Job summary
This is an exciting opportunity to join Liverpool Heart and Chest Hospital, the largest single site specialist heart and chest hospital in the country. Liverpool Heart & Chest Hospital was recently rated outstanding by the Quality Care Commission for the second time and was the first specialist Trust to have received this rating.
The Trust serves a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as complex aortic surgery, minimally invasive cardiothoracic surgery and ACHD services for which LHCH provides a level 1 service for NW England in conjunction with the Liverpool Partnership including Alder Hey, Royal Liverpool and Liverpool Womens' Hospitals.
Main duties of the job
The purpose of the Patient Pathway Co-Ordinator is to provide comprehensive administrative support within the Radiology Department.
The main duties of the role will include planning, organising, and co-ordinating the work of the department whilst supporting the booking and reception team. The Pathway Co-Ordinator will be expected to work with the minimum of supervision and be able to demonstrate flexibility and use their own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation.
The Pathway Co-Ordinator will provide a confident professional service to all patients, Consultants and radiographers and subsequently facilitate efficient daily running of the department administrative processes. It is vital that confidentiality be maintained at all times.
The successful candidate will be working within the established administrative team and will have line management responsibilities for a small administrative team. It is key that they are able to build strong working relationships with all members of the team. The successful candidate will be able to demonstrate a strong performance background and have experience of working within a performance framework.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further details.
For further details / informal visits contact:
Lyndsey Hester, Business Manager, Clinical Services on 0151 254 3432 (direct line).
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further details.
For further details / informal visits contact:
Lyndsey Hester, Business Manager, Clinical Services on 0151 254 3432 (direct line).
Person Specification
Education and Qualitfitcation
Essential
- GCSE or equivalent in English at grade C or above.
- Training and Experience to Vocational Level 3 or equivalent
Desirable
- Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- ECDL.
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Knowledge & Experience
Essential
- Microsoft Office
- Conversant with secretarial procedures /administrative practice
- Previous secretarial / office experience
- Supervision/ delegation of tasks
- Working in a team
- Maintaining confidentiality
Desirable
- Microsoft Excel
- Digital dictation systems
- Previous NHS experience
- Advanced keyboard skills
- Audio typing
- Patient pathway management
- Waiting list management
- PAS
- Medical terminology
Skills & Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standard
- Adaptable to change
- Able to work on own initiative.
- Excellent organisational and time management skills
Desirable
Value and Behaviours
Essential
- Strong interpersonal skills, concise verbal and written communication skills
- Demonstrate a proactive approach to work
- Effective organisational, prioritising and time management skills
Person Specification
Education and Qualitfitcation
Essential
- GCSE or equivalent in English at grade C or above.
- Training and Experience to Vocational Level 3 or equivalent
Desirable
- Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- ECDL.
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Knowledge & Experience
Essential
- Microsoft Office
- Conversant with secretarial procedures /administrative practice
- Previous secretarial / office experience
- Supervision/ delegation of tasks
- Working in a team
- Maintaining confidentiality
Desirable
- Microsoft Excel
- Digital dictation systems
- Previous NHS experience
- Advanced keyboard skills
- Audio typing
- Patient pathway management
- Waiting list management
- PAS
- Medical terminology
Skills & Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standard
- Adaptable to change
- Able to work on own initiative.
- Excellent organisational and time management skills
Desirable
Value and Behaviours
Essential
- Strong interpersonal skills, concise verbal and written communication skills
- Demonstrate a proactive approach to work
- Effective organisational, prioritising and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
