Job summary
We are seeking an experienced and motivated Improvement Lead to join our Patient Safety and Care Improvement Team. This is an exciting opportunity to contribute to the delivery of impactful local and national programmes that improve the quality, safety, and efficiency of healthcare across the North West Coast.
In this key role, you will lead and support a variety of quality improvement projects, working closely with clinical, corporate, and system partners. You'll play a vital role in embedding a culture of continuous improvement, offering expert guidance and coaching, and helping to drive long-term change across our Integrated Care Systems.
You'll also contribute to the development and delivery of workforce, education, and leadership programmes, aligned with our Coaching Academy and broader system-wide priorities.
We're looking for someone with:
This is an excellent opportunity to make a real difference in healthcare outcomes and system performance while working as part of a dynamic and forward-thinking team.
This role is based at Health Innovation North West Coast who are hosted by Liverpool Heart and Chest Hospital.
The role will require some travel across the North West Coast.
Main duties of the job
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Quality Improvement Expertise: Act as a Quality Improvement (QI) expert, providing guidance, coaching, and support to teams on improvement methods and tools.
About us
About us
Health Innovation North West Coast, one of England's 15 Health Innovation Networks, collectively acts as the innovation arm of the NHS. We are commissioned by NHS England and Improvement and the Office for Life Sciences to deliver programmes and support innovations for adoption and spread in our region.
We understand the needs of our health systems and are well placed to broker innovative solutions, while collaborating across England to take what works best and quickly spread it nationally, responding to the diverse needs of patients and our population through partnerships and collaboration.
Please visit our website -Health Innovation North West Coast - Home page (healthinnovationnwc.nhs.uk)
www.healthinnovationnwc.nhs.uk
Job description
Job responsibilities
The successful candidate will be an integral member of the Patient Safety and Care Improvement team which is responsible for delivering national and local projects of varying size and complexity. The role offers a chance to improve the quality of healthcare across the North West Coast and participate in large scale improvement and patient safety projects being led across England.
The role will support the Head of Programmes and Senior Programme Managers in business case development, preparation and delivery of a variety of workforce, learning, improvement and educational programmes for Health Innovation North West Coast partners across the whole of the geographic region. The role demands an individual of considerable experience, with particularly dexterous and adept people skills, business capabilities, project management, as well as strong motivational and leadership qualities.
They will be tasked with identifying and implementing quality and efficiency improvements across a portfolio of national programmes. They will ensure that improvements are quality focused, embedded within the clinical and corporate services and are wherever possible, cash releasing.
They will have responsibility for the engagement and mobilisation of a variety of Quality Improvement initiatives supporting the delivery of our programmes and in alignment of the work of our Coaching Academy focussing on leadership and culture development, education and workforce planning supporting needs identified through work with our wider partners, organisations and systems.
The post holder will provide a key role in the delivery of strategy for growth of the Patient Safety and Care Improvement Team and in engagement of partners and stakeholders. They will be instrumental in the successful mobilisation of a variety of improvement programmes.
Job description
Job responsibilities
The successful candidate will be an integral member of the Patient Safety and Care Improvement team which is responsible for delivering national and local projects of varying size and complexity. The role offers a chance to improve the quality of healthcare across the North West Coast and participate in large scale improvement and patient safety projects being led across England.
The role will support the Head of Programmes and Senior Programme Managers in business case development, preparation and delivery of a variety of workforce, learning, improvement and educational programmes for Health Innovation North West Coast partners across the whole of the geographic region. The role demands an individual of considerable experience, with particularly dexterous and adept people skills, business capabilities, project management, as well as strong motivational and leadership qualities.
They will be tasked with identifying and implementing quality and efficiency improvements across a portfolio of national programmes. They will ensure that improvements are quality focused, embedded within the clinical and corporate services and are wherever possible, cash releasing.
They will have responsibility for the engagement and mobilisation of a variety of Quality Improvement initiatives supporting the delivery of our programmes and in alignment of the work of our Coaching Academy focussing on leadership and culture development, education and workforce planning supporting needs identified through work with our wider partners, organisations and systems.
The post holder will provide a key role in the delivery of strategy for growth of the Patient Safety and Care Improvement Team and in engagement of partners and stakeholders. They will be instrumental in the successful mobilisation of a variety of improvement programmes.
Person Specification
Qualifications and Education
Essential
- Educated to Masters degree or equivalent experience
- Masters level qualification in Quality Improvement or equivalent training / development and experience
- Demonstrable experience of Quality Improvement methodology and its use in healthcare settings
- PRINCE2, APMG or equivalent qualifications in project management or relevant experience
- Management qualification or equivalent experience at a management level
- Evidence of personal development through formal courses and/or experience
- Demonstrable experience in coaching for Quality Improvement
Desirable
- Change Agent, QSIR practitioner, Advanced Improvement Practitioner, Silver QI, Q member
- MSP or Project management qualification or equivalent
- Registered Healthcare professional
- Sound understanding of clinical governance and information governance
- Patient Safety qualification or equivalent
- Coaching qualification
Work related circumstances
Essential
- Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally.
- Must be able to work outside traditional office hours on occasions and work flexibly.
Knowledge
Essential
- Has extensive knowledge and experience of delivering Quality Improvement methodology training to others within a healthcare environment.
- Knowledge of the NHS Constitution, the Trust vision, values and strategic objectives and the current change agenda
- Developed knowledge of project management methodology, processes, structure and governance
- Knowledge of formal stakeholder management and communication tools and techniques and their use in projects
- Evidence of successfully engaging with multi-disciplinary and / or multi-agency teams to achieve successful outcomes.
- Evidence of using change management tools and techniques to support change within a healthcare environment.
- Evidence of developing and implementing new systems, processes and business procedures within an organisation
- Knowledge and experience of patient safety, improvement and innovation, coaching, effectiveness/related field
- Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS.
- Evidence of policy and strategy development.
- Evidence of using coaching skills
Desirable
- Knowledge and experience of implementing major changes to working methods and evaluating its effectiveness.
- Knowledge and experience of delivering complex messages to diverse audiences.
Experience
Essential
- Demonstrable experience of implementing a wide variety of improvement programmes using a formal QI methodology within large public sector organisations
- Experience of working across organisational boundaries and of delivering projects across multi-disciplined teams working with multiple stakeholders
- Experience of using and implementing a wide range of project management tools, templates and techniques
- Experience and evidence of the use of effective facilitation skills
- Substantial experience of working at a senior level in quality improvement, integrated governance, patient safety, innovation or clinical profession.
- Significant experience of managing and delivering complex projects to completion and timescales (e.g. planning, developing, resourcing, monitoring, reporting, risk management).
- Evidence of working collaboratively and influencing people from a wide range of professional backgrounds (including clinicians and patients) and being effective across organisational boundaries.
- Experience of writing, presenting reports, managing feedback, and questions at senior management committees.
- Experience of working with clinicians in supporting evidence based practice.
- Demonstrable understanding of health and social care systems
- Experience in coaching for Quality Improvement
- Experience of design and facilitation of participative meetings
- Working knowledge of Microsoft Office 365 and the use of Microsoft Teams
Desirable
- Evidence of experience within an NHS environment
- Evidence of an understanding of national and local NHS policy.
- Experience of leading on safety change processes relating to safety development /improvement
- Experience of working in or with commissioning, places, social care, industry and/or public health.
- Evidence of working with community and voluntary groups and excluded sections of the community
- Implementation of improvement and change projects within the NHS
- Experience in using advanced problem-solving skills and creative thinking to establish innovative solutions
- Data handling and analysis
Skills and Abilities
Essential
- Effective leadership, organisational and people management skills
- Excellent organisational, time management and prioritisation skills
- Extensive project management skills
- Ability to analyse, rationalise and organise complex information
- Excellent interpersonal, teambuilding and communication skills (both written and verbal).
- Excellent communication skills with an ability to present complex information to a variety of audiences and promote discussion and agreement
- Ability to negotiate positive outcomes involving a number of different parties and senior colleagues, managing conflict and challenge across a range of diverse situations
- Ability to work in a matrix manner and to work flexibly
- Ability to plan and organise a large workload to meet both internal and external deadlines
- Accuracy and attention to detail whilst maintaining flexibility within the workload
- Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies Programme Management skills
- Ability to quality assess plans and proposals and understand their implicit strengths and weaknesses (benefits and risks). Numerate and able to understand measurement and evaluation
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Strategic thinking - ability to think creatively and to anticipate and resolve problems before they arise.
- Ability to understand and interpret scientific evidence
Desirable
- Ability to play a key role in network development.
Values and Behaviours
Essential
- Demonstrable commitment to promoting high standards to consistently improve patient outcomes
- Consistently puts patients and public at the heart of decision making
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Values & BehavioursDemonstrable commitment to promoting high standards to consistently improve patient outcomes Consistently puts patients and public at the heart of decision making Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Values diversity and difference, operates with integrity and openness Actively develops themselves and others Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness Demonstrable commitment to partnership working with a range of external organisationApplication and Interview
Person Specification
Qualifications and Education
Essential
- Educated to Masters degree or equivalent experience
- Masters level qualification in Quality Improvement or equivalent training / development and experience
- Demonstrable experience of Quality Improvement methodology and its use in healthcare settings
- PRINCE2, APMG or equivalent qualifications in project management or relevant experience
- Management qualification or equivalent experience at a management level
- Evidence of personal development through formal courses and/or experience
- Demonstrable experience in coaching for Quality Improvement
Desirable
- Change Agent, QSIR practitioner, Advanced Improvement Practitioner, Silver QI, Q member
- MSP or Project management qualification or equivalent
- Registered Healthcare professional
- Sound understanding of clinical governance and information governance
- Patient Safety qualification or equivalent
- Coaching qualification
Work related circumstances
Essential
- Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally.
- Must be able to work outside traditional office hours on occasions and work flexibly.
Knowledge
Essential
- Has extensive knowledge and experience of delivering Quality Improvement methodology training to others within a healthcare environment.
- Knowledge of the NHS Constitution, the Trust vision, values and strategic objectives and the current change agenda
- Developed knowledge of project management methodology, processes, structure and governance
- Knowledge of formal stakeholder management and communication tools and techniques and their use in projects
- Evidence of successfully engaging with multi-disciplinary and / or multi-agency teams to achieve successful outcomes.
- Evidence of using change management tools and techniques to support change within a healthcare environment.
- Evidence of developing and implementing new systems, processes and business procedures within an organisation
- Knowledge and experience of patient safety, improvement and innovation, coaching, effectiveness/related field
- Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS.
- Evidence of policy and strategy development.
- Evidence of using coaching skills
Desirable
- Knowledge and experience of implementing major changes to working methods and evaluating its effectiveness.
- Knowledge and experience of delivering complex messages to diverse audiences.
Experience
Essential
- Demonstrable experience of implementing a wide variety of improvement programmes using a formal QI methodology within large public sector organisations
- Experience of working across organisational boundaries and of delivering projects across multi-disciplined teams working with multiple stakeholders
- Experience of using and implementing a wide range of project management tools, templates and techniques
- Experience and evidence of the use of effective facilitation skills
- Substantial experience of working at a senior level in quality improvement, integrated governance, patient safety, innovation or clinical profession.
- Significant experience of managing and delivering complex projects to completion and timescales (e.g. planning, developing, resourcing, monitoring, reporting, risk management).
- Evidence of working collaboratively and influencing people from a wide range of professional backgrounds (including clinicians and patients) and being effective across organisational boundaries.
- Experience of writing, presenting reports, managing feedback, and questions at senior management committees.
- Experience of working with clinicians in supporting evidence based practice.
- Demonstrable understanding of health and social care systems
- Experience in coaching for Quality Improvement
- Experience of design and facilitation of participative meetings
- Working knowledge of Microsoft Office 365 and the use of Microsoft Teams
Desirable
- Evidence of experience within an NHS environment
- Evidence of an understanding of national and local NHS policy.
- Experience of leading on safety change processes relating to safety development /improvement
- Experience of working in or with commissioning, places, social care, industry and/or public health.
- Evidence of working with community and voluntary groups and excluded sections of the community
- Implementation of improvement and change projects within the NHS
- Experience in using advanced problem-solving skills and creative thinking to establish innovative solutions
- Data handling and analysis
Skills and Abilities
Essential
- Effective leadership, organisational and people management skills
- Excellent organisational, time management and prioritisation skills
- Extensive project management skills
- Ability to analyse, rationalise and organise complex information
- Excellent interpersonal, teambuilding and communication skills (both written and verbal).
- Excellent communication skills with an ability to present complex information to a variety of audiences and promote discussion and agreement
- Ability to negotiate positive outcomes involving a number of different parties and senior colleagues, managing conflict and challenge across a range of diverse situations
- Ability to work in a matrix manner and to work flexibly
- Ability to plan and organise a large workload to meet both internal and external deadlines
- Accuracy and attention to detail whilst maintaining flexibility within the workload
- Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies Programme Management skills
- Ability to quality assess plans and proposals and understand their implicit strengths and weaknesses (benefits and risks). Numerate and able to understand measurement and evaluation
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Strategic thinking - ability to think creatively and to anticipate and resolve problems before they arise.
- Ability to understand and interpret scientific evidence
Desirable
- Ability to play a key role in network development.
Values and Behaviours
Essential
- Demonstrable commitment to promoting high standards to consistently improve patient outcomes
- Consistently puts patients and public at the heart of decision making
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Values & BehavioursDemonstrable commitment to promoting high standards to consistently improve patient outcomes Consistently puts patients and public at the heart of decision making Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Values diversity and difference, operates with integrity and openness Actively develops themselves and others Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness Demonstrable commitment to partnership working with a range of external organisationApplication and Interview
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
