Job summary
The Medicine Directorate are looking to appointment a medical secretary to work as part of the Heart Rhythm team, here at LHCH.
This post is a fixed term contract for 12 months full time, to cover maternity leave.
The successful post holder will ensure the provision of a comprehensive post holder to Consultant Cardiologists. They will organise, plan and prioritise tasks and their workload.
Applicants should have advanced key board skills with a typing qualification, and experience in audiotyping. You must be able to work flexibly and have good organisational and time management skills.
The post holder will also need to have good communication skills and be able to work with staff at all levels.
If you wish to be considered for a secondment, please ensure that you have spoken to your line manager before applying for the post.
Main duties of the job
To provide a comprehensive secretarial/personal assistant role to a Consultant Cardiologist
To manage the Consultant's diary, and process leave amending clinics and operation lists as necessary
Audio-typing of referral letters
Dealing with patient queries by telphone, email etc
Book follow up appointments using the follow up waiting list and ensuring all clinic, and in-patient list capacity is used efficiently.
Managing the Consultant's RTT caseload
Validating and actioning data quality lists.
Taking minutes when necessary.
About us
As the largest
single site specialist heart and chest hospital in the UK, we, at Liverpool
Heart and Chest Hospital, have a clear vision 'to
be the best cardiothoracic integrated healthcare organisation'.
We provide specialist
services in cardiothoracic surgery, cardiology, respiratory medicine both in
the hospital and out in the community.
We serve a
catchment area of 2.8 million people, spanning Merseyside, Cheshire, North
Wales and the Isle of Man, and increasingly we receive referrals from outside
these areas for highly specialised services such as aortics.
Our reputation for
strong performance is important in delivering the best
care for our patients and high quality clinical services. This is
underpinned by a culture of research and innovation, delivered in modern estate
and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a
tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Patient experience
- Coordinating audio-typing of clinical and non-clinical correspondence within the service line and within set timescales.
- Close monitoring of patient pathways, ensuring patients are admitted in accordance with 18 week RTT targets
- Contributing to the achievement of patient access targets through validation of patient pathways, bringing issues to the attention of clinical and or management teams, and identifying delays in the patient journey.
- Ensuring patient access policy is adhered to
- Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated KPIs
- Escalating capacity issues to Operational Support Manager/SLM
- Maintaining the confidentiality of patient information at all times.
Team working
- Coordinating cover for clinics, theatres, cath lab and pacing theatre sessions in times of Consultant leave
- Monitoring workload priorities within the service line and coordinating the work of the support staff as appropriate
- Demonstrating own duties to new administrative and clerical staff.
- Coordinating cover of duties between colleagues across the service line during periods of holiday and / or sickness
Communication
- Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.
- Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
- Communicating with other Hospitals and external agencies
- Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.
- Providing information to staff in other departments.
Data Management
- Administration of waiting lists for elective procedures, organising pre-op appointments and admissions
- Using Waiting List functionality on PAS
- Planning and scheduling theatre/cath lab lists, according to patients clinical priority and length of wait
- Recording all information as required on PAS including amendments
Job description
Job responsibilities
Patient experience
- Coordinating audio-typing of clinical and non-clinical correspondence within the service line and within set timescales.
- Close monitoring of patient pathways, ensuring patients are admitted in accordance with 18 week RTT targets
- Contributing to the achievement of patient access targets through validation of patient pathways, bringing issues to the attention of clinical and or management teams, and identifying delays in the patient journey.
- Ensuring patient access policy is adhered to
- Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated KPIs
- Escalating capacity issues to Operational Support Manager/SLM
- Maintaining the confidentiality of patient information at all times.
Team working
- Coordinating cover for clinics, theatres, cath lab and pacing theatre sessions in times of Consultant leave
- Monitoring workload priorities within the service line and coordinating the work of the support staff as appropriate
- Demonstrating own duties to new administrative and clerical staff.
- Coordinating cover of duties between colleagues across the service line during periods of holiday and / or sickness
Communication
- Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.
- Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
- Communicating with other Hospitals and external agencies
- Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.
- Providing information to staff in other departments.
Data Management
- Administration of waiting lists for elective procedures, organising pre-op appointments and admissions
- Using Waiting List functionality on PAS
- Planning and scheduling theatre/cath lab lists, according to patients clinical priority and length of wait
- Recording all information as required on PAS including amendments
Person Specification
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative.
- Excellent organisational and time management skills
- Problem solving
Qualifications
Essential
- RSA II Typewriting or equivalent qualification
- GCSE English
Desirable
Experience
Essential
- Audio-typing
- Advanced Keyboard Skills
- Patient Administration Systems
- Microsoft Office
- Medical Terminology
- Previous secretarial experience
- Able to work as a team on on own
Desirable
- Microsoft excel
- Digital Dictation Systems
- Waiting List Management
- Patient Pathway Management
Values and Behaviours
Essential
- Flexible
- Positive Approach to Work
Person Specification
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative.
- Excellent organisational and time management skills
- Problem solving
Qualifications
Essential
- RSA II Typewriting or equivalent qualification
- GCSE English
Desirable
Experience
Essential
- Audio-typing
- Advanced Keyboard Skills
- Patient Administration Systems
- Microsoft Office
- Medical Terminology
- Previous secretarial experience
- Able to work as a team on on own
Desirable
- Microsoft excel
- Digital Dictation Systems
- Waiting List Management
- Patient Pathway Management
Values and Behaviours
Essential
- Flexible
- Positive Approach to Work
