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Liverpool Heart and Chest Hospital

Operational Support Manager

The closing date is 29 December 2025

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Job summary

An exciting opportunity has arisen within the Medicine Division at Liverpool Heart and Chest Hospital for a permanent Operational Support Manager working 37.5 hours per week.

The post holder will support the management of day-to-day issues in the division and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets in the division.

Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.

Main duties of the job

The Key Elements of This Role:

Inspiring Staff ManagementLead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.

Performance DataTo support collection and analysis of performance-related data, using it to drive improvements across the team and the service.

Streamlining Attendance & DevelopmentOversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.

Collaborative Operational SupportAssist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department's success.

Driving Continuous Service ImprovementPlay a pivotal role in the ongoing enhancement of operational services. Actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Details

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

410-MED-7683184

Job locations

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE


Job description

Job responsibilities

Please see attached detailed job description and person specification for further information on the responsibilities of this role.

Job description

Job responsibilities

Please see attached detailed job description and person specification for further information on the responsibilities of this role.

Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent demonstratable experience
  • GCSE English or equivalent

Desirable

  • Knowledge of NHS policies and procedures.
  • NHS Experience

Knowledge and Experience

Essential

  • Substantial experience of working in an NHS administrative environment
  • Experience in working on a wide range of software packages and NHS systems
  • Previous supervisory and line management experience
  • Experience in managing waiting lists

Desirable

  • Experience of working with people at all different levels within an organisation
  • Understanding of Information Governance and Confidentiality
  • Experience of the EMIS and CRIS systems

Skills & Attributes

Essential

  • Excellent communication and interpersonal skills
  • Excellent knowledge of IT
  • Ability to plan and organise a range of complex activities
  • Excellent time management skills
  • Ability to work under pressure and meet deadlines
  • Ability to communicate both verbal and written at all levels within the organisation, whilst exercising tact and diplomacy
  • Ability to prioritise
  • Reliable and works to high standards
  • Adaptable to change
  • Able to work on own initiative
  • Excellent organisational and time management skills

Desirable

  • Excellent problem solving abilities
  • Evidence of ongoing personal development
  • Demonstrate a solutionorientated and resourceful approach performing well under pressure
  • Positive, enthusiastic and committed with a confident personality

Values & Behaviours

Essential

  • Professional attitude to work, diplomatic and calm under pressure
  • Demonstrate the trust values and behaviours
Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent demonstratable experience
  • GCSE English or equivalent

Desirable

  • Knowledge of NHS policies and procedures.
  • NHS Experience

Knowledge and Experience

Essential

  • Substantial experience of working in an NHS administrative environment
  • Experience in working on a wide range of software packages and NHS systems
  • Previous supervisory and line management experience
  • Experience in managing waiting lists

Desirable

  • Experience of working with people at all different levels within an organisation
  • Understanding of Information Governance and Confidentiality
  • Experience of the EMIS and CRIS systems

Skills & Attributes

Essential

  • Excellent communication and interpersonal skills
  • Excellent knowledge of IT
  • Ability to plan and organise a range of complex activities
  • Excellent time management skills
  • Ability to work under pressure and meet deadlines
  • Ability to communicate both verbal and written at all levels within the organisation, whilst exercising tact and diplomacy
  • Ability to prioritise
  • Reliable and works to high standards
  • Adaptable to change
  • Able to work on own initiative
  • Excellent organisational and time management skills

Desirable

  • Excellent problem solving abilities
  • Evidence of ongoing personal development
  • Demonstrate a solutionorientated and resourceful approach performing well under pressure
  • Positive, enthusiastic and committed with a confident personality

Values & Behaviours

Essential

  • Professional attitude to work, diplomatic and calm under pressure
  • Demonstrate the trust values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE


Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE


Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Line Manager

Elleanor Lane

Elleanor.Lane@LHCH.nhs.uk

Details

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

410-MED-7683184

Job locations

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE


Supporting documents

Privacy notice

Liverpool Heart and Chest Hospital's privacy notice (opens in a new tab)