the procedures and routine of Outpatient clinics.
- Adhere to Infection Prevention and Control policy and procedures.
Risk Management
- Promote and maintain a safe, clean and comfortable environment for patients and their families.
- Ensure the clinic area is tidy and free from obvious dangers or hazards.
- Ensure toys are clean and safe, removing any broken toys.
- Maintain readiness of all equipment ensuring that it is decontaminated after use and report if equipment is broken or faulty.
- In the event of an emergency, direct other patients and visitors away from the emergency area and assist trained staff where required.
- Produce legible and accurate records.
- Participate in incident reporting.
- To ensure that Trust Policies and Procedures are adhered to including:
- its promotion of health and safety in the workplace.
- its commitment to equal opportunities.
Resource Effectiveness
- Assist with the effective utilisation of resources and maintenance of adequate stock levels.
- Support and work with the Clinic Manager to ensure effective and efficient use of resources to maintain budgetary control.
- Work as part of a team to ensure appropriate cover for Outpatient clinics with a flexible approach to working patterns to meet the needs of the service.
Communication
- To promote effective communication which ensures a team approach to family centred care is encouraged and adopted.
- To provide up to date information for families in conjunction with the multi-professional team.
- Receive patients into clinic and use electronic patient flow system to track and flow patients in the department and directing patients to clinicians where required.
- Answer the telephone.
- Liaise with other staff and department within the Trust to support the care of the patient.
- Refer any complaints received on clinic to the Clinic Manager in a timely manner.
- Maintain patient confidentiality in accordance with Trust guidelines.
- Ensure case notes are tracked.
Continuous Professional Development
- Participate in professional development programmes within Outpatients.
- Undertake training for specialist ophthalmology skills and complete competency package, in liaison with the MDT.
- To support the induction of new members of the team and teach others.
- Acknowledge any limitations of competence and comply with all Trust Rules, Codes and Policies.
Continuous Quality Improvement
- To assist in setting and monitoring standards within the clinical environment.
Job description
Job responsibilities
Role Summary:
To promote an environment suitable for the care of the children, ensuring that the best interest of the child is paramount. To ensure the efficient and effective provision of the Outpatient service by providing support to nursing staff, patients, families and clinicians.
Main Duties and Responsibilities:
Clinical Effectiveness
- Assist nursing staff in providing care for Outpatients.
- Direct / accompany patients to other areas of the hospital for investigation or treatment.
- Ensure samples are labelled with patient identifiers and transported to the laboratory.
- Assist clinicians by acting as a chaperone.
- Perform relevant pre clinic investigations including height, weight, blood pressure, pulse, urinalysis and Point of Care tests. Document the results of pre clinic investigations electronically.
- Perform identified phlebotomy tests, following successful completion of competency based training.
- Create and maintain relationships with patients, parents and carers and offer support where necessary.
- Assist with the induction of new staff and students, ensuring they are instructed in the procedures and routine of Outpatient clinics.
- Adhere to Infection Prevention and Control policy and procedures.
Risk Management
- Promote and maintain a safe, clean and comfortable environment for patients and their families.
- Ensure the clinic area is tidy and free from obvious dangers or hazards.
- Ensure toys are clean and safe, removing any broken toys.
- Maintain readiness of all equipment ensuring that it is decontaminated after use and report if equipment is broken or faulty.
- In the event of an emergency, direct other patients and visitors away from the emergency area and assist trained staff where required.
- Produce legible and accurate records.
- Participate in incident reporting.
- To ensure that Trust Policies and Procedures are adhered to including:
- its promotion of health and safety in the workplace.
- its commitment to equal opportunities.
Resource Effectiveness
- Assist with the effective utilisation of resources and maintenance of adequate stock levels.
- Support and work with the Clinic Manager to ensure effective and efficient use of resources to maintain budgetary control.
- Work as part of a team to ensure appropriate cover for Outpatient clinics with a flexible approach to working patterns to meet the needs of the service.
Communication
- To promote effective communication which ensures a team approach to family centred care is encouraged and adopted.
- To provide up to date information for families in conjunction with the multi-professional team.
- Receive patients into clinic and use electronic patient flow system to track and flow patients in the department and directing patients to clinicians where required.
- Answer the telephone.
- Liaise with other staff and department within the Trust to support the care of the patient.
- Refer any complaints received on clinic to the Clinic Manager in a timely manner.
- Maintain patient confidentiality in accordance with Trust guidelines.
- Ensure case notes are tracked.
Continuous Professional Development
- Participate in professional development programmes within Outpatients.
- Undertake training for specialist ophthalmology skills and complete competency package, in liaison with the MDT.
- To support the induction of new members of the team and teach others.
- Acknowledge any limitations of competence and comply with all Trust Rules, Codes and Policies.
Continuous Quality Improvement
- To assist in setting and monitoring standards within the clinical environment.
Person Specification
Education & training
Essential
- NVQ level 3 / equivalent in a healthcare related topic or equivalent breadth of experience*
- English and Maths GCSE or equivalent, grade A-C
Experience
Essential
- Previous health care experience
- Basic nursing care
Desirable
- Paediatric Outpatient health care experience
Knowledge of
Essential
- Confidentiality
- Patient Safety
- Family Centered Care
- Multi-professional Working
Skills
Essential
- Computer and keyboard
- Good communication skills
- Demonstrate a range of clinical skills
Desirable
- Competent in phlebotomy
- Competent in paediatric phlebotomy and capillary sampling.
- Administration & clerical
Personal Attributes
Essential
- Team worker
- Demonstrates Trust Values
- Reliable
- Time management
- Role model
Desirable
Person Specification
Education & training
Essential
- NVQ level 3 / equivalent in a healthcare related topic or equivalent breadth of experience*
- English and Maths GCSE or equivalent, grade A-C
Experience
Essential
- Previous health care experience
- Basic nursing care
Desirable
- Paediatric Outpatient health care experience
Knowledge of
Essential
- Confidentiality
- Patient Safety
- Family Centered Care
- Multi-professional Working
Skills
Essential
- Computer and keyboard
- Good communication skills
- Demonstrate a range of clinical skills
Desirable
- Competent in phlebotomy
- Competent in paediatric phlebotomy and capillary sampling.
- Administration & clerical
Personal Attributes
Essential
- Team worker
- Demonstrates Trust Values
- Reliable
- Time management
- Role model
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
