ICC Pathway Co-ordinator

Job description

Job responsibilities

PRINCIPAL ACCOUNTABILITIES

Management and administration of consultants/sub-specialty PTL in line with National and Local standards.

Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.

Planning and scheduling of procedures for theatre / Cath Lab lists, according to patients clinical priority and length of wait.

Acting as first point of contact for the consultant and their practice.

Maintaining consultant diary, including clinical commitments, meetings, courses, etc.

Minute taking where required.

To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.

Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

ORGANISATIONAL

To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, e.g. clinical teams, central booking team and diagnostics departments.

Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.

Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI).

Escalating capacity issues and/or potential breaches to Operational Support Manager

Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs.

Ensuring patient access policy is adhered to.

Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.

When necessary, in conjunction with Scanning Bureau ensure all patients records are available to clinical staff in adherence with the Trusts policy.

To coordinate translation services for foreign language &/or sign language as required.

Maintaining the confidentiality of patient information at all times

Team Working

Coordinating cancellation of clinics, theatres, Cath Lab and pacing theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.

Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate.

Provide support and assist in the training and mentoring of other members of staff.

Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness.

Adhering to and displaying the Trusts values and behaviours at all times.

Communication

Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of patient admissions.

Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.

Where appropriate, ensure communication with patients and patient relatives is documented on Trusts system (EPR).

Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

Communicating with other Hospitals and external agencies.

Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.

Providing information to staff in other departments.

Participate in creating an environment conductive to the acquisition of the further knowledge and skills.

Maintain good relationships, communicating with all disciplines within the Trust.

Actively participate in departmental and other groups.

Person Specification

Qualifications & Education

Essential

• GCSE or equivalent in English at grade C or above
• Training and Experience to Vocational Level 3 or equivalent

Desirable

• Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent
• ECDL
• NVQ level 3 in Business Administration or Customer Care of equivalent.

Knowledge & Experience

Essential

• Microsoft Office
• Conversant with secretarial procedures /administrative practice
• Previous secretarial / office experience
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality

Desirable

• Microsoft Excel
• Digital dictation systems
• Previous NHS experience
• Advanced keyboard skills
• Audio typing
• Patient pathway management
• Waiting list management
• PAS

Skills & Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Able to work on own initiative
• Excellent organisational and time management skills

Desirable

• Problem solving

Values & Behaviours

Essential

• Flexible
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)