Job summary
We are recruiting for a full-time Radiology Administrators; working hours 08:30-17:00 (including 1 hour lunch)..
The Radiology Administrator role involves:
This role will include the booking of CT/MRI/Ultrasound appointments using the Computerised Radiology Information System (CRIS)
It involves lots of contact with patients and other disciplines throughout the Trust and will also include Other hospitals, patients and GP Surgeries.
The jobs validating the Radiology Patient List (PTL) ensuring patients are book in a timely manner that adheres to DM01 guidance.
We are an extremely busy Radiology department.
Main duties of the job
1. To act as Administrator in the Radiology department.
2. Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
3. To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
4. Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
5. Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed.
6. Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator.
7. Participate in the departmental rota including, reception, appointments and report chasing etc
8. Participate in office audits as and when required.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
JOB SUMMARY
1. To act as Administrator in the Radiology department.
2. Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
3. To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
4. Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
5. Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed.
6. Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator.
7. Participate in the departmental rota including, reception, appointments and report chasing etc
8. Participate in office audits as and when required.
PRINCIPAL ACCOUNTABILITIES
Administrative
To participate in the weekly rota.
To be accountable for all aspects of own work, with the ability to prioritise your workload.
To undertake the booking of appointments in a timely manner
To inform the Radiology Pathway Coordinator when difficulties arise with the booking of appointments i.e., patient cancellations, potential breaches.
To take delegated responsibility from senior colleagues for contacting patients as required.
To be flexible in your approach to your workload.
To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.
To sensitively explain to patients when their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.
To deal sympathetically with distressed patients and families.
MANAGERIAL/LEADERSHIP
To support senior members of team and organisation with service planning when required
To notify the Radiology Pathway Coordinators Radiology if there are any issues with capacity for future appointments
ORGANISATIONAL
To be responsible for own time management to meet service and patient priorities.
To be aware of and comply with all LHCH policies and procedures.
To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.
PROFESSIONAL
To be responsible for maintaining own competency to practice through maintaining skills, by actively participating in IMPACT and participate in the Trust appraisal scheme.
Job description
Job responsibilities
JOB SUMMARY
1. To act as Administrator in the Radiology department.
2. Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
3. To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
4. Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
5. Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed.
6. Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator.
7. Participate in the departmental rota including, reception, appointments and report chasing etc
8. Participate in office audits as and when required.
PRINCIPAL ACCOUNTABILITIES
Administrative
To participate in the weekly rota.
To be accountable for all aspects of own work, with the ability to prioritise your workload.
To undertake the booking of appointments in a timely manner
To inform the Radiology Pathway Coordinator when difficulties arise with the booking of appointments i.e., patient cancellations, potential breaches.
To take delegated responsibility from senior colleagues for contacting patients as required.
To be flexible in your approach to your workload.
To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.
To sensitively explain to patients when their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.
To deal sympathetically with distressed patients and families.
MANAGERIAL/LEADERSHIP
To support senior members of team and organisation with service planning when required
To notify the Radiology Pathway Coordinators Radiology if there are any issues with capacity for future appointments
ORGANISATIONAL
To be responsible for own time management to meet service and patient priorities.
To be aware of and comply with all LHCH policies and procedures.
To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.
PROFESSIONAL
To be responsible for maintaining own competency to practice through maintaining skills, by actively participating in IMPACT and participate in the Trust appraisal scheme.
Person Specification
Values and Behaviours
Essential
- An understanding of and commitment to the Trust's Vision and Values
- A flexible approach with commitment to ensure the needs of the service are met and high standards maintained at all times
- Enthusiasm and positive outlook to ensure a motivated and high performing team
- Excellent attendance recor
Knowledge & Experience
Essential
- Effective interpersonal, organisational and communications skills
- IT/keyboard skills and computer literate
- Ability to prioritise and manage own workload within a busy environment.
- Proven clerical/administrative experience with a customer care environment.
Desirable
Qualifications & Education
Essential
- Desire to Learn New Skills
- Good computer skills; Word, Excel & Outlook
Desirable
- Typing qualification
- Working in a Radiology Department
- Computer skills
Skills & Abilities
Essential
- Reliability and flexibility, able to contribute to changing demands of service.
- Willing to undertake training relevant to the post
- Ability to work within a team
- Ability to demonstrate a diplomatic, caring attitude whilst maintaining confidentiality
Person Specification
Values and Behaviours
Essential
- An understanding of and commitment to the Trust's Vision and Values
- A flexible approach with commitment to ensure the needs of the service are met and high standards maintained at all times
- Enthusiasm and positive outlook to ensure a motivated and high performing team
- Excellent attendance recor
Knowledge & Experience
Essential
- Effective interpersonal, organisational and communications skills
- IT/keyboard skills and computer literate
- Ability to prioritise and manage own workload within a busy environment.
- Proven clerical/administrative experience with a customer care environment.
Desirable
Qualifications & Education
Essential
- Desire to Learn New Skills
- Good computer skills; Word, Excel & Outlook
Desirable
- Typing qualification
- Working in a Radiology Department
- Computer skills
Skills & Abilities
Essential
- Reliability and flexibility, able to contribute to changing demands of service.
- Willing to undertake training relevant to the post
- Ability to work within a team
- Ability to demonstrate a diplomatic, caring attitude whilst maintaining confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
