Job summary
An opportunity has arisen for an experienced personal assistant to support the corporate nursing team at Liverpool Heart and Chest Hospital.
We are looking for a highly skilled and experienced administrator who
will provide a wide range of support and service with strong verbal/written
communication skills and a high attention to detail and accuracy.
The successful candidate will require a professional, confidential and
flexible approach with the ability to function effectively in a fast-paced
environment.
Excellent interpersonal
skills in order to deal with multiple people and issues is essential. The ability
to maintain a professional and pleasant demeanour; excellent time management
skills and multi-tasking abilities are also essential to the role.
Main duties of the job
The post holder will provide administrative support to the corporate nursing team including the functions of Safeguarding, EECS aligned to CQC assessment, Patient Experience, PLACE assessment, Inpatient Survey administration, MRG (mortality review) nurse process, diary management, ensuring effective running of key meetings.
Provide support to the day to day organisational
responsibilities of:
Safeguarding
data collection and data base maintenance
EECS (excellent,
efficient, compassionate & safe) assessment, co-ordination of meetings and
collation of information
Patient experience
- coordination of meetings- virtual and/or
face to face
PLACE (patient
led assessment of the care environment) - assessment co-ordination and
collation of information
In patient
survey co-ordination and collation of information data base
Nurse mortality
review co-ordination and collation of information
On call manager
co-ordination
Management of the Tendable
audit inspection app admin functions, with full control of admin portal may
include making changes to existing audits, creating new audits, authorising new
users, scheduling audits, tagging of audits, providing reports and assisting
assessors with inspections.
Assisting with use of the
analytics dashboards.
Assisting with organising corporate
events such as Nurses day
About us
As the largest
single site specialist heart and chest hospital in the UK, we, at Liverpool
Heart and Chest Hospital, have a clear vision 'to
be the best cardiothoracic integrated healthcare organisation'.
We provide specialist
services in cardiothoracic surgery, cardiology, respiratory medicine both in
the hospital and out in the community.
We serve a
catchment area of 2.8 million people, spanning Merseyside, Cheshire, North
Wales and the Isle of Man, and increasingly we receive referrals from outside
these areas for highly specialised services such as aortics.
Our reputation for
strong performance is important in delivering the best
care for our patients and high quality clinical services. This is
underpinned by a culture of research and innovation, delivered in modern estate
and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a
tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
JOB SUMMARY:
The post holder will provide administrative support to the
overall function of Safeguarding, EECS aligned to CQC assessment, Patient
Experience, PLACE assessment, Inpatient survey administration, MRG nurse
process, diary management, ensuring effective running of key meetings.
The post requires a highly skilled and experienced administrator who
will provide a wide range of support and service with strong verbal/written
communication skills and a high attention to detail and accuracy.
The successful candidate will require a professional, confidential and
flexible approach with the ability to function effectively in a fast-paced
environment. Excellent interpersonal
skills in order to deal with multiple people and issues is essential. The ability
to maintain a professional and pleasant demeanour; excellent time management
skills and multi-tasking abilities are also essential to the role.
PRINCIPLE RESPONSIBILITIES
General duties:
Provide support to the day to day organisational
responsibilities of:
Safeguarding
data collection and data base maintenance
EECS (excellent,
efficient, compassionate & safe) assessment, co-ordination of meetings and
collation of information
Patient experience
- coordination of meetings- virtual and/or
face to face
PLACE (patient
led assessment of the care environment) - assessment co-ordination and
collation of information
In patient
survey co-ordination and collation of information data base
Nurse mortality
review co-ordination and collation of information
On call manager
co-ordination
Management of the Tendable
audit inspection app admin functions, with full control of admin portal may
include making changes to existing audits, creating new audits, authorising new
users, scheduling audits, tagging of audits, providing reports and assisting
assessors with inspections.
Assisting with use of the
analytics dashboards.
Assisting with organising corporate
events such as Nurses day and purchasing of Christmas gifts for patients.
Dealing with
telephone enquiries, external mail and e-mail correspondence in a timely and
professional manner and exercising judgement in re-directing responses where
appropriate
Excellent
Outlook skills
Management of
electronic diaries
Management of
Health Roster
High-level
minute taking
Organisation of
meetings and functions including timely distribution of agenda and meeting
papers in accordance with Executive Office policies and procedures
Preparation of
reports and presentation material
Co-ordination
of information in response to enquiries
Implementing
processes for forward planning
Excellent
organisational skills
Co-ordination
of travel arrangements, conference bookings etc.
Filing,
photocopying and scanning
Any Other Duties:
The post holder will be expected to work flexibly and to perform any
other duties consistent with the grade. The post holder must maintain strict
confidentiality in dealing with all matters that could be sensitive to an
individual (staff member
or patient) or
to the commercial interests of the Trust.
Job description
Job responsibilities
JOB SUMMARY:
The post holder will provide administrative support to the
overall function of Safeguarding, EECS aligned to CQC assessment, Patient
Experience, PLACE assessment, Inpatient survey administration, MRG nurse
process, diary management, ensuring effective running of key meetings.
The post requires a highly skilled and experienced administrator who
will provide a wide range of support and service with strong verbal/written
communication skills and a high attention to detail and accuracy.
The successful candidate will require a professional, confidential and
flexible approach with the ability to function effectively in a fast-paced
environment. Excellent interpersonal
skills in order to deal with multiple people and issues is essential. The ability
to maintain a professional and pleasant demeanour; excellent time management
skills and multi-tasking abilities are also essential to the role.
PRINCIPLE RESPONSIBILITIES
General duties:
Provide support to the day to day organisational
responsibilities of:
Safeguarding
data collection and data base maintenance
EECS (excellent,
efficient, compassionate & safe) assessment, co-ordination of meetings and
collation of information
Patient experience
- coordination of meetings- virtual and/or
face to face
PLACE (patient
led assessment of the care environment) - assessment co-ordination and
collation of information
In patient
survey co-ordination and collation of information data base
Nurse mortality
review co-ordination and collation of information
On call manager
co-ordination
Management of the Tendable
audit inspection app admin functions, with full control of admin portal may
include making changes to existing audits, creating new audits, authorising new
users, scheduling audits, tagging of audits, providing reports and assisting
assessors with inspections.
Assisting with use of the
analytics dashboards.
Assisting with organising corporate
events such as Nurses day and purchasing of Christmas gifts for patients.
Dealing with
telephone enquiries, external mail and e-mail correspondence in a timely and
professional manner and exercising judgement in re-directing responses where
appropriate
Excellent
Outlook skills
Management of
electronic diaries
Management of
Health Roster
High-level
minute taking
Organisation of
meetings and functions including timely distribution of agenda and meeting
papers in accordance with Executive Office policies and procedures
Preparation of
reports and presentation material
Co-ordination
of information in response to enquiries
Implementing
processes for forward planning
Excellent
organisational skills
Co-ordination
of travel arrangements, conference bookings etc.
Filing,
photocopying and scanning
Any Other Duties:
The post holder will be expected to work flexibly and to perform any
other duties consistent with the grade. The post holder must maintain strict
confidentiality in dealing with all matters that could be sensitive to an
individual (staff member
or patient) or
to the commercial interests of the Trust.
Person Specification
Values & behaviours
Essential
- An understanding of and commitment to the Trusts Vision and Values
- A flexible approach with commitment to ensure the needs of the service are met and high standards maintained at all times
- Enthusiasm and positive outlook to ensure a motivated and high performing team
Skills & Abilities
Essential
- Proficient use of language, both oral and written
- Attention to detail
- High level minute taking
- Ability to communicate at all levels, including the communication of complex and sensitive information Effective interpersonal skills when dealing with people face to face and by telephone Ability to work as part of a team
- Ability to prioritise own workload and meet deadlines Ability to maintain confidentiality
Qualifications
Essential
- Maths and English to GCSE pass or equivalent or equivalent work based
- experience
- Administrative qualifications to
- NVQ3, RSA3 or equivalent Advanced level use of IT packages including Microsoft Office, Word, Excel and Power Point and competent use of internet and intranet
Experience
Essential
- Experience in Committee administration
- Knowledge and understanding of the Trusts corporate governance arrangements, including the structure and remit of its Standing
- Committees
- Experience of implementing and adhering to administrative policies and procedures
Desirable
- Previous experience in hospital setting.
Person Specification
Values & behaviours
Essential
- An understanding of and commitment to the Trusts Vision and Values
- A flexible approach with commitment to ensure the needs of the service are met and high standards maintained at all times
- Enthusiasm and positive outlook to ensure a motivated and high performing team
Skills & Abilities
Essential
- Proficient use of language, both oral and written
- Attention to detail
- High level minute taking
- Ability to communicate at all levels, including the communication of complex and sensitive information Effective interpersonal skills when dealing with people face to face and by telephone Ability to work as part of a team
- Ability to prioritise own workload and meet deadlines Ability to maintain confidentiality
Qualifications
Essential
- Maths and English to GCSE pass or equivalent or equivalent work based
- experience
- Administrative qualifications to
- NVQ3, RSA3 or equivalent Advanced level use of IT packages including Microsoft Office, Word, Excel and Power Point and competent use of internet and intranet
Experience
Essential
- Experience in Committee administration
- Knowledge and understanding of the Trusts corporate governance arrangements, including the structure and remit of its Standing
- Committees
- Experience of implementing and adhering to administrative policies and procedures
Desirable
- Previous experience in hospital setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
